Kushiro City Hotels with Parking

My stay this time was far from smooth. I booked a 17 sqm room, but upon arrival, the hotel said it wasn't available and offered a 13-15 sqm room instead, with no refund for the downgrade – absolutely unheard of! I've only ever known hotels to offer free upgrades when the booked room isn't available, never a downgrade without a refund. I arrived at 12 PM and, after being told my booked room was unavailable, I contacted Trip.com. I was met by 'Xiao Hong,' the most unhelpful customer service agent I've ever encountered. Despite calling multiple times over 5 hours, there was no feedback, and she repeatedly delayed responding, costing me dozens of yuan in call fees. Frustrated, I requested a new agent, and the issue was resolved by a supervisor in less than 15 minutes, finally demonstrating the level of service I expect from Trip.com. As a 16-year Trip.com Diamond member, I choose to book through them over other OTA platforms like ** (removed specific OTA name), even paying a bit more, precisely because of their customer service's ability to handle emergencies. This experience was truly disappointing, though I'm glad the customer service supervisor maintained the usual standard.

The room wasn't huge, but it was perfectly fine for us with two kids. We paid a small extra fee for the children, and it even included breakfast, which felt quite reasonable. The lobby had a good selection of drinks, and the hotel felt very international with lots of foreign guests.

Kushiro isn't a big city, so there's not much to explore. For a one-night stay, this hotel was truly faultless! The room was a standard Japanese-style room, with just enough space to open one suitcase. Downstairs, there's a self-service coffee and tea station, and on each floor, you can choose your own pillow. The breakfast was excellent, and I especially loved the miso soup – it was packed with ingredients and delicious, plus they had Hokkaido milk! Parking is conveniently located right across from the hotel. There seemed to be many restaurants, but in winter, some were closed, and it was really cold, so we didn't venture too far. In summary: the staff were incredibly friendly, and for a one-night stay, it was absolutely perfect.

I am sad I didn’t get to have the free breakfast. The hotel is a little old but other than that there’s nothing to complain about. Great location to stop by.

It was not entirely clear at time of booking whether I would be assigned a dorm bed and arrived prepared to be so assigned. I believe the situation is the dorm is reserved for group reservations so you normally be assigned a private room with shared bathroom. This made the room a great value and a memorable stay.

An old hotel in the LAKE AKAN area...the hotel provides shuttle to AKANKO BUS CENTRE, a definitely plus side otherwise have to walk 39mins to catch the bus out. BFAST is so n sinus Dinner which is set Walking distance to AINU VILLAGE

We stayed in a double room for 3 nights. It's a few minutes walk from the station. Because it is snowy now, sometimes it is a bit tough. I love that the room has a separate bath and toilet unit. The sink is outside, that's is more convenience. We enjoyed the onsen every evening. I did the laundry here, and the dryer is good. The only thing we didn't enjoy is the breakfast. It seem to have to much potatoes related dishes.

The hotel boasts an excellent location. In the evenings, there are plenty of restaurants in the vicinity. After dinner, it's a pleasant walk from the hotel to Nusamai Bridge for a stroll, and Fisherman's Wharf is just about a 10-minute walk from there. Guests can then return to the hotel to relax in the hot springs. The rooms are also very comfortable. While the breakfast spread at the hotel wasn't extensive, the quality was good. If I ever visit Kushiro again, I would definitely choose this hotel.

It has good access from the station. It's on the opposite side of the railway tracks from the downtown area along the Kushiro River. If walking, you can reach Kushiro Station via a pedestrian bridge or underground passage. There is ample parking. There is a large public bath on the first floor (about 8 people in the washing area). Bicycle rentals are available for nearby places (there are no convenience stores nearby). The basic necessities are provided.

The hotel side is adequate but simple. The restaurant part should be avoided, food basic cheap and the worse of our two weeks in Hokkaido. Staff was unfriendly to say the least. There is a beer box at the entrance of the restaurant, but that is ”outside” . We thought we should take the beer before entering the restaurant, and that got the staff just about scream at us, because beer is sold inside! Breakfast is from 7 to 9 and while we were finishing our breakfast started at 8.30 waitress showed up saying we should be out by 9 as they closed! Very close to Akan crane center but the worse accomodation of hokkaido, to be avoided if you can. All other places we stayed people were most friendly!