Dusseldorf Hotels with Parking

We stayed at this hotel for two nights, and unfortunately, our experience was quite disappointing. On the first day, the air conditioner in our room was not working. We reported the issue to the reception in the evening, but were told that there were no available rooms. What was more concerning than the problem itself was the indifferent attitude of the reception staff. They showed no empathy, did not apologize, and simply stated that housekeeping had not reported the issue, asking us what they could do. To ensure the issue would be addressed, I personally reminded them again and provided our room number. I’m glad I did, because it later became clear that no record of our complaint had been made. That evening, assuming the issue had been resolved, we returned to our room only to find that the air conditioner was still not working. When we reported it again, we received the same standard response: “There are no available rooms.” It felt repetitive and unhelpful, as if no real effort was being made to resolve the situation. Since it was already late and our last night, we had little choice. Fortunately, a staff member named Fadi from the bar came to assist us. He checked the electrical panel, reset the fuses, and managed to get the air conditioner working. I would like to sincerely thank him for his initiative and helpfulness. Unlike the reception staff, he also proactively suggested a room change if needed. Additionally, as we were leaving the hotel, we met Ms. Derya from the reception. We explained the situation to her, and she kindly apologized for what had happened. I would like to thank her as well for her understanding and professional attitude. In summary, this hotel leaves guests to handle issues on their own unless they happen to encounter a helpful staff member. The experience feels inconsistent and unreliable, which is not what one expects from a hotel stay.

Fuss free check-ins and can’t complain about the rooms - it was sufficient. They do offer earlier breakfast hours (4am onwards) but I did not take them so I don’t know how it is this might be helpful for those going for early flights! Location is near the airport but far from everything else tho it is a small city after all. Quite affordable option nonetheless and had a smooth check-in experience.

Out of all the hotels we stayed at during our 10-day trip in Europe, this one was the most comfortable, the cheapest, had the best restaurant, and the most polite staff. There's free parking near the hotel, as well as paid options, and the hotel clearly explained the pros and cons of both. After getting our room cards, the lovely lady at reception personally escorted us to the elevator, explaining how to use the card and select our floor. What truly adds value: a free ice machine, and for breakfast, they offer free hot drinks with complimentary paper cups to take away – I've never encountered this at any other hotel, even as a Ctrip V6 member. I highly recommend your hotel!

The hotel features a sleek, modern design with an excellent location near the station. While the rooms are compact, they are very clean and functional, making it a perfect choice for a short city break.

The hotel was okay overall. I checked in quite late at night, and there was no staff present for manual check-in, so I had to use the self-service machine. It was very slow, and the machine even had issues. The room was tidy and clean, but there was no bottled water, toothbrush, or toothpaste. The front desk was unstaffed, so the service was a bit lacking.

The hotel has a retro cultural heritage. There are many oil paintings. The corridor is very long. There are many rooms. Excellent location, there are many restaurants to go out, it is convenient to take a taxi Rich breakfast, more choices

The service was tip top from the check-in till the end. The service of Lucas and Hedric was attentive, meticulous and very helpful to my needs. I was exhausted and jet lag due to the trade show business plus it was my first time staying in the city centre. So rhe clean room and warm sincere treatment from the staff brightened me up. I appreciate the lovely loft room view of the city and also the great roof top bar. Thank u.

Location in 30 minutes walk from the center. There is no capsule coffee machine in the room, strange for this level of the hotel. The bathroom has no hair conditioner. In general the hotel is pulled on a good crack, but not more. I will not stop in it anymore, expensive for this level of service.

Good location for events.  Prices at the bar are excessive. For a aperol/little in a 0.2 l glass with a lot of ice 12€.  Personal at reception super friendly.

The room is small and clean, but the service attitude in Europe is relatively general, the price is a bit expensive for this hotel, but it can be understood during the exhibition.