Askant Golden Hotel

I booked a triple room, there was 4 beds in a very small room , I could barely walk between beds,the location is 15 minutes far away from Al Masjid Al Haram by walk. The view was terrible( literally a space ful of garbage The rate was good and the receptionists were quite helpful. It was average in general.

bad this was a terrible place specially that the room was not clean, they did not have towels until the next day. when i was trying to confirm their services they never answered the phone of email prior to getting there. their front staff was not freindly,the location was on a hill unlilke the picture it was impossible for my wife to get in and out of hotel as she uses a wheelchair. the access to the hotels was blocked we could not check so we had to back to train station and spend the night there and went late next morning to check in. their website said they had a convient store in the hotel since they no restuarant but that was not true. we ended up checking after one nigt to and stayed at a defferent hotel.

Location from Landmark is good, staff needed some training. language maybe a problem they can do nothing about area around the building, otherwise excellent, thanks

Immature receptionist & woken up at 1.50am 12 mins walk to mosque- not 5. Location not on any taxi app- called receptionist for directions. Farah (who changed her name to mid conversation from Sarah) was rude & unhelpful. Despite having the “do not disturb” on, got woken up by insistent knock on door at 1.50am by maintenance man. Refused to leave until I called receptionist. The maintenance was regarding bathroom door jamming lock, reported during the day. Lift broken during day- was on 12th floor, fasting. Asked receptionist to call/ text/ WhatsApp me when it was fixed. No c communication received so spent day out. Texted Ahmed, the manager- no reply to questions, no compensation offered. Asked Nasir, another manager to call- left number and chased up. No reply. Was hoping to write a positive review… management were given so many chances as was Farah to clear the air- she was so rude that her colleague had to remind her not to mutter in arabic (I speak English and very little arabic) as she’s fasting. I repeated the arabic words that were fasting yes. Maybe I’ll get an apology in which case I’ll remove this review. Hotel doesn’t care about reviews from my experience.

Very bad hotel elevator not work at all, and they give me room 7th floor so bad.