Centara Collection Machchafushi Island Resort & Spa Maldives

Centara Collection Machchafushi Island Resort & Spa Maldives Reviews

Centara Collection Machchafushi Island Resort & Spa Maldives

Centara, Machchafushi, Alif Dhaal Atoll, 20217, MaldivesView Hotel Details
Centara Collection Machchafushi Island Resort & Spa Maldives
Centara Collection Machchafushi Island Resort & Spa MaldivesCentara Collection Machchafushi Island Resort & Spa MaldivesCentara Collection Machchafushi Island Resort & Spa Maldives
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Guest Reviews of Centara Collection Machchafushi Island Resort & Spa Maldives

9.3/10
Great
106 review
Verified reviews
Location9.5
Amenities9.3
Service8.9
Cleanliness9.5
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All reviews(106)
Positive reviews(103)
Reviews with photos/video(69)
Awesome stay(38)
Friendly staff(28)
Nice sea view(14)
Awesome rooms(14)
Tasty restaurant(10)
Tasty food(9)
Great value for money(8)
Delicious buffet(7)
Negative reviews(3)
Guest User
Reethi Muraka Overwater Villa
Stayed in Oct 2024
Couples
3 review
7.5/10
Posted on Nov 29, 2024
- No one met us at the airport/pier, it turns out the girl was standing at the counter doing nothing, not even suspecting that we would be there, judging by her reaction, they were told the time in advance - They promised that we would fly straight to the hotel, in the end they sent other people, as the employee said, because they have a lot of luggage, and you don’t, wait, shock… - They answer your email once a day, you ask a clear question, they ask again, I have no desire to communicate with them at all - (!) At 17:30 they put up a smoke curtain around the island, this is some kind of ******, against mosquitoes. You can understand everything, but why is this done in the middle of the day? Can't they do it at night or early in the morning? - In an Italian restaurant where fish swim, the waiter said not to throw food for the fish, although they swim there because they are fed. What kind of trash is this? - You need to make a reservation for this Italian restaurant, for this you need to write in the application that is given upon check-in. No one answers there. - One day they called with cleaning at 8:55 in the morning. Their system does not show that the card is inserted and people are inside. Is everything ok? - When the staff rides bikes along the road, it can be heard in the villas on the water - The game area needs repair, it looks old. - Pros. Delicious food: breakfast/dinner buffet and Italian restaurant. Clean water and beaches, no garbage on the territory. - Summary. Reception, communication with clients - this is the worst side, they are somewhere flying in the clouds, and this is the face of the hotel. Thais are different, they are hard workers, they work: the Thai girl who meets people is great, also the Thai at the entrance to the buffet and the Thai cook are great.
Response from Property: Dear Guest,A warm hello from all of us here at Centara Grand Maldives and thank you so much for having taken the time to share your feedback here and it was so wonderful for us to welcome you to our resort.Please know that it is certainly never our intention to disappoint our guests, and we try our very utmost to ensure all guests have a most comfortable, enjoyable and memorable experience. Again, we sincerely regret we failed in this with yourself.We do regret that the steps we took during your stay to try an enhance your experience were not adding value to you or did not meet your expectations and again, thank you for bringing the challenges to our attention.Your loyalty is greatly valued and leads us to commit ourselves to more efficiently managing any issues moving forward. Should your travels bring you back to the Maldives again in future, we hope to have the chance to restore your faith in the resort and our team.Please stay well and take care wherever you are now.Regards,Nalin Dissanayake Resident Manager
peterbeck
Duplex Beach Villa
Stayed in Mar 2024
Couples
3 review
9.5/10
Amazing
Posted on Apr 4, 2024
Everything on the island, in the hotel is perfect. The environment and facilities are also extremely good. The restaurants are in good qualities. The only thing that can be challenged is the attitudes of the staff. Most of the staff are very nice and professional, however few of them need to have a further training. Overall, it is a perfect hotel in Maldives.
6/8
Response from Property: Dear peterbeck,Greetings from Centara Grand Island Resort & Spa Maldives.Thank you for sharing your feedback regarding your stay. We are glad that we were able to accommodate an amazing experience for you here in the Maldives. We consistently try to improve the quality of services that we offer.Thank you for staying at our little slice of paradise, and we hope that you will consider us for your next vacation.Be well, stay safe and take care wherever you are.Regards,Centara Grand Island Resort & Spa Maldives Team and Management
Guest User
Sunrise Overwater Villa
Stayed in Feb 2024
Couples
3 review
10.0/10
Outstanding
Posted on Mar 21, 2024
Our first time to the Maldives on a Honeymoon and we had such an amazing time at the resort! The corals were amazing, and as such we spent every single day in the water snorkelling - you can see loads of black tip, white tip shark, we also saw some turtles, reef manta rays (?) etc. beautiful clear waters, the buffet spread at reef restaurant was amazing every single meal. There’s also loads of activities to do in the resort and the staff were all so pleasant, top hospitality! Nothing to fault really. The Italian restaurant is very hard to book so I’d recommend to book in advance.
Response from Property: Dear Guest User,Warm greetings from paradise, Centara Grand Maldives!Thank you for sharing your fabulous experience with us and for sharing this with our team. We are so grateful to know that our team have succeeded in exceeding your expectations and thank you for mentioning our colleagues in general.All of us are overjoyed to read that you were blown away by your experience and we are truly blessed with the amazing team who truly care about your happiness while you are with us.Lastly, we would be happy to welcome you back to the Centara Family very soon and wishing you a great year ahead.Regards,Centara Grand Island Resort & Spa Maldives Team and Management
a8uhnf
Family Overwater Villa With Kids Bedroom
Stayed in Jul 2024
Family
12 review
10.0/10
Outstanding
Posted on Aug 26, 2024
It's a amazing place to stay. Awesome place. Scuba diving is must in here.
Response from Property: Dear a8uhnf,A warm hello from all of us here at Centara Grand Maldives and thank you so much for having taken the time to share your feedback here and it was so wonderful for us to welcome you to our resort.Thank you so much for expressing your trust and confidence in us and hope that you have enjoyed the superb hospitality whilst during your stay with us.We hope to see you again soon for another scuba diving experience.Regards,Nalin DissanayakeResident Manager
Flywithmoh
Duplex Beach Villa
Stayed in Oct 2023
Travel with friends
4 review
10.0/10
Outstanding
Posted on Nov 8, 2023
I had an absolutely fantastic experience at the Centara Grand Resort in the Maldives. The entire staff was amazing and incredibly kind throughout my stay. In particular, I must commend Nabeel for his outstanding service. His attentiveness and helpfulness truly set him apart, and he seemed like he should be the manager with his level of dedication. Nabeel was undoubtedly one of the shining stars of the resort. His attentiveness and helpfulness truly set him apart, and he seemed like he should be the manager with his level of dedication. Nabeel was undoubtedly one of the shining stars of the resort. I also had the pleasure of interacting with Chanapha at the reception, who was incredibly open-minded and accommodating. Her warm and friendly demeanor made my check-in process seamless and enjoyable. The Centara Grand Resort is a true paradise, and the exceptional staff, including Nabeel and Chanapha, made my stay even more memorable. I can't wait to return and experience their top-notch hospitality once again.
Response from Property: Dear Mohamed1,Greetings from Centara Grand Island Resort & Spa Maldives.Thank you for leaving such a nice review. We are glad that you loved our services most especially in celebrating special moments here in paradise. Our dedicated staff including Nabil and Chanapha will be pleased to learn of your high praise. They work very diligently, and it will provide them with great encouragement to keep doing what they are doing. We have informed our team on the outstanding recognition that you've given to all of them as well.We would be delighted to welcome you back in the future.We trust that you are keeping well and stay safe back home.Regards,Centara Grand Island Resort & Spa Maldives Team and Management
Rose Shakifi
Reethi Muraka Overwater Villa
Stayed in Sep 2023
Couples
2 review
6.0/10
Posted on Oct 14, 2023
All in one: Cockroaches, ants, no hot water, toilet problems. The staff is amazing, the reef is great, the food is good, the room is beautiful. But they make you, take a seaplane on the way back because there's no other transfer. And no upgrade or margarita or gift can be worth dealing with cleaning issues in the middle of your (expensive!) vacation! Don't go to Centara ! There are so many other resorts. Just choose something else.
Response from Property: Dear Rose Shakifi,Thank you for choosing Centara Grand Island Resort & Spa for your recent stay in the Maldives.We have read your detailed comments regarding your overall stay in our resort. We are so sad to hear about your disappointments that we were not able to meet some of your expectations. Our resort team and especially Mr. Nalin, our Resident Manager had personally addressed your concerns whilst during your stay with us, however it seems that you are not delighted with our service recovery.We’ve taken your thoughts to hear and we’re planning on making some internal changes based on your feedback. We know that this does not change your trip experience, but hopefully we can create great memories for others.Once again, please accept our sincere apologies for the areas you feel we did not hit the spot, and we will certainly take the points raised further to ensure we improve where required.Hoping all is not lost and that we will have a chance to welcome you back in the near future.Regards,Centara Grand Island Resort & Spa Maldives Team & Management
Michelsss
Duplex Beach Villa
Stayed in Jun 2023
Solo travellers
17 review
10.0/10
Outstanding
Posted on Jul 18, 2023
That’s really amazing place with beautiful view, clean water and house reef where you can see gorgeous underwater life. Great friendly and professional team make my vacation is much better, thanks manager Lana for her advice and help during all my stay, thanks room keeper Nasir who keep it clean and ask my requirements during the day, thanks yoga instructor Sujith for wonderful practice which make me fall in love with yoga, thanks masseur Patis it’s best massage I’ve ever had💚 I’m highly recommend this place because everything was perfect and it was fabulous vacation👍🏻
6/9
Response from Property: Dear Michelsss,Thank you very much for choosing to stay with us at Centara Grand Maldives and for posting this lovely review on Trip.comWe are delighted that you had an enjoyable stay and was especially impressed with the exceptional service from the team; in particular, Lana, Nasir, Sujith and Patis who all made your visit extra special. Your kind compliment is very much appreciated by the entire team.Thank you once again for your feedback. We look forward to welcoming you back again.Stay safe and take care.Regards,Centara Grand Island Resort & Spa Maldives Team and Management
Yamato
Club Sunset Overwater Pool Villa
Stayed in Feb 2023
Couples
7 review
9.5/10
Amazing
Posted on Mar 8, 2023
It was so much fantastic moment at this resort. I recommend all inclusive plan for your free food and drink. Thai restaurant and ltalian restaurant was so good, you should have experience of those food. Staff was also very kind and smile to visitors. Our good experience was supported by them. We want to say thank you to them and come back again.
6/20
Response from Property: Dear Yamato,Greetings from Centara Grand Island Resort & Spa Maldives.We must say that your review made our day. Thank you very much for taking the time to share your experiences of your recent visit to our little paradise. We are thrilled that you enjoyed your stay and felt compelled to spread the word about our resort and our incredible location, activities and amenities.In the meantime, stay safe and wishing you a great year ahead.Regards,Centara Grand Island Resort & Spa Maldives Team and Management
Anonymous User
Duplex Beach Villa
Stayed in Nov 2023
Family
29 review
10.0/10
Outstanding
Posted on Dec 5, 2023
Paradise!paradise!enjoy everything in there!Thank’s of kindness from miss. Pat !
Response from Property: Dear Anonymous User,Warm greetings from Centara Grand Maldives!We are happy that you had the opportunity to experience our Thai brand to cap off you wonderful Maldives vacation.Thank you so much for the detailed review and the great feedback. We may not be the fanciest or newest resort in the Maldives, but there are a lot of things that we do well here, and it's great that you were able to experience them.We will sure pass your recognition to our team especially with Ms. Pat at the Front Office Department who made sure to blow you away with your vacation experience every day.We look forward to your next visit to the sunny side of life!Take care and be well.Regards,Centara Grand Island Resort & Spa Maldives Team and Management
bludon
Club Sunset Overwater Pool Villa
Stayed in Sep 2023
Couples
2 review
10.0/10
Outstanding
Posted on Nov 8, 2023
We love the time at centara! Thank you for everything! It’s beautiful there :)
Response from Property: Dear bludon,Greetings from Centara Grand Island Resort & Spa Maldives.We thank you for sharing your amazing feedback here.We are truly pleased to read your positive comment and we wish to assure you that we will not miss to thank our colleagues in general who had all made your visit a memorable one.Thank you once again and we look forward to welcoming you back to our little slice of paradise soon.In the meantime, be well and take care.Regards,Centara Grand Island Resort & Spa Maldives Team and Management
Guest User
Sunrise Overwater Villa
Stayed in Jul 2022
Couples
1 review
9.0/10
Great
Posted on Aug 16, 2022
It was our first time in Maldives and i am glad that we chose Centara Grand. I would like to special mention - The F&B Manager Venky, Bar mixologist Sathish, Shisha Expert Vivek, F&B outlet manager Senthil, Coral Bar manager - Shalem for their amazing service... thank you so much for making our stay a wonderful one. Lots of credit would be to you... The staffs there were very friendly and welcoming. Its a perfect location for snorkelling, kayaking and swim. We had booked the deluxe water villas which had direct access to the beach... from our rooms we could see the marine fishes such as Dory fish... The rooms were very clean and they even decorated our rooms for our honeymoon. With regards to the location, Its located directly 25 minutes from the seaplane airport. However, it will take 45 min to an hour in just the sea plane before u reach the hotel because they will drop or pick up other passengers too from other hotels. So it can be quite tiring. While our departure we waited for an hour just waiting for the guest to arrive..
6/8
Response from Property: Dear Guest User,Warm greetings from the island paradise of Centara Grand Maldives!Firstly, thank you for choosing to stay with us and for taking the time to share your feedback from your recent stay with us.We are delighted that you enjoyed your stay, the ambience and our kind hospitality from all the team members in general.Together with our team, we look forward to welcoming you back to Centara Grand Maldives again soon, this time for longer.Wishing you a blessed year ahead and stay safe.Regards,Centara Grand Island Resort & Spa Maldives Team and Management
Lychel
Reethi Muraka Overwater Villa
Stayed in Nov 2023
Travel with friends
5 review
10.0/10
Outstanding
Posted on Dec 5, 2023
So beautiful
Response from Property: Dear Lychel,Greetings from Centara Grand Island Resort & Spa Maldives.Thank you so much for your wonderful remarks. It’s always a pleasure to have you as our guest. Until then, stay safe and take care.Regards,Centara Grand Island Resort & Spa Maldives Team and Management
Jun786
Reethi Muraka Overwater Villa
Stayed in May 2023
Couples
30 review
10.0/10
Outstanding
Posted on Aug 12, 2023
Nice place to chill out
Response from Property: Dear Jun786,Thank you for choosing to stay at Centara Grand Maldives on your recent journey to the Maldives and thank you for taking the time to write and share such an amazing review on Trip.comWe hope that we will have the opportunity to welcome you back to our beautiful paradise one day soon.We hope that you're doing well wherever you are now.Regards,Centara Grand Island Resort & Spa Maldives Team and Management
Guest User
Duplex Beach Villa
Stayed in Mar 2025
Travel with friends
9 review
8.0/10
Very Good
Posted on May 5, 2025
Meals: The buffet does not have many varieties, not suitable for Chinese stomachs Italian food is not suitable for Chinese stomachs Thai restaurant is OK, especially love desserts The beach area is not very large
Original TextTranslated by Google
Response from Property: Dear Valued Guest,Greetings from Machchafushi Island Resort & Spa Maldives, The Centara Collection!Thank you so much for taking the time to share your feedback about your recent stay in our little paradise. We truly appreciate you letting us know about your experience.We're so glad to hear that you enjoyed the Thai restaurant, especially the desserts! We also understand your comments regarding the buffet and Italian cuisine. We are always striving to cater to the diverse palates of our guests, and your feedback is invaluable in helping us improve our offerings. We will take your comments into consideration as we review and refine our menus to better suit the preferences of our guests.We also appreciate your feedback regarding the beach area. We are constantly working to enhance the guest experience throughout the resort.We sincerely hope that despite the issues you raised; you were still able to enjoy the beauty of the Maldives, and the unique experiences Machchafushi Island Resort & Spa Maldives has to offer. We would be delighted to welcome you back in the future and provide you with an even better culinary experience.We hope to have the pleasure of welcoming you back to another amazing trip in the future. Let us know, for us to be able to make your visit a more memorable and fun experience. We are here to make sure you have a truly unforgettable experience. Thank you once again for choosing Machchafushi Island Resort & Spa Maldives, The Centara Collection!Warmest regards,Nalin Dissanayake Resident Manager
Guest User
Reethi Muraka Overwater Villa
Stayed in Feb 2025
Travel with friends
6 review
10.0/10
Outstanding
Posted on Mar 18, 2025
Suitable for snorkeling, comfortable water house, fast service response
Original TextTranslated by Google
Response from Property: Dear Guest,Greetings from The Centara Collection, Machchafushi Island Resort & Spa Maldives!We are delighted to receive and acknowledge your quick response with regards to how wonderful and enjoyable your stay on our island. Thank you for choosing us to be your island vacation destination. As you have stated and recommend our island for its suitability for snorkeling and feeling comfortable with our house-reef. We are sincerely happy with this sweet note. We look forward to seeing you again on your next visit. Do let us know, for us to make it more meaningful & memorable island experience at The Centara Collection, Machchafushi Island Resort & Spa Maldives.Warm regards,Nalin DissanayakeResident Manager