Calle de Diego de León, 10, Madrid, Community Of Madrid, 28006, SpainView Hotel Details
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1 night
Boutique Urban Madrid Serrano Guest Reviews
3.4/5
88 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.4
Amenities3.3
Service3.5
Cleanliness3.4
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All reviews(88)
Positive reviews(8)
Reviews with photos/video(2)
Negative reviews(3)
Francisco Vicente
Superior Double Room
Stayed in Jul 2024
Business travellers
28 review
1.0/5
Posted on Aug 17, 2024
This is a SCAM.
The people working here are absolutely there to take your money and treat you like you are simply *****.
I have visited more then 35 countries and stayed in many places, from expensive hotels to airbnb and hostels sharing rooms.
But this is way the worst place I even been.
To start the reception is open only until 23:00 if you happen to do your check in after that hour, even if is just 5 min later, you will have to pay a penalty of 50€ which is not stayed in the Terms and Conditions. You will have to pay a doggie guy coming in a car with his girlfriend the 50€ in cash or card BUT without getting any receipt.
After refusing to pay as I am Spanish and I was gonna call the Spanish police, he agreed to checking us in. Into a room that was with dirty towels and no air conditioner in the middle of August in Madrid!
Thanks to Trip.com we got moved to a better room, and Trip helped us on every moment of this nightmare of experience.
To end with this on the checkout the guy forced us to have him our details as his boss want to talk to us to pay the 50€, and now they are harassing us to pay.
Well… we are not only going to not pay but we are opening a formal case with the Spanish institutions as this is a SCAM and your personal security, money, GDPR could be in danger if you stay in this property.
Guest User
Superior Double Room
Stayed in Nov 2024
Family
4 review
3.7/5
Posted on Jan 25, 2025
I stayed for one night when I went to Madrid for business. The location is excellent and the facilities are simple. Don't ask for too much. Thanks
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Guest User
Superior Double Room
Stayed in Sep 2023
Couples
1 review
3.5/5
Posted on Nov 9, 2023
Bad breakfast and the name of the hotel is not displayed at the entrance but the room is good
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Guest User
Superior Double Room
Stayed in Aug 2023
Couples
6 review
1.0/5
Posted on Sep 24, 2023
There is no wireless network here. I can’t even connect to the Internet. It’s terrible. Please don’t stay. Thank you!
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Maria Huang ZHS
Superior Double Room
Stayed in Mar 2023
Business travellers
20 review
5.0/5
Outstanding
Posted on Apr 14, 2023
Not a 24 hour front desk. There are no slippers or anything and no welcome water. The location is safe right next to the US Embassy. So it's in a good area. Is the price okay?
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Guest User
Superior Double Room
Stayed in Jun 2023
Couples
1 review
2.7/5
Posted on Jul 5, 2023
We were in a room with too much noise! They were working all the time...
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Guest User
Superior Double Room
Stayed in Jan 2023
Solo travellers
1 review
4.5/5
Great
Posted on Feb 5, 2023
I stayed for a weekend and I loved it. The location is perfect if you want to move around the center, the cleanliness of 10, quite high heating (it is appreciated with the cold of Madrid) and very attentive staff. Perhaps to put a fault is that the doors and the bathroom are somewhat old, but everything else is phenomenal. I recommend it!
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Guest User
Superior Double Room
Stayed in Jun 2022
Travel with friends
1 review
4.0/5
Very Good
Posted on Jul 13, 2022
For its price and location, it's not bad, but don't set high expectations about the site. We had broken tiles, there was no cleaning in the 2 days we stayed and the closet had a hard time opening.