Dusseldorf Hotels with Parking

We stayed at this hotel for two nights, and unfortunately, our experience was quite disappointing. On the first day, the air conditioner in our room was not working. We reported the issue to the reception in the evening, but were told that there were no available rooms. What was more concerning than the problem itself was the indifferent attitude of the reception staff. They showed no empathy, did not apologize, and simply stated that housekeeping had not reported the issue, asking us what they could do. To ensure the issue would be addressed, I personally reminded them again and provided our room number. I’m glad I did, because it later became clear that no record of our complaint had been made. That evening, assuming the issue had been resolved, we returned to our room only to find that the air conditioner was still not working. When we reported it again, we received the same standard response: “There are no available rooms.” It felt repetitive and unhelpful, as if no real effort was being made to resolve the situation. Since it was already late and our last night, we had little choice. Fortunately, a staff member named Fadi from the bar came to assist us. He checked the electrical panel, reset the fuses, and managed to get the air conditioner working. I would like to sincerely thank him for his initiative and helpfulness. Unlike the reception staff, he also proactively suggested a room change if needed. Additionally, as we were leaving the hotel, we met Ms. Derya from the reception. We explained the situation to her, and she kindly apologized for what had happened. I would like to thank her as well for her understanding and professional attitude. In summary, this hotel leaves guests to handle issues on their own unless they happen to encounter a helpful staff member. The experience feels inconsistent and unreliable, which is not what one expects from a hotel stay.

Overall, my stay was pleasant, except for the experience I had with the dining area staff. I checked out early in the morning at around 4:45 AM and went to the dining area to get a coffee before leaving for the airport. The coffee machine had a ”Coffee To Go” option, and I could see cup lids available, but there were no paper cups. I waited for 2–3 minutes hoping a staff member would appear so I could ask for assistance, but no one was around. As I had a flight at 7:00 AM and was running short on time, I opened a door below to the coffee machine to see if I could find the cups. At that moment, a staff member arrived. I politely explained that I had been waiting and asked for a paper cup for takeaway coffee. Unfortunately, instead of assisting me, he raised his voice and told me that I should have waited for him and that I was not allowed to open the door without permission. I calmly explained that I had only been trying to find help because no staff members were present. However, he continued to insist that I should have waited and should not have looked for the cups myself. The interaction felt unnecessarily rude and unprofessional, and I was made to feel as though I had done something seriously wrong. It was a disappointing end to an otherwise good stay. Due to this experience, I would be reluctant to stay at a Holiday Inn again.

The hotel location is very close to the train station. Tis hotel also very convenient where it serounded by few restaurants as well as grocery stores. Definitely I will stay here again if I visit to dusseldorf.

A very modern and boutique style hotel, situated in a fantastic location where can walk easily to the old town and luxury shopping area in Dusseldorf. Room is cute, good space, super bright with great big windows. Lack of kettle, cups, waters. The so called self check in kiosk was such a joke. The machine couldnt work well, so all stsff had to help and manage one by one, making the queue was long. But staff were amazingly friendly!

location is A+. 2 minuite walk to the Heinrich underground station which takes you straight to the Messe. Hotel is nice. strange layout but its a medieval building so its part of the charm. Front desk leaves much to desire for a 5 star hotel. the room is ok. was given room 131. mattress was collapsed and definitely not commercial 5 star hotel standard.felt more of a foam cushion than a mattress with just 10 cm height of cushioning. i am 1.87 mtrs height and 110kgs. the mattress went concave when i lied down and my upper back muscles namely rhomboids and lats felt it badly in the morning. Advised the front desk who replied nothing can be done because all mattresses are like that. i don't insist or complain further if i am refused or rejected the first time i ask. on my checkout i advised front desk whose manager was present and i advised i was very happy with location but not with bed. i had no reply from her and she moved away stating in awe that no one had such an issue. on a positive note the breakfast operators who were very attentive and courteous at all times. for 950 euros for 3 nights i think they are very lacking in not being able to provide the basic hotel service of a good nights rest.

The service and ambiance were pretty good, but the facilities are showing their age! These past few days, Europe has been experiencing a heatwave, and the AC in my room was completely dead. With temperatures hitting 40 degrees, the room felt like a sauna... 😥😥😥 Even though the hotel staff did their best and brought in a fan, for a 4-star chain hotel, paying attention to heating and cooling systems should be a basic requirement, right? I'm really disappointed with my stay this time around!

This time the room was upgraded to the 10th floor. This floor was newly renovated. The room facilities were complete and comfortable. The traffic was very convenient. The surrounding business district, the restaurant is not too much, it takes 5 to 10 minutes to walk, mainly Western-style restaurants, but the taste is very good 👌 There is a supermarket at one stop for the train. Japanese sushi sashimi is also good

Location in 30 minutes walk from the center. There is no capsule coffee machine in the room, strange for this level of the hotel. The bathroom has no hair conditioner. In general the hotel is pulled on a good crack, but not more. I will not stop in it anymore, expensive for this level of service.

Very good, clean and convenient, will come again, recommended 👍

My stay at TRIBE Düsseldorf was excellent overall. The hotel has a modern and fresh style, and the public areas are very well-designed. While the room wasn't huge, it was well-planned, clean, and tidy, with a comfortable bed that ensured a good night's sleep. The hotel's location is very convenient; it's within walking distance to the train station and city center, and there are restaurants, supermarkets, and shops nearby, making it very practical. The staff were friendly and efficient during both check-in and check-out. Although the facilities aren't extensive, they are well-maintained and suitable for business travelers and short stays. All in all, it offers good value for money and is a recommendable design hotel. I would definitely consider staying here again on my next visit to Düsseldorf.