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8.8/10
Very Good
GGuest UserSuper fine hotel. Situated centrally down to the beach. Breakfast was fine, ok selection.
Stort minus at man skal betale for at ligge på hotellets strandstole. Det burde være inkluderet, når det er hotellets egen stole!
GGuest UserPros - close to the park and close enough to go for food at night.
Breakfast was nice and not to busy if you go at 8am. Expect to queue otherwise
Cons - we did the roulette but they didn't even tell us which hotel we were in. We ended up just turning up to el paso and finding that we were meant to be staying there.
They also failed to send through our room number and then to top it off after giving details to reception for our pickup car the security refused entry because they hadn't been sent through.
Pool side loungers were really uncomfortable. Toilet paper was worse than the 2 star budget we stayed in next and some toiletries that were meant to be provided were empty.
I wouldn't class this as a 4star hotel and we didn't even visit in peak season so some of the above isn't something I would expect.
GGuest UserOn arrival the holiday centre was as photographed on the website, fresh, bright, airy and modernised. Apartments are spacious with 2 wide single beds pushed together in the main room which leads off on to an exceptionally generous size balcony. Plenty of room for kids to play, loungers and table and chairs etc. the bed in the hallway (pull down from wall) was comfy and great for my 9 year old son. The livingroom couches were also single beds and of good quality and wide enough, seem some very slim, thin ones before - these were very comfy although never slept in by us as my daughter had a cot.
Check in and out was seamless but be aware a deposit is taken (around £10 per night and given back at end of apartment is left satisfactory) so factor this in to your spends needed initially.
The thing that stood out for us as a family was the lovely man and his assistants who ran the kids club, entertainment, pool games and really engaged with the children despite his obviously long days. They are a credit to the hotel and I don’t think it would attract as many families if this small but important team weren’t on board - my son Jacob loved kids club and made some great friends for the week.
Now is still recommend this hotel with given some recommendations to change things. The hotel caters to very large, roudy crowds of preteens/teens on school holiday stays. They are chaotic and woke our toddler several times, running through corridors screaming, taking up lift where pushchairs and wheelchair users should have priority and teens/groups managed more carefully as they would be if from anywhere else. Called to reception to complain and inform but was pretty much brushed off as they’re excited. Just not great for the rest of us also wanting to enjoy our apartment, sleep and have children. We waited an incredibly long time with 20-30 teens in front of us. I called down to reception one evening as they were shouting, banging and screaming in the halls. Some hotels do not cater to exceptionally large groups for this reason, especially when catering to family holidays also - I’d only stay again if I knew there was no large groups such as this booked to stay. We only ate breakfast the last morning as we preferred to go out to dinners etc as a social thing in the evenings with the children as we don’t drink alcohol much when have young children with us. Food was as expected in hotels, nothing bad to note and plenty of options which are the norm.
If you like quiet this hotel might not be for you. Po. Kew is loud due to entertainment although this didn’t bother us with it stopping at 11pm but the ‘quieter’ side facing out to the road/side was filled with already mentioned large groups of teens shouting back and forth to each other continually. Highly recommend checking if these school trips are on when booking if you like a quiet, relaxed family holiday (most of us do when we have young children).
All in all the hotel is great location, good sized rooms and entertainment for much younger children but would be put off returning due to the issues mentioned.
FFedorovichExcellent inexpensive hotel. 15 minutes walk to Port Aventura. The price included half board and it was worth the money. There is a lot of different food. At breakfast, if you come late, you will probably have to stand in line. A lot of children, family hotel. The downside for me was the service in the dining room. First, you can’t wait for the waiter to bring water (it’s paid for at dinners). But as soon as you leave for 30 seconds to get your food, the waiters have already cleared your table with all the food on the plates without even asking. And this happened more than once. The room had a bit dirty floors. No blankets, but warm. Overall would stay again.
JJorge Gómez DíazThe hotel is quite simple and the rooms are just for a 4-star hotel.
It's true you're in the park almost.
The hotel is very comfortable and very comfortable.
The hotel is very comfortable and very comfortable.
GGuest UserThe hotel is very comfortable and comfortable and the hotel is very clean and clean .
Only bemol des remontées d'odeur d'égout dans la douche à corriger !
People don 't respect anyone anymore they knock their doors and run into the corridors at 7 a.m. to go take their little dej .
NNancy EsmeraldaThe location of this Hotel is perfect, close to supermarkets, the beach and several restaurants and bars. You can walk quietly around.
The hotel is clean and the rooms are spacious.
JJavier GbVery comfortable stay in the hotel with very good facilities. Acceptable food at the level of a hotel buffet. The only drawback was the scandal that occurred in the next room, although that is not the hotel's problem but rather society's...
EElías ZammouThe room and the terrace are spacious, the beds are single and separate.
The good: at night you don't hear any noise and the service received was good. The deposit is returned the same day.
The bad: the hairdryer didn't work and if you wanted one you had to rent it for at least 3 days and pay for it and in the photo it showed a bathtub and then it was a shower. The area is difficult to park and everything is a blue zone.
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