InterContinental Hotels in Nha Trang

Service was first class. The staff were proud to be working for the Sheraton and the brand itself, which is what you want to hear from them. I had the pleasure of dealing with a young gentleman named Ethan and he was pleasant in manner, anticipated my needs before I even communicated them, ensured I was happy and provides solutions to any queries I had. Upon checking in, I had previously checked out earlier in the day (flight delayed until the next day) and mentioned I had left my swimming shorts in my previous room. The check-in staff said that they would contact housekeeping and see if they could be found. I then checked in and went to my room to discover that it was a connected room with access to the next room via a door. Unfortunately, this lead to noise travelling from my neighbours room. I went to reception and was met by Ethan who then gave me another room, it was an upgrade to a nicer room on a higher floor. Not only that, I asked about my swim shorts and was told that they had been found, they would be laundered and dried before being returned to me. I said that it was fine, I could just take them and they would dry on the balcony, to which Ethan enthusiastically replied, ”Sir, this is the Sheraton!”. It is so nice to hear such words from staff and to know that you're in the hands of people that care and take pride in their work.

Tried to claim and fine us saying that one of my colleague smoked in the room but actually he is just a regular smoker who smoked outside and return to his room with smell attached to his clothing. The policy should state non smoker room if they want to be specific.

This hotel is perfect - pretty much. Right on the beachfront, spacious room, large bathroom, outdoor pool, gym/workout room, bar/restaurant, super helpful staff. Could not have asked for more. It’s location is perfect for other bars, coffee shops and restaurants too. Bit of a spin from the airport (approx 40/45 mins) and about 20/30 mins drive for VinWonders. Handy little convenience and souvenir stores in the area too. I’ll definitely be back to Nha Trang and Star City will be top of my list for accommodation.

This hotel is highly recommended, even for discerning international guests. We felt very comfortable throughout and would have liked to have stayed longer. Very friendly and well-trained staff, exceptionally good cuisine and a very nice, clean and well-kept area. The sea view villas are top quality and very well equipped. We had a problem extending our booking and the very friendly General Manager took care of it personally and solved the problem quickly, easily and to our complete satisfaction. Thanks a lot for this! There really isn't anything to complain about here at the Hotel Amiana, which is why we give it 5 stars, which we rarely award otherwise! A great highlight of our Vietnam trip! A big thank you to the entire staff, you guys are great! ;)

Everything was good. Location, swimming pool, breakfast. Except 2 things. First. You can check in not earlier than 2 pm. We came there at 7 am, because we had a night plane. We wanted to have a rest, but reception workers told, that it's impossible to check in earlier than 2 pm.... Second. Air conditioning in the room worked unstable. I tried to call the reception workers, but the line was busy all the time. So, I went there by myself, the worker came after 10 minutes. But he didn't fix anything. He just gave me advice to take out and put in back electric card. Seems like they need to fix some electrical problems, but they don't want or think that it's not a big problem. And the third thing. A lot of Chinese people. And they are very noisy and loud. In the reception hall, in the hotel's restaurant, in the elevator. I felt myself look like in the street market. Totally impolite behaviour. Will I stay here next time? Probably not. Too noisy!! And fix air conditioning system, please. 25-th floor. So, another people will enjoy staying at your hotel more. Thanks

This is an extraordinary hotel. The services, including in the restaurants, are top level, while the rooms are beautiful. The location is also very good, just across the street from the beach. Great views from our room balcony. There are only a few glitches. The breakfast is overburderdened; simply too many people at breakfast at once. One idea for the management would be to introduce a small charge for breakfast, which would quickly cut the number of guests breakfasting in the hotel. The other issue is the elevators. Due to breakfast assault and departures, the wait for an elevator may be quite long in the morning.

We visited Nha Trang in April ‘23, and thanks to our travel agent, he had booked us at the Melia Vinpearl Empire for 2 nights. It was the best hospitality we have experienced in a very long time. Having been a part of the industry for over a decade ourselves, it just felt amazingly refreshing and soulful to be treated so wonderfully. The white themed lobby and rooms reminiscent of a medieval yet modern Spanish era, the super clean and comfortable rooms. The brilliant view of the South China Sea from the balcony and the great food all nothing short of surreal. Special mentions to the staff at the hotel, specially Miss Iris, their Guest Experience Manager for being extremely warm, courteous and helpful and taking extra care by going out of her way to make sure we had the best time ever and also making sure my wife was well taken care of as she was unwell. Food choices being a little restrictive, Iris and the team of Chefs decided to do a special seafood preparation for us which I think was a very good gesture. They also got us free tickets to the Vinwonder land.. FOR ALL 5 OF US. it was an amazing experience. All in all, a great place to stay. If you’re in Nha Trang, you need to be at Melia. Thanks to the team for making our stay an experience to remember for a lifetime

One of the best hotel experiences we ever had. We stayed 6 nights. The hotel is just 5 mins walk to the beach and has an amazing (small) pool with ocean view at the rooftop. Not many sunbeds so try to get there early. We had a room with sea view and a huge, super comfortable bed (2 single beds together). Sparkling clean modern room and the breakfast was great as well. As we are vegetarian the hotel staff went above and beyond to accommodate our wishes, preparing something vegetarian every day just for us. We will never forget how friendly, professional and genuine the people at DTX were. From the general manager Mr. Nguyen Trong who made sure to greet every guest personally in the morning and teach us some words in Vietnamese, to Mr. Nguyen Anh Quy, the F&B Manager, who is a vegan and was so kind to organise a vegetarian breakfast for us, gave us restaurant recommendations and took amazing care of us. Another wonderful person was the lovely lady at the reception, who literally went to the train station to help us with train tickets and we cannot forget the trainee doorman from Hanoi who was always super nice and friendly greeting us every day with a smile. We never experienced hospitality like that and we travel 2 to 3 months a year all over the world. We felt like we were at home and will definitely come back when in Viet Nam again. We usually do a lot of research online before booking long stays and this is definitely the best you can find in the area. If possible we would give 6 stars!!! Thank you for everything. Helio and Anna