Roisa Centro

Centrally located with easy access to attractions and transportation. Friendly and attentive staff. Exceptionally clean rooms and common areas, ideal for exploring Madrid.

To begin with, half of the building was undergoing construction, and no one had warned us about it. There was dust everywhere in the corridors, along with a strange smell. The corridors were filled with construction equipment, blocking the path, including a Stanley knife. The first room assigned to us had construction on all the surrounding walls. We woke up to the room shaking due to heavy machinery and the sound of a hammer banging against the wall right next to the bed. It's already problematic that we weren't informed about the construction, but to place us next to such loud noises was even worse. The room smelled like paint since they were painting the corridors, and dust seeped into the room from under the door. Fortunately, none of us had any breathing or lung problems, but this oversight posed a significant hazard that nobody warned us about. When we attempted to leave the room to escape the noise and smell, a person was working on a wall in the corridor, causing bits of wall to fly in our direction. Consequently, we had to wait in our room for a considerable amount of time as the reception only opened at 1 o'clock. When we explained the situation to the receptionist, he acknowledged that there had been ongoing construction in the building in recent days and mentioned that the workers were only painting the walls and fixing a door on that particular day. I must emphasize that the construction noise was exceptionally loud, causing the entire room to shake, and the dust was pervasive. This went on from 9 AM to 8 PM. We were subsequently relocated to a different room directly above our previous one. While the banging from the construction didn't shake the entire room, it was still deafening and managed to wake us up as soon as it commenced at 9 AM. Dust still managed to infiltrate the room, and they were also in the process of painting this corridor, resulting in a similar odor. In the new room, the hot water didn't function properly, fluctuating from extremely hot to extremely cold continuously. The bathroom emitted a faucet-like smell, and the fridge produced an irritating noise that made falling asleep difficult, compelling us to turn it off during the night. Additionally, the WiFi didn't work correctly, and when combined with the noise, it became impossible to accomplish even a small amount of remote work. On a positive note, the receptionist did make an effort to assist us promptly, the apartment was conveniently located with all necessary amenities nearby, and it was well-equipped with utensils. Considering all of the aforementioned issues, my partner and I are frequent travelers, and we can confidently assert that this was our most disappointing stay to date. We highly recommend avoiding this accommodation.