To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(65)
Positive reviews(59)
Reviews with photos/video(5)
Negative reviews(2)
Bolandi
Standard Room With Two Double Beds
Stayed in Nov 2024
Family
3 review
5.0/5
Outstanding
Posted on Dec 2, 2024
One of the best hotels I been to recently.
Very luxurious and everything was new and modern.
Great service and great breakfast
6/8
Response from Property: Dear Bolandi, Thank you for your kind words and for choosing JW Marriott Hotel Nairobi. We are thrilled to hear you enjoyed your stay and appreciated the modern luxury of our property, as well as our service and breakfast offerings.Your compliments inspire our team to continue delivering exceptional experiences to all our guests. We look forward to welcoming you back soon for another memorable visit. Warm regards.
Hiro#
Club Level, Club Guest Room, 1 King
Stayed in Jun 2024
Business travellers
8 review
5.0/5
Outstanding
Posted on Jun 3, 2024
I was very satisfied with the service, the facilities, the comfort of the room, the view, everything.
Response from Property: Dear Hiro, Thank you for the wonderful review! Looking forward to welcome you back for even more exceptional experiences. Warm Regards,JW Marriott Hotel Nairobi
Guest User
Standard Room With Two Double Beds
Stayed in Jun 2024
Business travellers
20 review
5.0/5
Outstanding
Posted on Aug 2, 2024
This is a beautiful hotel.
A good one with local culture!
I think it's the best in Nairobi!
Mr Liu
Response from Property: Dear Mr. Liu, Thank you for the glowing review! We are thrilled you appreciated the culture and overall experience at JW Marriott Hotel Nairobi We looking forward to welcoming you back for even more exceptional experiences. Warm Regards, JW Marriott Hotel Nairobi
Guest User
Standard Room With Two Double Beds
Stayed in Aug 2024
Travel with friends
8 review
5.0/5
Outstanding
Posted on Aug 22, 2024
goooood
Response from Property: Thank you for the great review! Looking forward to welcoming you back again soon. Warm Regards, JW Marriott Hotel Nairobi
Nanyangbiaoge
Standard Room With Two Double Beds
Stayed in Sep 2024
Other
23 review
5.0/5
Outstanding
Posted on Sep 14, 2024
It is known as the best hotel in Nairobi. The owner is the state-owned enterprise AVIC International, so we must support it. It seems that there are not many guests. Opposite is part of the podium building, with Carrefour boutique supermarket and restaurant, which is quite convenient. However, the public security in Nairobi is not good, so I didn't go out to walk around the streets. Except for one night in Nairobi, I stayed in the protected area for the rest of the time, and the public security was not bad.
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Response from Property: 感謝您與我們分享您在內羅畢 JW 萬豪酒店的入住體驗。我們很高興得知您發現我們酒店位置便利且感到安全。我們非常感謝您對家樂福和附近餐廳等周邊設施的反饋。在 JW 萬豪酒店,您的安全和舒適是我們的首要任務,我們很高興您在入住期間感到受到良好的保護。我們希望儘快歡迎您回來,享受另一種非凡的體驗
Guest User
Standard King Room
Stayed in Aug 2024
Solo travellers
8 review
5.0/5
Outstanding
Posted on Nov 13, 2024
The hotel is very good and safe. The security guys are very friendly! There are many dogs that you can touch and interact with. There is a supermarket and restaurant opposite the hotel. You can go directly from the corridor upstairs without crossing the road. It is very convenient. It should be the best hotel in Nairobi.
Original TextTranslated by Google
Response from Property: 親愛的洪湖張漢感謝您的精彩反饋!我們很高興得知您喜歡內羅畢 JW 萬豪酒店的高端優雅體驗。我們期待您的再次光臨。温暖的問候。
Yiyizaibuda
Standard King Room
Stayed in May 2024
Business travellers
51 review
5.0/5
Outstanding
Posted on Jun 29, 2024
This review is a little late, but I still have to praise the Nairobi Marriott Hotel! ! ! Because the JW Hotel in Nairobi made me fall in love with this city! ! ! This review is not exaggerated. As a person who stays in a hotel 200 days a year, I still have a little experience in staying in a hotel. First of all, I have traveled to most of Africa and stepped on countless pitfalls. The overall accommodation experience in Africa is indeed a bit sour 😜. JW is definitely cost-effective in Africa! Although Africa is not short of old luxury hotels (the prices are also eye-popping 🤐). But JW can definitely be called a new star in high-end hotels in Africa. The hotel building is a Gemini glass curtain wall with a modern architectural style. It is also a new landmark in Nairobi now (and we can proudly say that this hotel was built by our Chinese company)! ! ! 😁😁😁 The decoration and hardware maintain JW's consistent high standards and high taste, while also incorporating African style. The gifts with African characteristics in the handicraft sales area are also sold at a conscience price. It is said that they are carefully selected by big names in various African countries, and the price is very affordable. If you want to buy handicrafts and gifts, it is recommended to choose from JW first. I really feel that I am wasting time after visiting N legendary handicraft markets and flea markets. They are completely incomparable to JW. The most important thing is that the goods are genuine and you don’t have to worry about buying expensive or fake goods! ! ! (I always suspect that JW is worried that its guests will be cheated, so it specially helps guests to screen so many good things in advance), because the price is really touching, and I thought I heard it wrong several times, because it is cheaper than the market! ! ! The breakfast is very international and can basically meet the different tastes of guests from all over the world. It is recommended to go early, because there are really too many types, and you can’t taste them in a short time... 😅😅😅. There are several specialty restaurants from different countries for dinner, American steakhouse, Asian fusion cuisine, the dishes are excellent, and the decoration design is also very innovative! I really love the spa and the traditional Kenyan tendon massage opposite the hotel. I still can't leave after three consecutive massages... I strongly recommend to experience it. It's a rare relaxation during the journey. After the massage, you can definitely be fully revived! ! ! The Golden Key helped us customize the perfect travel route. We could have gone to Masai Mara to chase the Big Five of Africa and gallop across the vast African savannah... (childhood dream) Unfortunately, we caught up with the once-in-a-century flood in Kenya, so we didn't get on JW's handsome mecha tank 😂😂😂. Because the hotel has just opened, the linens are all new and the mattresses are very comfortable. The coffee downstairs is Kenyan coffee. After drinking it, I feel that the so-called Kenyan coffee I drank before is all made of beans? It is full of floral and fruity aroma, and it doesn't taste like coffee. Desserts must be eaten! ! ! Exquisite and delicious! Finally, a big surprise: Jacky, the manager of this hotel, is Chinese! ! ! Check in or need any assistance, just find Jacky!!! Don't be shy to find him, Jacky is so reliable and professional!!! He has super professional knowledge of hotels, there is no question that can be asked, and he actually knows all the well-known companies and brands in all industries!!! It is common sense that Marriott's hotel training system is well done, but the knowledge capacity of senior management is too terrible!!! If you are interested in the hotel industry, you must find this great god to chat when you have the chance! A rare learning opportunity!!! It's a pity that I forgot to take more photos of the hotel interior, and only took some photos of the breakfast restaurant, so it may not reflect the excellence of JW. I will take more photos next time I go and make up for it😄 Please don't mind, dear readers! Thank you for your patience in reading🙏🙏🙏 Highly recommended! Highly recommended! Highly recommended! PS: I have specially experienced hotels of the same level in Nairobi🤭🤭🤭
After the trip, I returned to Nairobi and stayed at the hotel. The price/performance ratio was very high and the front desk staff was very nice.
Facilities: very new and very good,
Sanitation: very good environment
Service: the waiters were very aware
Original TextTranslated by Google
Response from Property: Thank you for your kind review. We are delighted to hear that you enjoyed our hospitality, facilities and services during your stay at JW Marriott Hotel Nairobi. Thank you very much for your feedback and we look forward to welcoming you again soon. Warm regards, JW Marriott Hotel Nairobi
Guest User
Standard Room With Two Double Beds
Stayed in Aug 2024
Family
5 review
5.0/5
Outstanding
Posted on Sep 9, 2024
The hotel is new and beautiful, the rooms are clean and comfortable, the breakfast and dinner are delicious, and the staff is warm and thoughtful. The hotel is in a good location, about a ten-minute walk from the Kenya National Museum, less than half an hour by highway from the Kenyatta Airport, and it is also convenient to take a taxi to the Giraffe Conservation Center and Karen's House. We went in and out of Nairobi during our trip to Africa, and chose to stay at JW Marriott both times. Safe and comfortable. Recommended.
Original TextTranslated by Google
Response from Property: 感謝您的精彩評論!期待很快再次歡迎您回來。 温暖的問候, 內羅畢 JW 萬豪酒店
Guest User
Standard King Room
Stayed in Aug 2024
Business travellers
20 review
5.0/5
Outstanding
Posted on Sep 6, 2024
Environment: There are shopping malls, restaurants, and supermarkets nearby, which is very convenient
Facilities: The facilities are very new and have just opened for less than 3 months
Sanitation: Clean and tidy
Service: The staff are very enthusiastic and actively assisted us
The overall situation is very good
Original TextTranslated by Google
Response from Property: 感謝您的精彩評論!期待很快再次歡迎您回來。 温暖的問候, 內羅畢 JW 萬豪酒店
Guest User
Standard Room With Two Double Beds
Stayed in Jul 2024
Travel with friends
39 review
4.8/5
Amazing
Posted on Aug 5, 2024
The Nairobi Marriott Hotel just opened this year, with new facilities and comfortable living. There are many plugs in the room, and all kinds of chargers brought from China can be used, without the need to bring a converter. It is very convenient to take an Uber from the airport, which can arrive in less than half an hour and costs only about US$10. It is also very convenient to travel around the hotel, Uber arrives in a few minutes, and the drivers can speak English.
Original TextTranslated by Google
Response from Property: 感謝您的精彩評論!期待很快再次歡迎您回來。 温暖的問候, 內羅畢 JW 萬豪酒店
Guest User
Club Level, Club Guest Room, 1 King
Stayed in Sep 2024
Business travellers
13 review
5.0/5
Outstanding
Posted on Sep 20, 2024
The breakfast is OK, the room is nice, it is good in Nairobi
Original TextTranslated by Google
Response from Property: 感謝您的精彩評論!期待很快再次歡迎您回來。 温暖的問候, 內羅畢 JW 萬豪酒店
Guest User
Standard King Room
Stayed in Jun 2024
Business travellers
7 review
5.0/5
Outstanding
Posted on Jun 26, 2024
Very good, very nice
Original TextTranslated by Google
Response from Property: 感謝您的精彩評論!期待很快再次歡迎您回來。 温暖的問候, 內羅畢 JW 萬豪酒店
Honghuzhanghan
Standard Room With Two Double Beds
Stayed in Oct 2024
Travel with friends
16 review
5.0/5
Outstanding
Posted on Nov 29, 2024
高端大氣上檔次,喜歡😍
Translate
Response from Property: 親愛的洪湖張漢感謝您的精彩反饋!我們很高興得知您喜歡內羅畢 JW 萬豪酒店的高端優雅體驗。我們期待您的再次光臨。温暖的問候。
Guest User
Standard King Room
Stayed in Sep 2024
Travel with friends
9 review
5.0/5
Outstanding
Posted on Oct 8, 2024
非常好!環境好
Translate
Response from Property: 感謝您的精彩評論!期待很快再次歡迎您回來。 温暖的問候,內羅畢 JW 萬豪酒店