Holiday Inn Express Jakarta Pluit Citygate, an IHG Hotel Reviews
Holiday Inn Express Jakarta Pluit Citygate, an IHG Hotel
Emporium Pluit Mall 10th Floor, Jl. Pluit Selatan Raya, RT.23/RW.8, North Jakarta, IndonesiaView Hotel Details
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Holiday Inn Express Jakarta Pluit Citygate, an IHG Hotel Guest Reviews
4.1/5
Very Good
604 review
Verified reviewsLocation4.3
Amenities4.0
Service4.2
Cleanliness4.1
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All Reviews(604)
Positive reviews(566)
Reviews with photos/video(115)
Convenient for shopping(40)
Easy to get around(35)
Great value for money(29)
Many dining options(20)
Perfect for business trips(18)
Close to airport(14)
Strange smell in room(13)
Stayed multiple times(7)
Negative reviews(38)
Celeste
Standard Queen Room High Floor
Stayed in Apr 2024
Business travellers
3 review
Very Good
Posted on May 3, 2024
Location is good linked to a shopping mall. Their breakfast variety is limited but have few coffee machines that’s good.
Response from Property: Dear Celeste,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Holiday Inn Express Jakarta Pluit Citygate
Gunadi
Standard Queen Room
Stayed in Apr 2024
Solo travellers
2 review
Posted on Apr 15, 2024
Could smell the damp air upon entering the room. Thus the pillows are affected, so had to lay a towel upon it so block the some odour. Some of the towels have stains on them as well as the bed linen already started turning yellowish as shown in the pictures below.
Response from Property: Dear Gunadi,Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely,Holiday Inn Jakarta Pluit Citygate
Woaixingqiwu
Standard Queen Room
Stayed in Mar 2024
Business travellers
83 review
Very Good
Posted on Mar 15, 2024
It is Ramadan but the hotel is very busy and full of visitors. The foyer outside lobby is very useful and the reception service are very good. The lady for breakfast is very friendly and always smiling. Guava juice is nice but better still if less sugar. If i can make some corrections, the correct chinese word for exptesso "one shot" is 一份 or "double shot" 两份, not what written on last photo, Hope you like my observation and kind reminder 😏
Response from Property: Dear Woaixingqiwu,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Holiday Inn Express Jakarta Pluit Citygate
Kelven79
Queen Accessible Room
Stayed in Mar 2024
Business travellers
5 review
Amazing
Posted on Mar 13, 2024
Overall is nice
Response from Property: Dear Kelven79,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Holiday Inn Express Jakarta Pluit Citygate
N & N
Standard Queen Room
Stayed in Mar 2024
Solo travellers
18 review
Outstanding
Posted on Mar 6, 2024
Nice hotel so far
Response from Property: Dear N & N,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Holiday Inn Express Jakarta Pluit Citygate
Guest User
Standard Queen Room
Stayed in Mar 2024
Business travellers
1 review
Posted on May 26, 2024
Quarterly Biz trip & my choice of hotel to stay due to the location which is quite near to the airport. Conveniently with mall just a few steps over.
Response from Property: Dear Valued Guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Holiday Inn Express Jakarta Pluit Citygate
Keith
Standard Twin Room
Stayed in Sep 2023
Business travellers
46 review
Posted on Sep 15, 2023
Good location and friendly staff.. slightly old. And gym Equiptment not maintained. Can be better
Zafarullah Mufti
Standard Queen Room
Stayed in Feb 2024
Friends
11 review
Very Good
Posted on Mar 6, 2024
Well, it was a nice stay. All the staff was very nice, kind, cooperative, polite and professional. The food was good and delicious. Location is also very ideal in all respects.
Response from Property: Dear Zafarullah Mufti, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Holiday Inn Express Jakarta Pluit Citygate
Anonymous User
Standard Queen Room
Stayed in Sep 2023
Solo travellers
3 review
Amazing
Posted on Sep 14, 2023
Its above shopping mall, breakfast spread was amazing! Will book again if i stay in jakarta
Guest User
Queen Accessible Room
Stayed in Feb 2024
Family
24 review
Very Good
Posted on Feb 5, 2024
Room was ok, toilet was ok, comfortable of the mattress and pillow is ok, Aircon is ok. Mall just downstairs was ok. Breakfast variety should be more. Please have iron and iron board service up to the room instead of asking the customer to go down 2nd level. No kiblat direction.
Response from Property: Dear Valued Guest, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Holiday Inn Jakarta Pluit Citygate
Sarah
Standard Twin Room
Stayed in Jan 2024
Friends
1 review
Outstanding
Posted on Jan 12, 2024
It is great to find such a hotel with good location with a very reasonable price. I find it clean and very pleasant. Staffs are friendly and flexible.
Response from Property: Dear Sarah, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Holiday Inn Express Jakarta Pluit Citygate
Gastron Mr. Oh
Queen Accessible Room
Stayed in May 2024
Business travellers
6 review
Outstanding
Posted on May 25, 2024
Good location
Good Room
Good staff
Good foods
Good beds....
Response from Property: Dear Gastron Mr. Oh,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Holiday Inn Express Jakarta Pluit Citygate
Lau Xin Yuan
Queen Accessible Room
Stayed in Dec 2023
Business travellers
4 review
Outstanding
Posted on Dec 22, 2023
Used the meeting room to host my team for business planning and discussion and it was very conducive. Service was good and snacks are provided. Highly recommend to business travellers who are looking for a place to stay not too far from the airport.
Response from Property: Dear Lan Xin Yuan, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Holiday Inn Express Jakarta Pluit Citygate
Lucky S.
Corner Standard Queen Room
Stayed in Dec 2023
Solo travellers
12 review
Posted on Dec 26, 2023
Musty smelling pillow and found small baby cockroach in the carpet. Great location as it is directly connected to the Emporium Mall Pluit.
Response from Property: Dear Lucky S,Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely, Holiday Inn Jakarta Pluit Citygate
Anonymous User
Standard Twin Room
Stayed in Jun 2023
Friends
4 review
Outstanding
Posted on Jun 19, 2023
Hotel room is clean and located right above the shopping mall. Easy to find food around the hotel.
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