2 Chome-6-10 Nishishinsaibashi, Chuo, Chuo Ward, Osaka City, Osaka Prefecture, 542-0086, JapanView Hotel Details
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Guest Reviews of Joytel Hotel Namba Dotonbori
9.1/10
Great
222 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.3
Amenities8.6
Service9.3
Cleanliness9.2
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All reviews(222)
Positive reviews(215)
Reviews with photos/video(53)
Awesome amenities(27)
Small room size(25)
Quiet & comfortable(9)
Convenient for shopping(9)
Delicious breakfast(7)
Located in the city centre(7)
Tasty coffee(6)
Friendly front desk staff(5)
Negative reviews(7)
dawnohh
Riverside Twin Room
Stayed in Nov 2024
Family
1 review
7.5/10
Posted on Dec 7, 2024
my sheets were dirty but they changed it immediately upon request. the room is very small and i barely had space to open up my luggage. breakfast spread was limited, which is slightly disappointing. however, the biggest plus point is that the location is good - just a short walk from the main shopping street with lots of good food in the vicinity.
Response from Property: Thank you for choosing the Joytel Hotel Namba Dotonbori and for your review. We apologize for the uncleanliness of your room, and we will endeavor to improve our housekeeping services in the future. We hope you will visit us again.Best regards, Joytel Hotel Namba Dotonbori
Guest User
Cityview Twin Room
Stayed in Mar 2025
Travel with friends
1 review
10.0/10
Outstanding
Posted on May 7, 2025
Amazing , Cozy Hotel good for Solo Travelers and Couples . Location is everything with this spot . In the heart of downtown Dotonbori you are less then a 5 min walk from most of the famous attractions Osaka has to offer
Response from Property: Thank you very much for your wonderful review and for choosing to stay at our hotel during your time in Osaka. It truly means a lot to us that you took the time to share such kind and thoughtful feedback.We are absolutely delighted to hear that you found our hotel amazing and cozy—it brings us great joy to know that we were able to provide a comfortable and welcoming space for you. Whether you're traveling alone or as a couple, we strive to create a relaxing environment where all our guests can feel at ease, and we’re so glad to know that you felt that way during your stay.Our location is something we are especially proud of, and we’re thrilled to hear that it added so much value to your trip. Being right in the heart of Dotonbori, we are just minutes away from some of the most iconic spots in Osaka—whether it’s the vibrant street food, shopping arcades, or the famous Glico sign, we love helping our guests make the most of this lively neighborhood.Your kind words are a great encouragement to our entire team, and we will continue doing our best to provide a memorable experience for every guest who walks through our doors. We sincerely hope you created some unforgettable memories while exploring the city.Should you visit Osaka again in the future, we would be honored to welcome you back. Please don’t hesitate to reach out to us anytime—we’d love to help you plan your next stay and make it even more special.Warmest regards,Joytel Hotel Namba Dotonbori
Guest User
Standard Twin Room
Stayed in Jan 2025
Travel with friends
11 review
10.0/10
Outstanding
Posted on Feb 13, 2025
Very clean, breakfast buffet was nice on the check out day, and the location is prime, very happy with my stay here.
Response from Property: Thank you very much for staying at JOYTELHPTEL nambadotonbori. We are very glad that you liked our breakfast buffet. We will continue to work hard to improve our service and hope you will stay with us again.JOYTELHOTEL nambadotonbori
ZX 谢
Standard Twin Room
Stayed in Aug 2024
Business travellers
14 review
8.5/10
Very Good
Posted on Oct 1, 2024
Good location but room is too small
Response from Property: Thank you for visiting our hotel and for taking the time to provide us with your valuable feedback. We are very pleased to hear that you were satisfied with our convenient location. However, we sincerely apologize for not meeting your expectations regarding the size of your room. Although our hotel is designed as a compact urban hotel, we will continue to work on improving the layout and storage space so that our guests can spend their stay as comfortably as possible. We will continue to strive for better service and look forward to serving you again in the future.
Guest User
Riverside Twin Room
Stayed in Apr 2024
Family
9 review
10.0/10
Outstanding
Posted on May 9, 2024
Very convenient location, easy walk to the shops and restaurants the rooms are small but very clean with all the necessary amenities. Staff was very helpful. Overall it was a very pleasant stay.
Response from Property: Thank you very much for choosing Joytel Hotel Namba Dotonbori.We are very grateful for your satisfaction.We will continue to do our best to make the hotel more comfortable for you.We look forward to serving you again.
Soo Chuan
Riverview Twin Room
Stayed in Feb 2024
Couples
8 review
2.0/10
Posted on Mar 26, 2024
The bed is wet with urine. Since it was late, the wet portion was covered with clothes and went to bed with the wet urine. I reported the next moring and hotel refused to admit liablility since I did not report this after checking in. Fellow travellers, please check the bed under the sheets upon checking in. Previous guests may have wet the bed and tidy this up properly. Cleaners may not make up the bed if it appears untouch. BEWARE OF THIS HOTEL..
Response from Property: Thank you for always using Joytel Hotel Namba Dotonbori.I'm sorry for causing you trouble.Thank you for your valuable feedback. All staff members will continue to make improvements to prevent this from happening again in the future. If you experience any inconvenience during your stay, please feel free to let our staff know! We sincerely appreciate your valuable feedback.Joytel Hotel Namba Dotonbori
Guest User
Riverview Twin Room
Stayed in Feb 2024
Solo travellers
1 review
10.0/10
Outstanding
Posted on Mar 24, 2024
Hotel looks very new, clean and fuss free. It is compact but not too small. Toilet even has a bathtub, toilet bowl seats are warmed which is amazing. Bed has good firmness, had a really good night sleep.
The location is awesome, near to Dotonbori yet quiet at night for sleep.
Highly recommend!
Response from Property: Thank you for choosing Joytel Hotel Namba Dotonbori. We are delighted to hear that you enjoyed your stay at our hotel.We are very honored to receive your kind words of praise. We are very happy to hear that you enjoyed your stay at our hotel and we will make every effort to improve our services.We sincerely look forward to welcoming you again. Thank you very much.Joytel Hotel Namba Dotonbori
Hanafi ambun
Cityview Twin Room
Stayed in Dec 2024
Travel with friends
7 review
10.0/10
Outstanding
Posted on Jan 30, 2025
The hotel is clean and comfortable and the service is very good
Response from Property: Thank you very much for choosing our hotel from among the many options available.We also sincerely appreciate the time you took to share such warm and kind words about your stay.We are truly honored to receive your generous compliments, describing our hotel as “clean and comfortable” and our “service as very good.”Providing a safe, comfortable, and welcoming environment for our guests is our highest priority,and knowing that we were able to meet your expectations fills us with immense joy.We are delighted to hear that your stay was a pleasant one, and at the same time,we remain committed to continuously improving our services to provide an even more satisfying experience in the future.It would be our greatest pleasure to welcome you again, and all of our staff sincerely look forward to your next visit.We truly appreciate your continued support and patronage.Sincerely,Hotel Manager : Sapkota BimalJoytel Hotel Namba Dotonbori
William “Lambjr” Pang
Standard Twin Room
Stayed in Oct 2024
Couples
1 review
10.0/10
Outstanding
Posted on Nov 14, 2024
So near to Dotonbori. Good location with Lawson at the opposite of the hotel.👍🏻
Response from Property: Thank you for your kind review.We are very pleased that you enjoyed our convenient location near Dotonbori. We are always striving to make your stay with us as comfortable and enjoyable as possible.We hope you will visit our hotel again when you come to Osaka!Best regards,Joytel Hotel Namba Dotonbori
RAminudin
Standard Twin Room
Stayed in Jul 2024
Travel with friends
5 review
10.0/10
Outstanding
Posted on Nov 27, 2024
The hotel is edgy and modern. Love the interior, the cool breakfast option, the location, and the main star is the ability to check the availability of the laundry machine from your tv. That’s a genius move
Response from Property: Dear Guest,Thank you so much for sharing your wonderful feedback! We're thrilled to hear that you enjoyed our hotel’s modern and edgy design, as well as our unique breakfast options. We're especially glad you appreciated the innovative feature of checking the laundry machine availability directly from the TV — we love hearing that our guests find it helpful!Your kind words truly motivate us to continue providing memorable experiences for all of our guests. We hope to welcome you back soon for another fantastic stay.Best regards, Joytel Hotel Namba Dotonbori
Juuns
Standard Twin Room
Stayed in May 2024
Couples
3 review
9.0/10
Great
Posted on Jun 21, 2024
good service good place !!
Dotonbori is right in front of it, so it's very good to enjoy the area around Dotonbori
Response from Property: Thank you very much for your business. Thank you again for your kind words.We are very happy to hear that you were satisfied with our service. We are also delighted to hear that you enjoyed the Dotonbori area. We are honored that the location of our facility was able to help you enjoy your trip.We look forward to welcoming you again. We look forward to serving you in the future.Joytel Hotel Namba Dotonbori
Guest User
Standard Twin Room
Stayed in Feb 2024
Travel with friends
2 review
10.0/10
Outstanding
Posted on Apr 6, 2024
Will definitely stay again… what a gem
Response from Property: Thank you very much for your valuable feedback. We are very happy to hear that you would definitely stay again. Your satisfaction is our greatest pleasure. We look forward to welcoming you again next time and providing you with an even more wonderful stay. Thank you very much for your kind attention.
leogen
Standard Twin Room
Stayed in Jun 2024
Travel with friends
4 review
10.0/10
Outstanding
Posted on Jul 24, 2024
great place! so love the unli coffee :-)
its so near Namba station Exit 24
Response from Property: Thank you for choosing Joytel Hotel Namba Dotonbori.Thank you for your satisfaction with our hotel.We look forward to serving you again.
Tony
Standard Twin Room
Stayed in Mar 2024
Couples
10 review
9.5/10
Amazing
Posted on Apr 13, 2024
Hotel location is very good and easy to find. It is very close to the busy center and train / railway station. The room is a bit small. Morning breakfast place is also small.
Response from Property: Thank you very much for choosing our hotel among many other hotels. Our hotel is well received by our guests for both sightseeing and business, as it is conveniently located and serves as a base for travelers. We are sincerely glad that you had a pleasant stay at our hotel. Our staff will continue to make every effort to ensure that our guests have a pleasant stay. We look forward to serving you again when you visit Osaka. Joytel Hotel Namba Dotonbori
Anonymous User
Standard Twin Room
Stayed in Feb 2024
Couples
2 review
8.0/10
Very Good
Posted on Apr 2, 2024
great location. The hotel supports self check in which quote facilitates late check ins . The facilities there are new and clean
Response from Property: Thank you very much for choosing Joytel Hotel Namba Dotonbori.We would also like to express our sincere gratitude for your valuable feedback.We are very honored to receive your compliments on our location and our services. We will take this as encouragement to further improve our services.We sincerely look forward to welcoming you again. Thank you very much.Joytel Hotel Namba Dotonbori