Guest User
February 8, 2024
We made 5 days rezervation around 4 months before. The hotel score is high. But the room we have was not in breeze otel. There was another building next to breeze hotel and similar to breeze hotel. Tropical Hotel and Baan Ketkaew Guest House are written on the building. the room was at the back side and looking at a construction. And also there was a construction next to that building. After first day we requested from the hotel to give another room in breeze otel real building. Because it was a bit further than that construction. But the manager said we paid earlier and lower price than season price and standart room price. Than on 3.day I did not feel good and stay in room but it was not possible to stay in that noisy room. And for the last two days no more we can stand and we had to change the hotel. Than high season we had yo pay 8000 baht. As a trip.com I am expecting at least two days refund which is around 1500 baht. As a wellknow company you can make refund for two nights. I am a traver and blogwriter. I want to be happy trip.com services.
Byy