Renz Angelo
May 21, 2025
Room was great and the decoration is superb. My wife and I really enjoyed the room. Big thanks to housekeeping for very good service and granting all of my request. However I felt a bit annoying when I arrived at the lobby during my check in process. I work for night shift and after work I had to prepare everything to surprise my wife for our anniversary. My struggles and sleepless night is unexplainable. When I came to lobby there’s a long queue for check in then when it’s my turn the receptionist didn’t want to continue my check in process since I don’t bring my passport with me, I only have my bluecard and a picture of my passport. Still he didn’t want to accept. I hope he could’ve make atleast consideration. Imagine that I would have to go back again and again and again. I felt so exhausted, tired and annoyed. Hopefully you can do better next time. But also thanks to the Filipino guy in the reception for showing empathy and kind gesture. If you were not there at that time i dont know what to feel. You make my anger a little less..