SureStay Hotel by Best Western Orange

The hotel was nice, and the afternoon check in employee was great! She was able to accommodate me to a first floor room. My knees are bad, and they did not have an elevator at this location. The only problem I encountered was the tub would not drain. I advised the front desk upon check out, I would stay there again.

Absolutely the best customer service anybody can ask for especially when you’re going through a storm or hurricane or tornado there’s pet friendly and people friendly. The manager and entire staff was amazing. They made us feel at home. And it’s close to some of the best restaurants in say good eats!

The room was clean and nice and the staff was very friendly and helpful. Russel and Veronica were excellent hosts. Veronica was also a pleasant person with great character and showed compassion for others in her conversation and demeanor. Russell was also very helpful making my stay pleasing. I will definitely choose Sure Stay by BW in Orange, TX.

10/10 definitely recommend. We were in town with our family on business. I originally has a room booked near by we got checked in had BLOOD on the sheets and BUGS. After a major freak out at 930 pm we got our money back and checked out. We had no idea where we going to stay but. We knew we had to find a new place ASAP. We pulled out and noticed this Hotel. We pulled up to the front door told the lady at the desk our situation. She was the BEST! She checked available opened the rooms so we could look and see that they were clean let us check the sheets. We added on an additional nights stay after our first night. The maintenance man was great as well he called our room and gave my kiddos so Oreos lol. If we end up in the area again I have no doubt I'll be booking here again.

I travel for a living and I guarantee you're not going to find something this nice with this level of staff dedication for even close to the price they charge. Usually when you pay less you get a lot less. This is one of the rare finds that is exactly opposite. You get about three times the amount in return for what you pay.

You can tell the staff is dedicated by how clean the facility is. Alongside that, great hospitality from the staff made this a great stay for myself and my family. Bonus for the in door pool and working hot tub!