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Emaar Grand Hotel
3.8/511 Reviews

Emaar Grand Hotel

Makkah|1.13km from Black Stone
This has been the worst experience and hotel I have ever been to. Me and my husband came to stay here as part of our umrah package deal. We arrived at the hotel and were sat waiting for over 3 hours due to complications with our booking which was primarily due to the fault of our travel agents. However, members of staff at the hotel were not willing to help the situation considering we had landed from a flight and it was now late evening. Whilst we were dealing with the situation of sorting out our booking a member of the booking office advised that we pay for a night ourselves on top of what we had already paid and that by the following day the situation would be sorted. The following morning we met with the service manager who we went to ask for a refund as the extra night we had paid for was not needed due to our booking being fixed the previous night by almost midnight. We tried explaining that we didn’t want to pay for the extra night however that is what was advised to us by the booking staff the night before who stood there quietly as if he wasn’t the one who told us to do so. The service manager was the most disrespectful individual I have come across telling us that he wouldn’t issue a refund as it wasn’t the fault of the hotel. There had been extra complications arising as there had now been 3 bookings under our name by the following morning no fault of our own but now miscommunication between travel agents and the hotel. Whilst I was trying to explain the situation the service manager asked that I be quiet and that he wasn’t going to listen to me. I felt berated by this person and as a result went to speak to the manager of the hotel. The manager of the hotel was just as rude and was not empathetic with the situation at all. I explained that our first time experience of umrah had been ruined by the lack of understanding and disrespect from the staff at the hotel. The manager himself was just as rude and not wanting to listen. After going to our bedroom we found that the water from the sink was brown, plug sockets were broken, tv was broken, phones were broken and shower wasn’t working properly. During our time here we had housekeeping visit us once and we had asked SEVERAL times for two days straight for extra towels, toilet roll and an iron which we got half through the trip. The breakfast was probably the only decent thing about this hotel. I wouldn’t dare to recommend this hotel to anyone.

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Top rated hotels in Makkah

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Swissotel Al Maqam Makkah
4.3/593 Reviews
Good service by house keeper Abdul Hakim also he so friend house keeping department is also excellent and the over roll service of the hotel is good also near the Haram our room no,3835 the service was excellent and supervisor Majid roll excellent job and very friendly
Al Ghufran Safwah Hotel Makkah
4.4/572 Reviews
A very strategic location adjacent to Masjidil Al Haram with various facilities and shopping places.
Elaf Kinda Hotel
3.8/598 Reviews
Very near Haram and all amenities. Rooms are cleaned regularly or on demand. Restaurant services good but with some limited choice. Only problem were the size of rooms. Although we knew it will be smaller but did not expect that smaller. There were no table to keep at least 1 luggage and I had to crawl to my bed as only one side was open. On request, they changed the room to a slightly bigger room. For the price I might use it again.
Hilton Makkah Convention Hotel
4.4/548 Reviews
************* completed my umrah and the experience of the hotel was excellent . It was a total 7 minutes trip from my room to the haram. One thing I’ll say is that the breakfast does lack some variety but I guess it’s like that everywhere else. The service was great however when I called rooms service to provide some tea mugs they listen but didn’t fulfill the request. Maybe they forgot. Beds we’re comfortable and the layout was nice. We were upgraded to the partial haram view upon requesting it at check in. They upgraded without hesitation. For value this is a great hotel. 2 minutes from the hotel is Al baik and souk Al khalil which is a good option for food and shopping. Personally found Islamic attire cheaper here than the clock tower.
Hilton Suites Makkah
4.5/5119 Reviews
The hotel has a prime location close to Alharam. The Haram broadcast is a nice addition. The staff was friendly and professional. Special thanks to Mr.Ahmed from the front desk for welcoming me and my family. A thank you is also due to Mr. Akram from the housekeeping. The hotel has a direct access to the mall which is very convenient. The fruit basket was provided upon arrival. The laundry service was very quick. My stay was really comfortable and I will definitely revisit.
Makkah Clock Royal Tower, A Fairmont Hotel
4.4/562 Reviews
I arrived to the hotel at 10 and the lady in the reception told us to go and do the Omra and come back to get the rooms, I am a gold Fairmont member which was treated badly. We came back at 2:30 and noticed that the rooms are not ready and have been told that the check in time is 4PM, however before one day of arrival they called me to ask me what time do I want the room to be ready. Each customer receptionist was directing me to another where this wasn’t practical at all, image I was awake more than 12 hours and at the end of the day each on just throws me. Then after having a fight we got the rooms finally, I get to know that one of the rooms is full of insects and the other room is noisy from the neighbors. When I called to tell the reception after several fights they changed both rooms, we had to wait more than 15 minutes for the escalators. Overall my experience with this hotel is really baaaaaaad and wouldn’t recommend it to anyone. The only positive point was that it’s few steps to the Haram other than that nothing is worth it at all, even when you speak to someone from the receptionist they don’t reply as of they don’t listen and in my case I am a gold member plus trip advisor level 6, how if I was a normal guest what would happen. They made my day very hard and miserable

Frequently Asked Questions

Makkah Travel Guide

Planning a trip to Makkah? Book your hotel on Trip.com for an amazing travel experience. In Makkah, both areas with attractions and the city center are good places to stay. You can plan a one or two day trip to Makkah.

Though there is no civilian airport, it's still easy to take a bus or train to reach Makkah. It's easy to travel by bus in Makkah. There are buses to surrounding cities available every day.

When visiting Makkah, you can choose from over 91 hotels with great reviews. There are many well-known chain hotels in Makkah. Those who favor Ramada can choose a hotel under its name. If the comfort level of your trip is important, there are many choices in Makkah, such as hotels under the Ramada brand. Jabal Omar Hyatt Regency Makkah is one of the most popular hotels in Makkah. If you're still unsure, Trip.com recommends Al Aseel Ajyad.

In the city center of Makkah, you'll have easy access to Grand Mosque. You can choose attractions in Makkah that are perfect for a weekend getaway, such as Masjid Taneem. You can also visit top-rated attractions like Black Stone, Safa to Marwa, Masjid Al-Harām.

Average Temperature

• January to March: 28.74°C during the day, 22.36°C at night

• April to June: 37.54°C during the day, 30.16°C at night

• July to September: 39.17°C during the day, 32.17°C at night

• October to December: 32.21°C during the day, 25.85°C at night

Average seasonal Rainfall

• Spring: 7.8 cm

• Summer: 3.53 cm

• Autumn: 4.37 cm

• Winter: 20.87 cm

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