Barceló Torre de Madrid

Barceló Torre de Madrid Reviews

Barceló Torre de Madrid

Pl. de España, 18, Madrid, SpainView Hotel Details
Barceló Torre de Madrid
Barceló Torre de MadridBarceló Torre de MadridBarceló Torre de Madrid
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Barceló Torre de Madrid Guest Reviews

4.6/5
Great
55 review
Verified reviews
Location4.6
Amenities4.5
Service4.5
Cleanliness4.6
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All Reviews(55)
Positive reviews(53)
Reviews with photos/video(11)
Awesome stay(15)
Delicious breakfast(7)
Clean and tidy(6)
Friendly host(6)
Negative reviews(2)
Guest User
Deluxe Room
Stayed in Mar 2024
Couples
3 review
4.7/5
Amazing
Posted on Mar 31, 2024
Great location and excellent breakfast. You can walk to most attractions and ride on the main road to all the cinemas and performing arts locations you ever need.
Response from Property: Dear Guest,Thank you for taking the time to review your stay.We are thrilled to hear you enjoyed our prime location and the excellent breakfast offerings. It's gratifying to know that our location facilitated your explorations and cultural experiences in Madrid. We take pride in being a convenient starting point for our guests to visit the city's most sought-after attractions and entertainment venues.We hope you were able to create memorable experiences during your walks to the nearby historical sites and while enjoying the vibrant performing arts scene.We look forward to welcoming you back in the future, best regards,Equipo de RecepciónBarceló Torre de Madrid
siu ming
Deluxe Room
Stayed in Dec 2023
Business travellers
10 review
5.0/5
Outstanding
Posted on Dec 10, 2023
very good location, decent breakfast, the room is very clean and nice. Highly recommend.
Response from Property: Dear Siu Ming,Thank you for your positive feedback.We're thrilled to hear you enjoyed our prime location and found the room to your satisfaction, reflecting our commitment to clean and comfortable accommodations. It's also gratifying to know that our breakfast met your expectations, showcasing our dedication to providing a delightful dining experience.We look forward to welcoming you back on a future occasion.Best regards,Equipo de Relaciones PúblicasBarceló Torre de Madrid
Sho
Deluxe Room
Stayed in Mar 2023
Family
2 review
5.0/5
Outstanding
Posted on Mar 6, 2023
We loved the facilities in this hotel. The swimming pool looked gorgeous despite the time being limited and we could not try it.
6/8
Response from Property: Dear Sho,Thank you for your review.We are delighted to hear that you loved our facilities and found the swimming pool to be gorgeous. Your satisfaction is our top priority, and we always strive to provide the best possible experience for our guests.We look forward to welcoming you back. Best regards,Equipo de Relaciones PúblicasBarceló Torre de Madrid
Guest User
Deluxe Room
Stayed in May 2024
Family
1 review
5.0/5
Outstanding
Posted on May 13, 2024
One of the best hotels, they have made our stay unbeatable. Rooms, breakfast, staff… 10. Highly recommended.
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Doulingsimayou
Deluxe Room
Stayed in Feb 2024
Family
10 review
5.0/5
Outstanding
Posted on Apr 27, 2024
The environment and the hotel are very good, the location is convenient in the city center. There is also a large milk tea shop downstairs. The balcony is very comfortable to take pictures of the beautiful night view~
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Response from Property: Dear guest, hello! Thank you very much for choosing to stay in our hotel and leaving valuable suggestions! We are very happy to hear that you are satisfied with the environment and location of the hotel and enjoy the convenient facilities near the hotel. Being able to enjoy the beautiful night view from the balcony adds a lot of comfort to your stay. Barceló Torre de Madrid Hotel is always committed to providing guests with an elegant and comfortable environment and a convenient location, so that every guest can have an unforgettable trip to Madrid. Sincerely hope that you can stay again to feel our progress! I wish you a happy life and a smooth journey! Equipo de Recepción Barceló Torre de Madrid
Guest User
Deluxe Room
Stayed in Feb 2024
Couples
12 review
1.0/5
Posted on Feb 18, 2024
When I checked in in Madrid, I booked two rooms, one was a deluxe room and the other was a deluxe city view room. Ctrip explained that they were all the same area of ​​25M2, and the city view meant that the top floor was higher, so I chose the lower one regardless. The one at one o'clock. When I entered the room, I didn't mention that the foreigners deliberately gave us the corner room. The room was only about 10 square meters at most. I couldn't open the suitcase. I couldn't walk around after it was opened. There was also a background wall at the bedside. It was a big mirror, and there was also a full-length mirror facing the bed. It was really scary. My brother’s room was normal. I went downstairs and asked the front desk: Why is one room of the same type twice the size of the other? The foreign guy at the front desk He told me to take a look, but he didn’t say anything. He just said that he would change it to a normal size for me. This time he took me to see the room first. It was a normal size. I was very unhappy. It’s the kind of thing where if you don’t say you are dumb, you will suffer the consequences. That kind of hotel is really awesome. Everyone must pay attention when traveling. No matter they are foreigners or Chinese, they are not friendly at heart! So you must protect your own rights! So I don’t recommend this hotel very much to Chinese people. Very unfriendly! The scariest thing is that in the corridor of this hotel, all the bedside backgrounds are mirrors. It makes me feel terrified when I stay there!
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Response from Property: Dear customer, thank you for taking the time to leave a review for our hotel. We are deeply sorry that your experience with room allocation did not meet your expectations. Please be assured that we always strive to provide a consistent comfort experience for all our guests. We are particularly aware of the inconvenience you mentioned regarding the room size. At our hotel, we have a variety of room types and sizes designed to meet the needs of different guests. At the same time, our designer Jaime Hayón has created each room to provide a unique accommodation experience. Thanks again for pointing out the issue, we have actively followed up and are ready to provide better services during your next visit. We look forward to seeing you again and hope to provide you with a more satisfactory stay next time! Equipo de Relaciones Públicas Barceló Torre de Madrid
Anonymous User
Deluxe Room
Stayed in May 2024
Friends
17 review
4.0/5
Very Good
Posted on May 20, 2024
Overall good, good breakfast.
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Guest User
Deluxe Room
Stayed in Nov 2023
Family
1 review
4.0/5
Very Good
Posted on Nov 20, 2023
Excellent location ! Your best Plus!!! Structure and decoration of very good taste! Bright ! A museum inside a hotel. Its views are unbeatable, unless you get the rooms at the back, which don't have any views at all. Their buffet leaves a lot to be desired, for the category in which the hotel is located, in fact on social networks, it is what their guests complain about the most. I can say that I have been to other hotels in Madrid, of lower category and cheaper, but nevertheless, they far surpass the Barcelo Torre Madrid. Another point, the staff, although friendly, have little empathy for the guest... very rigid when it comes to making things easier for the client. Improve on these 2 points, the truth is that it is a shame. It could make a perfect hotel in Madrid, with a good location and decoration!!!!! It's nothing, if your thing is just to go to sleep since you're going to enjoy Madrid both day and night......,,,,
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6/9
Response from Property: Dear Guest, Grateful for your recent visit, we deeply regret that your stay was not fully satisfactory, as we would have liked. We are pleased to know that you liked the location of the hotel and its unique design, reflecting the effort we put into creating an environment special for our guests. We are sorry that the buffet did not meet your expectations; Your opinion is very important and helps us improve our services. Regarding the perception of our staff, we continually work on training our team to offer a service that is not only friendly, but also empathetic and flexible. We are glad that you enjoyed the views our rooms offer and we thank you for highlighting the beauty and cultural atmosphere that exists within our facilities. We hope to host you again on another occasion. Best regards, Public Relations TeamBarceló Torre de Madrid
Deluxe Room With City View
Stayed in May 2024
Family
12 review
4.5/5
Great
Posted on May 11, 2024
The hotel location is great The staff are relatively friendly It was inconvenient because there was no bathtub. .Breakfast is okay. Not recommended
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Anonymous User
Deluxe Room
Stayed in Oct 2023
Solo travellers
7 review
5.0/5
Outstanding
Posted on Oct 21, 2023
The location of the hotel is very good. It is next to the Plaza de España. It is a 10-minute walk from the Grand Palace. The subway station is 50 meters away. It is very convenient to go everywhere. I will choose this hotel next time I come to Madrid.
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Response from Property: Dear guest, thank you for your good comments on our hotel! We are glad that you are satisfied with the location of our hotel. We are located next to Plaza de España, only a 10-minute walk from the Grand Palace and very close to the subway station. We look forward to providing you with excellent service again when you come to Madrid next time. Welcome to choose our hotel again and wish you a happy life! Equipo de Relaciones Públicas Barceló Torre de Madrid
Jason880904
Deluxe Room With City View
Stayed in Feb 2024
Couples
8 review
4.7/5
Amazing
Posted on Feb 20, 2024
The hotel room is winding and the door is inside the door. The room number is on the ground, which is difficult to find. The breakfast is not bad.
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Response from Property: Dear guest, hello! Thank you very much for leaving us your valuable suggestions in your busy schedule! We noticed that you mentioned that the room layout is a bit complicated. Our hotel is uniquely designed to provide guests with an unforgettable experience. We apologize for the inconvenience. If you have difficulty finding your room number, our front desk staff is always happy to assist you. We are very happy with your positive comments on breakfast. Our B-likeat breakfast buffet is indeed committed to providing a new gourmet experience based on organic ingredients. Sincerely look forward to your visit again, we will provide you with a better accommodation experience and wish you a happy life! Equipo de Relaciones Públicas Barceló Torre de Madrid
Guest User
Deluxe Room
Stayed in Feb 2024
Couples
5 review
5.0/5
Outstanding
Posted on Feb 14, 2024
I originally ordered RUl, but after canceling the order, the price went up. I decided to choose this one, and I was pleasantly surprised! The location is so good that you are right outside the subway, the bustling Plaza de España, and the Don Quixote statue. Everything was included for breakfast and we were upgraded to a suite. very quiet. recommend!
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Response from Property: Thank you very much for your amazing review!We are delighted to read that our hotel met your expectations and that the upgrade was to your liking.We will be waiting for you on your next trip to Madrid.Best regards,Reception Dpt. - Barceló TDMEquipo de Relaciones PúblicasBarceló Torre de Madrid
Guest User
Deluxe Room
Stayed in Feb 2024
Friends
21 review
5.0/5
Outstanding
Posted on Feb 22, 2024
Awesome location! The room is also very large, more than enough to unfold two 30-inch suitcases! In addition, the hotel's breakfast is particularly rich, with a variety of Spanish delicacies.
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Response from Property: Dear guest, thank you very much for your kind comments! We are glad to hear that you appreciated the hotel's excellent location and spacious rooms. It is a great pleasure for us to provide you with a spacious and comfortable space where you can completely relax during your trip. We are also very pleased to know that you enjoyed our rich breakfast and tasted a variety of Spanish dishes. Barceló Torre De Madrid is always committed to providing guests with high-quality culinary experiences. Sincerely look forward to seeing you again and wish you all the best! Equipo de Recepción Barceló Torre de Madrid
Pandajun
Deluxe Room
Stayed in Feb 2024
Couples
4 review
5.0/5
Outstanding
Posted on Feb 13, 2024
The distance is very convenient, and it is also walking distance from the British Palace Department Store. The room is relatively large, has slippers, the bed is very comfortable, and the shower is also very good.
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Response from Property: Dear guest, hello! Thank you very much for choosing to stay in our hotel and leaving valuable suggestions! We are glad to know that you are satisfied with the size of the room, the slippers provided, the comfortable bed and the shower facilities. We are always committed to providing guests with a high-quality accommodation experience, and your positive feedback is the best affirmation for our team. Sincerely hope that you can stay again to feel our progress! I wish you a happy life and a smooth journey! Equipo de Relaciones Públicas Barceló Torre de Madrid
Anonymous User
Deluxe Room
Stayed in Feb 2024
Solo travellers
8 review
5.0/5
Outstanding
Posted on Feb 12, 2024
Great hotel! Great location, stylish design and friendly service! I’ll stay here again next time!
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Response from Property: Dear guest, hello! Thank you very much for choosing to stay in our hotel and leaving your valuable suggestions! We are glad to hear that you are satisfied with the hotel's location, design style and service. Our team has been committed to providing guests with quality services and unforgettable accommodation experience. We look forward to welcoming you again when you come to Madrid next time. Sincerely hope that you can stay again to feel our progress! I wish you a happy life and a smooth journey! Equipo de Relaciones Públicas Barceló Torre de Madrid