Featured facilities: Parking, Laundry Service (On-Site)
Great
117 reviews
9.1/10
1 night
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9.0/10
Great
Hotel able to help send and receive yamato luggage deliveries. Staff speaks good English. Lots of amenities at the lobby, including bath salts. Instead of providing bottled water in-room, vending machine coins are given, where visitors can change for drinks that they like (there's mineral water, tea, etc). Abt 5+mins walk fr JR stn. Room is std japan hotel rm size.
There are only about 10 suites within the Onsen resort. The hotel’s location is about 10mins drive from Nagano’s JR station. The resort is opened to public and hotel guests share the facility. There are a variety of Onsen pools both indoor and outdoor. A very different experience totally. Staff are friendly though only one or two did their best for English speaking tourist like me. We booked the Shinyi room.
Located about 20 minutes from JR Nagano Station, this hotel was a great choice for our trip, especially since we were driving. The highlight was the stunning mountain view from our room, stretching from sunrise to sunset—a beautiful and unexpected surprise. The hotel lobby feels high-class, but the rooms do show signs of age, with a dated interior. However, the onsen experience more than made up for it—spacious, relaxing, and the outdoor onsen offered an incredible view of the ice-covered mountains. A major highlight was the exceptional service. We encountered an issue with our luggage delivery, and three hotel staff members went above and beyond, patiently assisting us and coordinating with another hotel to ensure everything was sorted. Their kindness and dedication truly left a lasting impression. Overall, despite some aging aspects, I’d highly recommend this hotel and would definitely return on my next visit.
I had a wonderful stay at Smile Hotel Nagano. The staff were extremely polite, helpful, and welcoming, which made my experience very comfortable from check-in to check-out. The ambience of the hotel is pleasant and relaxing, and everything was well maintained and clean. The services were smooth and efficient, and I truly appreciated the attention to guest comfort. Overall, it was a great stay, and I would definitely recommend Smile Hotel Nagano to anyone visiting the city. I would love to stay here again!
Nice location with old fashion Ryokan hotel in Nagano. Business runs by 2 old people with warm welcome. It's share bathroom And they have onsen (small) avaliable for your stay.
Our family with three generations very much enjoyed the food, bath, and hospitality at Yakuoin. We have very little Japanese, but felt welcome and had an English speaking guide for the morning service and tour at Zenkoji Temple.
Good hotel, the owner is very hospitable, on the day of departure he took us to the station. We took with breakfast, the breakfast is tasty and filling. The hotel has a very good location. I recommend
The room was very nice - sufficiently large and with all necessary amenities (even a small fridge). The room was clean and in good condition. The staff was very kind and stored my luggage for free, as I arrived early in the morning. The hotel is conveniently located, yet in a rather quiet place. It's a walking distance from both Nagano station and Zenkoji temple (approximately 20-25 minutes), however, do note that the nearest bus stop is about 900 meters away, so if you got a lot of luggage and do not intend to get a taxi, that may be a bit far. They also have coin operated washing machines and dryers, in case you need them. Overall, a great option for most travelers, especially in terms of value for money.
Had a great stay at hotel abest. The hotel is directly opposite Nagano station, making it very convenient and easy to get around. The hotel staff are friendly and helpful. Highly recommend
This is a truly authentic experience! Cosy, with traditional furniture and bed, whilst still offering very comfortable options it's the best of both worlds. Plus, the view is among the best in town and the breakfast is authentic and charming. It was a beautiful experience to say here and the fact the hosts did not speak English actually added to the experience. I'd be sure to visit again next time I'm in Nagano.
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