Moxy Miami South Beach Reviews

TLDR: The hotel itself is cute and clean, and the location is good for the price. Service and amenities are lacking, and my friends and I were grateful it was a short stay. Also, don’t let the front desk call you a cab. ——— My friends and I spent one night at Moxy Miami South Beach. Their system was down when we arrived, and and no one notified us when we could check in, despite saying they would. The TV didn't work for the entirety of our stay, supposedly in the whole hotel, and staff communication on the issue was poor. No other businesses in the area seemed to be having similar issues. There are no ice machines in the hotel, so we were told to get ice from the bar. The only bar we could find was only open 4pm-10pm. There was another bar we didn’t know about that might've had longer hours, but no one gave us that information, and the info available online is minimal. The "free breakfast" in the morning is a joke. We asked the front desk to call us a cab at checkout and ended up with an $80 15-minute ride in a completely unmarked vehicle. And, finally, I was overcharged for the stay, and it took way too long to get a response/resolution. No one at trip.com customer service was even able to reach anyone at the hotel to discuss the issue. Obviously, none of these issues are major, but they resulted in a pretty unsatisfactory stay when added up. And the photo of the city is the view from our ocean view room.

Although the hotel is quite new with modern facilities, it is worn down, especially furniture on the rooftop. The room was quite small, windows dirty and on the half 4th floor young students who partied with music, telco in the hallway, smashing doors at 4am. Fitness room and pools too small. Serena Rest/bar quite good. Staff is top.

Great location, friendly staff and good atmosphere. Rooms are a little small but very clean.

The pool water is a little milky and no water and towel in the gym.

All very good, room a little small as per tradition for Moxy hotel

Couldn't find the beach bar where it should be. 5 dollar bottle of water that is in your room. Small rooms, you couldn't open a suitcase. Don't use the valet, it's a big scam. You can park 5 minutes walk away for 20 dollars a day.

It took hours to check in. The machine was broken, but the staff was not very efficient. They said they would clean the room every two days, but they didn't do it unless I checked several times. The room was small and there were so many mosquitoes that I couldn't sleep.

There is no problem in a twin room for a family of four. The bed is big enough. However, the space and passages in the room are very narrow. Generally, after the 24" suitcase is opened, there is no room to move around, which is a bit annoying. The waiters are very welcoming and helpful. The most surprising thing is that the hotel has free bicycle rentals, which can be borrowed for up to 2 hours a day. Our family of 4 borrowed 4 bicycles and cycled around South Beach, which we found to be a very worthwhile activity.

The room for 4 people was a room for 2 with 2 beds. No space. It did not have a refrigerator, you had to request it at reception as they did not have enough for all the rooms.

Very close to the beach, the sanitation is OK. The front desk is very friendly

It was a hotel with a modern lobby and a wonderful smell. The room was small, but it was well thought out and made me feel like Miami.

They didn't give me a toothbrush or toothpaste. There was no water in the room so I had to get it from the first floor. The room is so small that there are no tables or chairs.

Reasonable price