Tuana Hotels Sonaga Beach Resort Reviews

Response from Property: Hello Chouyanwuhuopaul, thank you so much for your positive review! We are delighted that you and your family had a vacation that exceeded your expectations. We were also very pleased to see the children having so much fun in the villa's pool and children's area. The Sonaga team is always committed to providing you with the most attentive service, and we look forward to your next visit for even more surprises!

Response from Property: Dear Valued Guest,Thank you for your perfect 10/10 rating and for sharing such constructive feedback. We are delighted to hear that you found our resort clean, silent, and our staff friendly.We sincerely appreciate your comments regarding the sunbeds, beach bar service, and pool area. Your suggestions are vital for us to enhance the 'resort vibes' we aim to provide. We are currently reviewing our beach facilities and services to ensure a more comfortable and enjoyable experience for all our guests.We hope to welcome you back soon to enjoy these improvements!Best regards,Resort Management

Response from Property: Dear Valued guest,We believe our role is to facilitate guests to create memories that will last a lifetime and by reading your comments posted from your stay with us, it seems that we did just that. Thank you for sharing your feedback with us and we are truly delighted that you enjoyed your time with us. We would be truly honored to host you again in the near future. Many thanks!Sincerely,Viet NG.(Stefan)General Manager & Team

Response from Property: Dear Valued Guest,Thank you for choosing our 4-Bedroom Villa and for sharing your detailed feedback. We are glad you enjoyed the spacious rooms and clean private pool.However, we sincerely apologize for the issues you encountered. We have immediately tasked our maintenance team to overhaul the air-conditioning units and increased our pest control measures to address the mosquitoes. We also take your comments on breakfast and staff communication seriously; we are currently enhancing our menu and providing additional English training for our team.We hope to welcome you back for a much-improved experience in the future.Best regards,Resort Management

Response from Property: Dear Valued Guest,Thank you for sharing your detailed feedback. Please accept our sincerest apologies for the series of disappointments you experienced, from the missed airport pick-up to the issues with room readiness and cleanliness. This is certainly not the standard of service we strive to provide.We have noted your comments regarding the restaurant management and the need for more vegetarian options. We are taking immediate steps to improve our staff training and buffet variety to better serve our guests during peak times.On a positive note, we are delighted to hear that Bao at the reception was very helpful and made your stay more comfortable. We will be sure to pass on your kind words to him.We hope to have another chance to welcome you back and provide the seamless, high-quality experience you deserve.