DoubleTree by Hilton Jakarta Kemayoran

DoubleTree by Hilton Jakarta Kemayoran Reviews

DoubleTree by Hilton Jakarta Kemayoran

Jl. Griya Utama Blok B No, Jakarta, Tanjung Priok, North Jakarta, Jakarta, Special Capital Region of Jakarta, 14350, IndonesiaView Hotel Details
DoubleTree by Hilton Jakarta Kemayoran
DoubleTree by Hilton Jakarta KemayoranDoubleTree by Hilton Jakarta KemayoranDoubleTree by Hilton Jakarta Kemayoran
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DoubleTree by Hilton Jakarta Kemayoran Guest Reviews

4.5/5
Great
206 review
Verified reviews
Location4.5
Amenities4.4
Service4.5
Cleanliness4.6
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All reviews(206)
Positive reviews(201)
Reviews with photos/video(44)
Friendly owner(31)
Delicious breakfast(21)
Convenient location(19)
Classy environment(13)
Perfect for business trips(8)
Near shopping area(8)
Large rooms(6)
Average sound insulation(6)
Negative reviews(5)
Anonymous User
Twin Room
Stayed in Nov 2024
Travel with friends
1 review
4.5/5
Great
Posted on Dec 13, 2024
Tooks 15 minutes to waited for checked in as there is only 1 staff in reception counter, overall is good
flyerlover
King Room
Stayed in Nov 2024
Business travellers
20 review
5.0/5
Outstanding
Posted on Dec 12, 2024
Very excellent stay here at doubletree Kemayoran Breakfast was fantastic too
HEAN CHEE
King Room
Stayed in Jul 2024
Business travellers
9 review
5.0/5
Outstanding
Posted on Sep 10, 2024
Very nice hotel. Food awesome especially the mushroom soup and fried rice with satay. Near to beach and slightly away from busy big city. Nice bintang beer as well.
Response from Property: Thank you for taking the time to share the highlights of your stay.All of us at DoubleTree by Hilton Jakarta Kemayoran are pleased to know that we exceeded your expectations with regard to our food and beverage selections and have created some memorable moments during your visit. Our team is really passionate about creating unforgettable experiences and appreciate your kind words.It was lovely having you with us, and we are looking forward to seeing you again in the near future.
Tan
Twin Room
Stayed in Apr 2024
Family
7 review
5.0/5
Outstanding
Posted on May 3, 2024
We requested for connecting rooms for aged parents. They graciously upgraded one of our rooms so that they can be connected. ray from front desk was very helpful. Overall the service has been outstanding from front desk to breakfast to housekeeping and concierge. Will definitely return to this hotel for future trips.
André
King Room
Stayed in Sep 2024
Business travellers
39 review
5.0/5
Outstanding
Posted on Nov 18, 2024
Great location. Service was excellent. Thanks a lot to the very nice people, that made the stay a real pleasure.
Anonymous User
Deluxe King Suite
Stayed in Apr 2024
Business travellers
9 review
5.0/5
Outstanding
Posted on Jul 29, 2024
Good service good hotel good view clean hotel This hotel is good
Hairol
Twin Room
Stayed in Aug 2024
Solo travellers
7 review
3.7/5
Posted on Sep 24, 2024
Nice hotel in Jakarta Utara area. The hotel is near Jakarta Expo but still need a ride to go there as you can't really cross the main road. Room size was good. Breakfast was nice. Lots of restaurant nearby. Email communication with the staff prior check in was great.
Helmy
King Room
Stayed in Mar 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 1, 2024
Everything is Great!!!!! Wowww….⭐️⭐️⭐️⭐️⭐️deket pula ke Sentosa seafood
Jiemin
Twin Room
Stayed in Sep 2024
Business travellers
7 review
4.2/5
Very Good
Posted on Oct 17, 2024
hotel is undergoing renovation now but the food is good. can consider for next trip.
Chun Kiat Na
King Room
Stayed in Jul 2024
Business travellers
46 review
4.7/5
Amazing
Posted on Aug 16, 2024
This is my first stay in this hotel. The room is clean and well maintained. The breakfast spread was really good. I will stay here again next time.
Hnh Blat
King Room
Stayed in Jul 2024
Couples
4 review
5.0/5
Outstanding
Posted on Oct 24, 2024
Will 100% be back here! Hotel staff were so amazing and friendly! Location is a bit out of central Jakarta but I love it!
NELOO
Deluxe King Room
Stayed in Jul 2024
Travel with friends
10 review
5.0/5
Outstanding
Posted on Aug 30, 2024
Amazing experience although its far from city, the accommodation and service is superb
Zack Lew
Deluxe King Room
Stayed in May 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on Jun 29, 2024
Fantastic hospitality from DoubleTree Kemayoran! Love every bit of the hotel ! Notably Nazwa from the hotel dining, great professional, awesome personality, definitely will go back!
Xiaoqi
King Room
Stayed in May 2024
Business travellers
4 review
2.2/5
Posted on Jun 18, 2024
Very bad experience to live in this hotel. Very disappoint on their service and soundproofing. - Soundproofing: Very bad! Didn't seperate business people vs group and put all in same floor. I can hear the converation from next door and group people making noise till 2-3am every night, even I already complaint but still doesn't work. - Equipment: No hot water while taking shower. Try several times still no work. - Service: Very bad. Receiption attitude very bad when I compaint about no hot water. She insist not the problem from their hotel. ?? No hot water because of me!!
Response from Property: Thank you very much for your feedback, and we sincerely apologize for the unpleasant experience during your stay. We take your comments about soundproofing issues, hot water failure, and service attitude very seriously, and we will investigate the matter immediately. We deeply regret that we were unable to resolve your concerns promptly. Please rest assured that DoubleTree by Hilton Jakarta Kemayoran is committed to providing high-quality service, and we will enhance facility inspections and provide further training to our staff to ensure such situations do not happen again. We hope you will give us another opportunity to provide a more satisfying experience in the future.
Govindan
King Room
Stayed in May 2024
Business travellers
13 review
5.0/5
Outstanding
Posted on Jun 17, 2024
Clean rooms, fantastic breakfast,kind and friendly staff.This is my second stay. Will come back again.