Villa-des-Prés

the hotel is great. Well located. but the attentive staff and conceirge make this hotel outstanding. intelligent and reliable customer service. Just friendly and helpful and reliable.! Rooms and housekeeping well designed and very attentive. the pool is a plus!

recently stayed at this lovely hotel and was truly impressed. The rooms have a real feel of luxury stylish, comfortable, and a pleasure to relax in. I also loved the attention to details such as the Dyson hairdryer and the mini bar design.The spa may be small, but it's spotless, peaceful, and a perfect little escape from the outside world. What really stood out to me was the staff. Every single person I interacted with was kind, attentive, and genuinely welcoming. Their warmth made my stay extra special. I would absolutely recommend this hotel to anyone looking for a relaxing and refined getaway.

From the moment we arrived, we knew we had chosen the right hotel. The staff are incredible. So friendly and helpful. Attentive to our every need and provided excellent recommendations. The hotel itself was perfectly located in the Latin quarter - surrounded by cafes and bakeries. Total French immersion. Our room was amazing as was the rest of the rest of the hotel. We didn’t visit the spa, but it looked awesome. We have found a new favorite place to stay in Paris and look forward to our next visit!

It’s astonishing how the staff at Villa des Prés, a so-called five-star hotel, can work together to deceive and mistreat guests while still maintaining this rating. When checking in, we clearly informed the concierge that we needed a warmer room, preferably set at 28°C, as we had been outside in 3°C Paris weather for quite a while. They assured us this would not be a problem. Yet upon arrival, we discovered that our AC was not working—there was no air coming out. We immediately contacted the concierge, and they told us to wait 20 minutes because the AC needed time to “warm up.” We waited—nothing changed. When we called housekeeping, they lied to our faces, insisting that the AC was working—just “not that obvious.” After suffering in the cold room, a staff member finally admitted that the AC was not working. We asked for another room, and the front desk immediately lied again, claiming there were no available rooms—even though their own website showed that suites were still available. When confronted, they suddenly changed their story, saying we could switch rooms, but only if we paid extra. When we refused, they showed us a filthy, unacceptable room, saying it was the “only option”—a blatant attempt to pressure us into upgrading. At this point, it was obvious we were being deceived and manipulated. With no other choice—it was already 9 PM, and we were exhausted from a long flight—we had to accept their only “solution”: a small heater that dried out the air and made the room unbearably uncomfortable. The next morning, I woke up with a bloody nose and a painfully cracked throat. ⸻ Management’s Gaslighting & Racially Insensitive Attitude The worst part? When we tried to escalate the issue, the staff actively blocked us from speaking to management and refused to give us their names. They clearly hoped we would just give up and accept their mistreatment, all while insisting their actions were legitimate. After a long argument, we finally spoke with the manager, Camille, who gave us a completely contradictory and nonsensical explanation: • First, she claimed that French ACs do not provide heating, and only a heater can warm the room. (Yet multiple staff members had previously told us the AC was “warming up” and working fine! Also, when we later stayed at a four-star hotel, we found this to be an outright lie.) • Then, she presented room temperature monitoring data, claiming that the heater was effective. But when we pointed out that we were asking about AC, not a heater, she changed her story again, now claiming that the monitor only measures AC temperature and cannot detect the heater’s warmth—even though a staff member had already confirmed that the AC was not working. • When my mother—exhausted from a 7-hour flight and freezing Paris weather—tried to explain our frustration and simply asked for a working AC, Camille accused her of “making a scene.” Not once did she acknowledge that we were only upset because her staff had repeatedly lied