1-1-20 Oyodonaka, Kita Ward, Osaka City, Osaka Prefecture, 531-0076, JapanView hotel details
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Guest Reviews of The Westin Osaka
9.3/10
Great
542 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.2
Amenities9.0
Service9.3
Cleanliness9.5
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All reviews(542)
Positive reviews(527)
Reviews with photos/video(100)
Large rooms(75)
Offers pick-up/drop-offs(36)
Convenient for shopping(27)
Near shopping area(24)
Clean pool(13)
Great swimming pool(13)
Perfect for kids(10)
Loved the night views(8)
Negative reviews(15)
Guest User
Luxury Guest Room, 2 Double, High Floor Non-Smoking
Stayed in Jan 2026
Family
4 review
9.0/10
Great
Posted on Feb 9, 2026
After comparing several hotels for this trip to Japan, I ultimately chose The Westin, and overall, I'm very satisfied with my stay. The twin room I booked had spacious beds, and there are multiple shopping malls conveniently located near the hotel, making dining and shopping very accessible. Highly recommended!
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Anonymous User
Room, 1 King Bed, Non Smoking
Stayed in Jan 2026
Family
21 review
9.0/10
Great
Posted on Feb 8, 2026
After a long search, I finally settled on The Westin, an established hotel that was renovated last year. Location: It's a 6-7 minute walk from Osaka Station, which is both convenient and peaceful, tucked away from the hustle and bustle. Cleanliness: There's really nothing to complain about when it comes to cleanliness in Japanese hotels. Facilities: The room was spacious enough, which was my favorite part. However, despite the renovation, the showerhead, shower stall size, and sink still left something to be desired; you could definitely feel its age. Service: This is a classic five-star hotel. They even delivered an English newspaper to my door in the morning. The room was cleaned impeccably every day, meeting Westin's standards. However, the concierge staff at the entrance had inconsistent attitudes – I encountered some who were quite grumpy, and others who were incredibly enthusiastic.
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fresh beauty
Room, 2 Double Beds, Non Smoking
Stayed in Jan 2026
Family
64 review
9.0/10
Great
Posted on Feb 7, 2026
The room was spacious and the hygiene was good. The hotel isn't very large but it's well-designed and chic. The shuttle bus service ends a bit early, but otherwise, everything else was pretty good. The hotel is a little bit of a walk from Osaka Station, but it's a pleasant stroll after dinner.
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Niubibao
Room, 1 King Bed, Non Smoking
Stayed in Dec 2025
Family
17 review
10/10
Outstanding
Posted on Jan 18, 2026
I was extremely satisfied with my stay this time; it's honestly one of the most comfortable hotels I've stayed in recently.
The location is excellent: The hotel is in the city center with incredibly convenient transportation. It's just a 5-minute walk to the subway station, making it easy to get to all the major attractions and shopping areas. Even though it's in a bustling area, the soundproofing in the rooms is excellent, so it was very quiet at night.
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Guest User
Room, 2 Double Beds, Non Smoking
Stayed in Nov 2025
Travelling with friends
28 review
9.2/10
Great
Posted on Dec 19, 2025
Although there were some hair issues in the first room, the hotel staff responded promptly. The overall environment and service were great. The room was exceptionally spacious, with plenty of room for luggage. While the facilities were a bit old, the service attitude was very good.
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Wangzimami~
Room, 2 Double Beds, Non Smoking
Stayed in Dec 2025
Travelling with friends
2 review
10/10
Outstanding
Posted on Jan 22, 2026
The main selling point is the spacious room – plenty of space for luggage!
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Wapioudayanzhitui
Stayed in Sep 2025
Travelling with friends
6 review
8.0/10
Very good
Posted on Dec 29, 2025
The location is quite out of the way, and the facilities are a bit old. However, the hotel's shuttle bus is very convenient. There's an underground food street nearby, but it's not very popular.
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Guest User
Stayed in Sep 2025
Business traveller
19 review
10/10
Outstanding
Posted on Nov 17, 2025
The environment is excellent, and the service is great – very attentive! This hotel is perfect for travelers, and it's super clean. Overall, I'm very satisfied with my stay here, it was wonderful!
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Guest User
Stayed in Aug 2025
Family
12 review
10/10
Outstanding
Posted on Oct 1, 2025
A very friendly hotel. It's conveniently located near the train station, making it easy to get around. The breakfast was exquisite, and the service was incredibly attentive and thorough. I would definitely consider staying here again next time I visit Osaka.
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Huangchongdaai
Luxury Guest Room, 1 King, High Floor Non-Smoking
Stayed in Aug 2025
Other
35 review
10/10
Outstanding
Posted on Sep 27, 2025
The hotel floor was very quiet, and the city lights outside the window at dusk were beautiful. The breakfast restaurant is next to a small garden on the first floor, and the garden is worth exploring. Breakfast and the front desk staff were very polite.
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Guest User
Stayed in Jul 2025
Family
4 review
10/10
Outstanding
Posted on Sep 2, 2025
Fantastic location in the Umeda shopping district, making it incredibly convenient. There's also a convenience store right across the street. I'd definitely choose to stay here again. Thanks!
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Guest User
Stayed in Jul 2025
Family
32 review
10/10
Outstanding
Posted on Aug 30, 2025
This hotel is incredibly convenient! There's a convenience store right across the street. Plus, the hotel provides a shuttle bus service to the Umeda shopping district. It's such a lifesaver to have a bus pick you up and take you back to the hotel when you're exhausted from all the walking and shopping. The rooms are also very spacious. And if you have any special pillow requests, you can arrange them in advance – super thoughtful!
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Chongchonggou
Stayed in Jul 2025
Family
25 review
10/10
Outstanding
Posted on Aug 28, 2025
A hotel that never disappoints. It truly lives up to its 5-star standards, with every detail considered – even the mineral water bottles are aluminum. The rooms are well-appointed and even include an air purifier. The night views of Osaka are absolutely stunning.
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6/8
Guest User
Stayed in Jul 2025
Solo traveller
1 review
10/10
Outstanding
Posted on Sep 1, 2025
Hotel staff is very attentive to provide the best service to their guest. Will definitely book again next time I'm in Osaka. Only request is for the shuttle bus service to be extended to 8pm instead.
Guest User
Stayed in Jul 2025
Family
4 review
10/10
Outstanding
Posted on Sep 17, 2025
The hotel offers a free shuttle bus, which is super convenient! The location is also great; it's not too far to walk to the Umeda shopping district and JR station. Plus, there's a 7-Eleven right across the street, which is a huge bonus.