Find the Top Hostels in Naples San Carlo all'Arena

Fantastic hotel, lovely breakfast and very kind staff. Pros: eco & power-saving, air con in rooms, beds extremely comfortable, delicious breakfast with plenty of choice, rooms always clean and tidy, reasonable location not too far from centre Cons: very poor tap design, bathroom a little tired and could do with an upgrade, room wasn’t quite ready on time, would prefer breakfast to be a buffet & just help yourself, a smart TV would be beneficial for tourists to access Netflix etc. couldn’t find the wellness centre The cons however didn’t impact our stay enough to mark it down at all. 5 out of 5

The room was small but functional and economical. I think it is value for money as it was secure, clean and comfortable for a sole traveller. The plus point of this place it is near to the train station, and therefore close to a lot of eateries -- really enjoyed by stay here in Naples. Would stay here again.

We stayed in this hotel for 4 nights during a visit to Naples. The location is very convenient, walking distance from the old city and next to the underground and train station. The building has been very tastefully refurbished, the rooms were clean and breakfast lovely. There is an amazing roof terrace to grab a drink or dine, with beautiful plants and a wonderful view! A special mention for the staff: everybody was attentive, friendly and helpful. We had a lovely stay and will come back if we have the chance.

Pretentious hotel with no particular attractions in a dark alley near Garibaldi station. Anonymous and cold room with unacceptable heating (the hot air ventilation system only starts at 8pm and is also noisy). area you can easily find better for less than half the expected price.

Definatley not a four star hotel, rooms and decor very tired and in need of an update. Couldn’t get aircon to work and wasn’t a great area. On leaving the receptionist called after us we didn’t pay the city tax. My husband then turned back to tell her we had paid it. She checked the computer and then nodded at us. So rude, not even an apology. I won’t be returning.

The bar to have drinks in the evening is filthy, dirty table linens that are not linens, had marks that has been used and spilt drinks or food. The chairs and table feels and looks dirty, we took our drinks in our room instead. The breakfast has no cooked food just hard boiled eggs, bread are hard, people have to queue to wait to be served by 1 waiter, you cannot take from the table, waiter has to serve even coffee. It’s scary around the hotel, police are always there, dodgy shops around. Stay nearby or at hotels around Ovo Castle. It’s too dirty aroung Gibraldi station where this hotel is located.

This was my most expensive booking while in Naples for a short holiday. There were some really good aspects to the hotel offering - a very central location next to Garibaldi and a really nice rooftop sundeck pool and bar (although I’m not entirely clear why the sides of the sundeck have been camouflaged with fake foilage, completely blocking out the view across the city). However, my room was really disappointing for the price. While large, and clean, with big traditional balcony windows looking over the street, there were problems throughout the space which demonstrated a lack of attention and care. The toilet flush was broken, with the short flush not working and the main flush jamming so you had to push it several times to shut off the flow. The settee was filthy and needed a good clean. The walls were scuffed and dirty. There were no instructions for the air con. And all the lights bar one in the ceiling were broken. There were slippers but no dressing gown. There was no soap in the bathroom to allow you to wash your hands properly Moreover, the large space was just really under designed. It felt bare and quite soulless, when with some thought it could have been turned into a really lovely space, perhaps with a coffee table to allow one to make meaningful use of the settee etc. generally I was just disappointed given the price and star rating. What is worse, when I explained the issues to the receptionist at the end of my stay he just stared blankly at me and then asked me for the city tax, and in the end I felt forced uncomfortably to ask him explicitly if he had an apology and some kind of explanation for me regarding the issues I had identified. This kind of anti-customer service is entirely unacceptable for any hotel, and it really summarises the underlying problems with this place - claiming to be a luxury hotel when it really isn’t, sadly. Oh, and breakfast fine but not outstanding. Too much cheap processed food (ie cake and dry biscuits) and not enough hot food and healthy options like fresh fruit.

We stayed at the hotel for four days in early July. This resulted in us leaving with the best impressions. There was a lot of politeness and friendliness among the staff. The room was exactly what we wanted and very clean. Our maids cleaned and tidied it every day. Clean towels were provided and bathroom accessories were promptly replaced. The breakfast was plentiful and varied. Location was perfect!!! We highly recommend it. We will definitely stay at this hotel again if we visit Naples again. Sophia and Sotiria from Greece

Fantastic hotel!! We arrived last night at 22:00 and checking out this morning as we move onto Ischia. If all the negative reviewers did their research prior to booking this hotel then they would know it’s a stop off hotel rather than a long stay hotel. The taxi ride from the airport took all of 10mins and cost €20. Yes, the drive up is extremely “dodgy” and not somewhere where you would be walking alone at night. However, once inside it’s like a completely different place. Very clean, safe, modern with friendly staff. Our room was on the 14th floor and Premium, it was immaculate plus the shower/bathroom was great with a walk-in wet room. Shower pressure was bliss after travelling all day. Breakfast was fabulous, various pastries, cold meats and cheeses, fruit and yogurts. A typical Italian breakfast consists of a pastry and coffee, so I think their attempt at bacon eggs and beans etc to please that clientele was 10/10!