Hotel Zero 1 Montreal

The good: location is really unbeatable. It’s close to the old city, and the 747 airport bus stops right across. Train stations and bus terminals are walking distance too. The staff is friendly and helpful, I got to check in a bit early. The rooms were big and had beautiful views - I loved watching the sunset. However, I checked out early and couldn’t bare staying here one more night. It wasn’t that the room was cleaned poorly- that could have been fixed more easily. Instead, you could see the result of negligence over a period of time. The floor was so dirty I washed my feet before going to bed and putting on socks. There were particles of dust or something on the left side of my bed, under the covers - I noticed after getting a skin reaction. And the section of the bed where the sheets were tucked in was dirty, leaving dust and hair on the sides of the sheets. Some surfaces inside the bathroom weren’t cleaned well. Basically if you look closely anywhere there’s dust and dirt. This is the first time I’ve written a negative review on any hotel, but I think the issues were seriously enough that they’re worth raising.

Our view from the room was unparalleled with stunning views of the city from the 10th floor. The room is simple but clean and is equipped with everything that you might need for a short stay. Even has a microwave cooker and a sizeable fridge.

We went there for a couple days during the JFL festival. We booked the Panorama room, the one we got happened to be on the 7th floor. First and foremost; I've seen people complain about the noise from the street and homeless people trying to get in the lobby on every website. -This hotel is right at a busy intersection. There will be noise. It's normal. If you don't want noise, book somewhere away from downtown, period. The area was so close to everything on foot, we absolutely would go back if we happened to go to an event in the future. -The 3 nights /4 days we've been, no one tried to enter the lobby . We even had some door dashers blocked from going upstairs since they were not staying at the hotel and we had to pick up from the reception. I have no complaints there. We really appreciated the cooling system in the room; 2 different vents for the bedroom & living room, which were working very well in the hot weather (40°). It allowed us to lower the living room while not pushing direct cold air over us while we slept . Now, for the 1 star on cleanliness. Positives: -The towels and linens were clean and fresh. -Once done cleaning (I'll get back to this later), we asked for someone to come vacuum the floor and clean them to remove what was moved and fell on the floor, which was done almost instantly. Negatives; As I said, we stayed a few days so we actually went to a drug stock to pick up a duster and some cleaning wipes. - Dust. I am not talking about a small film of dust on hard to reach surfaces. I am talking about wool-covered vents and airways. The duster had no more yellow or white by the time we were done swiping the vents and corners of the rooms from cobwebs and dust. -Sticky surfaces. We used cleaning wipes to wash up every controllers , switches, tables, chairs and headrest. It was easily cleaned, but the amount of stains removed shows that nothing other than dusting had been done in a while. -Shower floor. The shower soap holder had sticky spots. We decided to wear flipflops in the shower to prevent from touching the floor directly. It did turn out to be a good move since no towels hanged in the shower were picked throughout our stay so it was definitely getting overlooked. If you are planning on staying for a bit, do bring some supplies if you don't want to be sneezing or accidentally touching someone else's dinner. That way you get to enjoy all the other great aspects of the hotel.

A wonderful place to stay. Unique design stand out from usual hotel chains. Great location just outside China Town, and very close to Old Montreal Quiet..even when our room was right beside the elevator!

Stayed July 19–21 I rarely complain, but this stay was disappointing. We arrived early and were told to wait until 3pm, only to stand in a long check-in line and be given a room that was under construction. After waiting over 2.5 hours, we finally got a new room—floors still wet from cleaning, and not very clean overall. Later that evening, the AC didn’t work, and we had to sleep in a hot room with just a fan. We were moved the next day, and the upgrade was appreciated, but moving rooms again was a hassle. Staff, especially Shirley, tried to help, but the experience fell far short of expectations. Had I not booked this through Trip.com I would have switched hotels. Great location and decent price, but definitely not a 3-star experience. I’d rate it 2/5 overall.

We LOVED this hotel. Boutique chique. Walking distance from so many good experiences. Wish we could have stayed longer. Beautiful!