Patong Bay Hill Resort Reviews

Response from Property: Dear Dankberg,Greetings from Patong Bay Hill!Thank you for your wonderful feedback about Patong Bay Hill. We are delighted to hear that you enjoyed your stay and appreciated the room upgrade, as well as our shuttle service and other convenient facilities like vehicle rentals and currency exchange. We apologize for the small issue with ants on the kitchen counter, and we will ensure that this is addressed with our housekeeping team. Thank you again for your feedback. We look forward to welcoming you back in the future!Best Regards,Patong Bay Hill Team.

Response from Property: Dear Zheng Han,Greetings from Patong Bay Hill!Thank you for sharing your feedback about Patong Bay Hill. We're glad to hear that you enjoyed the view from your room and appreciated the friendliness of some of our staff. However, we sincerely apologize for the inconvenience caused by the location and the inconsistency of the shuttle bus service. We will review this with our team to ensure the shuttle service operates more smoothly and on time.We also regret that your experience at the restaurant did not meet your expectations, both in terms of service and the quality of the food. Your comments will be shared with our Chef and Food & Beverage Manager to improve both the service and dining experience for our customers.Thank you again for your feedback, and we hope to have the opportunity to provide a better experience for you in the future.Best Regards,Patong Bay Hill Team.

Response from Property: Dear Spatick,Greetings from Patong Bay Hill!Thank you for your feedback to Patong Bay Hill. We appreciate your understanding regarding the location of the hotel, as the steep incline can indeed be a challenge. We're glad you found the rooms spacious, but we apologize if the furnishings and service did not meet your expectations. We regret that the shuttle bus service, in particular, was not up to standard during your stay, and we will work on improving this aspect, especially during busy periods. Your comments are valuable to us, and we'll use them to make necessary improvements. We hope to provide a better experience on your next visit.Best Regards,Patong Bay Hill Team.

Response from Property: Dear Nugger_1208,Greetings from Patong Bay Hill!Thank you for sharing your feedback about your stay at Patong Bay Hill Resort. We’re glad to hear that you enjoyed the cleanliness of the rooms and the convenience of having pool access.We apologize for the inconvenience you experienced regarding the iron and the delayed shuttle service. We will address these concerns with our team to ensure that such issues are resolved for future guests. We also appreciate your feedback about breakfast and the limited seating, and we’ll work on improving the seating capacity to better accommodate all guests.Thank you again for your review, and we hope to have the opportunity to welcome you back for an even better experience in the future.Best Regards,Patong Bay Hill Team.

Response from Property: Dear Abu Syed,Greetings from Patong Bay Hill!Thank you for sharing your feedback with us. We’re truly sorry to hear that your experience did not meet your expectations, especially regarding our service, breakfast, and the pool temperature. Your concerns are very important to us, and we deeply regret that we fell short during your stay.We also understand that our location may not have been as convenient as you hoped, but we’d like to highlight that we provide a daily shuttle bus service to Patong Beach and Jungceylon Department Store to make getting around more accessible.Thank you again for taking the time to share your constructive comments. We value your input and will continue to work on improving to better serve our guests. Best Regards,Patong Bay Hill Team.

Response from Property: Dear Quelly,Greetings from Patong Bay Hill!Thank you for your favorable rating of our hotel. We are pleased to see positive ratings, as it reminds us that we are focused in the right direction and achieving our number one goal of caring for each and every guest. Such positive feedback supports our team and helps us very much. Wishing you a wonderful day and hoping we will have the pleasure of welcoming you back to Patong Bay Hill one day soon! Best Regard,Patong Bay Hill Team.

Response from Property: Dear Anonymmous,Greetings from Patong Bay Hill!Thank you! We're glad you enjoyed the breakfast and the room. Hope to welcome you back again soon!Best Regards,Patong Bay Hill Team.

Response from Property: Dear Valued guests,Greeting from Patong Bay Hill!Thank you for taking the time to share your experience. We’re delighted to hear that you enjoyed the peaceful ambiance of our property, the delicious breakfast, and the relaxing Jacuzzi with its stunning sea view.We sincerely apologize for the inconvenience caused by the stained bedsheet and the wait time for the shuttle service. Your feedback has been shared with our housekeeping and transportation teams to ensure these issues are addressed promptly and improvements are made.We truly appreciate your understanding and are so pleased to know you had an overall enjoyable stay. We hope to have the pleasure of welcoming you back soon for another relaxing getaway.Best Regards,Patong Bay Hill Team.

Response from Property: Dear Zaan,Greetings from Patong Bay Hill!Thank you for sharing your feedback! We’re glad to hear you enjoyed the shuttle service and that it helped with the location of your cottage room. We understand your concern about the jacuzzi not having hot water, especially in a higher location with wind. We apologize for the inconvenience this caused during your stay.Your comments are valuable, and we will definitely look into the issue with the jacuzzi to ensure a more comfortable experience for future guests. We appreciate your suggestion and hope that you might consider staying with us again if we can address this issue.Thank you once again for your feedback.Best regards,Patong Bay Hill Team.

Response from Property: Dear Fatih Jack,Greetings from Patong Bay Hill!Thank you for taking the time to write your review of our property, your kind comments regarding our service and hotel are very much valued and appreciated. Our Hosts take their roles in our seriously and try, every day, to provide quality customer service which our guests expect. Such positive feedback supports our team and helps us very much. Thank you again, and we look forward to seeing you on your next trip to Patong Bay Hill! Best Regards,Patong Bay Hill Team.

Response from Property: Dear Valued Guests,Greetings from Patong Bay Hill!Thank you for your favorable rating of our hotel. We are pleased to see positive ratings, as it reminds us that we are focused in the right direction and achieving our number one goal of caring for each and every guest. Such positive feedback supports our team and helps us very much. Wishing you a wonderful day and hoping we will have the pleasure of welcoming you back to Patong Bay Hill one day soon! Best Regard,Patong Bay Hill Team.