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9.0/10
Great
GGuest UserIt was a very pleasant experience staying at Kimpton the Shane. Home keeping was done everyday. Nice toiletries were provided, replaced as requested/required. We were there to visit the city but it also could be a nice spot for staycation as they have a lot of options of room service along with a bar and restaurant attached!
CCarly loves travel!We had an impromptu stay here when we had a flight cancellation. It was reasonably priced, had a really nice breakfast, and free airport shuttle which was really convenient. Room was clean and spacious. Nice that a couple fast food places were in walking distance for a quick bite. Definitely would recommend this hotel for any airport refugees.
QQinianzhiyangThis type of room booked by Ctrip must avoid the third floor. When I entered, I smelled a so-called cigarette smell and immediately asked to change rooms. The front desk said that many people smoke on this floor 😅... The hotel only has a small train next door to the airport. It is not very convenient if you have a lot of luggage or it rains.
EemanI recently stayed at the Courtland Grand Hotel during a conference in Atlanta. The hotel is conveniently located in the heart of downtown, with easy access to major venues and public transportation. The lobby is spacious and has a classic charm, and the staff at the front desk were friendly and accommodating during check-in.
However, there were a few areas where the experience fell short. The room was clean but felt dated, and the room lights are not enough to light up the room. Housekeeping was inconsistent—some days everything was well-stocked, while on others, they will clean room while you are inside. The elevators also seemed slow, especially during peak hours.
Destination fee failed to collect upon check-in. I received a letter on the door of the unit and you cannot enter the room without paying on it.
Need to ask for the complimentary bottle water, never been provided upon check-in also the same for the dental kit.
Overall, it’s a decent choice if you’re attending an event nearby and looking for a central location, but there’s room for improvement in amenities and room updates.
GGuest UserStaying at this hotel meant paying $30 a night for outdoor parking. The main issue was the outdated payment system; you couldn't just scan and pay. You had to scan a QR code, then enter a US local phone number for verification, which I had to go to the front desk to sort out. The hotel itself is a bit run-down, with grimy glass curtain walls. Room soundproofing is mediocre, the ceiling height feels oppressive, and the facilities don't live up to the Westin brand image—I even had to ask a staff member for slippers. It's just about acceptable for a one-night stopover.
GGuest UserThis hotel was exceptionally difficult to locate. Furthermore, they do not provide complimentary parking; the paid lot is also situated far from the hotel building.
I encountered significant issues with their payment system. They do not accept cash for parking, and during check-in, my credit card was charged a deposit with the assurance of a refund within 24 hours of checkout. It has now been 72 hours since I departed, and the refund has not been processed. My attempts to resolve this via email have been ignored, as I have received no response.
GGuest UserHotel and Service are good but there is false and misleading advertising about breakfast. It is advertised and one of the main reasons this hotel was chosen and breakfast was confirmed orally on check in with the front clerk. But in the morning there is no breakfast served and the morning clerk apologized.
GGuest UserThe hotel is quite decent. If you are taking a taxi for an international flight, don't take the hotel's shuttle bus to the domestic passenger terminal. Although you can also check in, then go through security and take a small train to the international departure terminal. However, there are too many people on domestic flights and it is easy to be late. If you take the hotel shuttle bus, at least three hours in advance.
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