Sugar Marina Hotel - Nautical - Kata Beach

Sugar Marina Hotel - Nautical - Kata Beach Reviews

Sugar Marina Hotel - Nautical - Kata Beach

Kata-Sai Yuan Rd, Mueang Phuket, Phuket Province, 83100, ThailandView Hotel Details
Sugar Marina Hotel - Nautical - Kata Beach
Sugar Marina Hotel - Nautical - Kata BeachSugar Marina Hotel - Nautical - Kata BeachSugar Marina Hotel - Nautical - Kata Beach
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Guest Reviews of Sugar Marina Hotel - Nautical - Kata Beach

8.9/10
Very Good
100 review
Verified reviews
Location9.0
Amenities8.8
Service9.1
Cleanliness8.7
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All reviews(100)
Positive reviews(93)
Reviews with photos/video(32)
Delicious breakfast(20)
Friendly staff(20)
Close to beach(14)
Loved the beach(10)
Great swimming pool(10)
Too noisy(9)
Well designed(6)
Negative reviews(7)
Anonymous User
Deluxe Room
Stayed in Apr 2025
Solo travellers
14 review
8.0/10
Very Good
Posted on May 11, 2025
Located at Kata Beach, easy to reach via car Good bed, well staff, adequate amenities, clean room Plenty of breakfast style But I experienced abnormal noise from air conditioners during the night, try to reach staff but not success, no one pick up the line Remote for TV is out of order, may be run out of battery
Response from Property: Dear Valued Guest,Thank you very much for your feedback and for choosing to stay with us at Kata Beach. We’re glad to hear you enjoyed the location, comfortable bed, cleanliness, and breakfast variety.We sincerely apologize for the inconvenience caused by the air conditioner noise and the TV remote issue. We will follow up with our team to ensure more responsive service and proper in-room equipment checks moving forward.Your comments are truly appreciated and help us improve. We hope to welcome you back again for a better experience next time.Warm regards,Sugar Marina Team
skysoulmate
Deluxe Room
Stayed in Mar 2025
Solo travellers
2 review
10.0/10
Outstanding
Posted on Apr 29, 2025
I spent a lovely week at this hotel in Phuket, and overall, it was a pleasant experience! The room was cleaned daily, and everything was kept nice and tidy—no complaints about cleanliness at all. The pool looked inviting, though I didn’t get a chance to swim. From what I saw, it’s open until around 8 PM, so you can enjoy a refreshing dip in the evening if you like. One of the best things? The beach is just a 5-minute walk away—super convenient for morning strolls or sunset views. A small heads-up, though: it can get a bit noisy in the evenings because of a nearby food market with music. Also, there might be some construction starting soon, so light sleepers might want to bring earplugs.
Response from Property: Dear skysoulmate,Thank you so much for your lovely and thoughtful review! We’re glad to hear you enjoyed your week with us, especially the cleanliness, location near the beach, and overall experience.We appreciate your note about the evening noise and upcoming construction, and we’ll do our best to minimize disruptions for our guests. We hope to welcome you back again for another relaxing stay!Best regards,Sugar Marina Team
cake
Deluxe Room
Stayed in Nov 2024
Couples
1 review
6.5/10
Posted on Dec 20, 2024
The swimming Pool water temperature is very low . The Breakfast is very good . The team is helpful . Quite tiring to access the hotel .
Response from Property: Dear Cake,Thank you for sharing your feedback. We’re glad to hear that you enjoyed the breakfast and found our team helpful. We apologize for the issue with the pool temperature and the accessibility of the hotel. We will look into the pool temperature to ensure a more comfortable experience for future guests.We appreciate your comments and hope to welcome you back for an improved stay.Best regards,Sugar Marina Team
Guest User
Deluxe Room with Pool View
Stayed in Aug 2024
Family
4 review
7.0/10
Posted on Oct 4, 2024
For me the only advantage of the hotel was its location. It is on walking distance from Kata amd Kata Noi beaches, though both places were nice but mostly for some activities, like surfing, parasailing , the sea was wavy. It was a little far from Phuket international airport, the traffic was heavy and it took 2 hours to get airport. I am not very satisfied with breakfast, we stayed with family ( 3 people and paid more than 900 Baht for breakfast) with that money it was possible to eat better food in nearby restaurants, and mainly it was the same food during 4 days. Every day had to remind to make up the room, take out or empty the wastebasket accordingly we had lack of water, toilet paper, tissue paper, there wasn't tooth brush and paste at all. Second time will not go for sure.
Response from Property: Dear GuestThank you for your feedback. We’re glad you enjoyed our location but are sorry to hear about your experience with breakfast and housekeeping. We will address these issues with our team. We appreciate your input and hope you’ll consider staying with us again.Sugar Marina Team
Simbadda
Deluxe Roomy
Stayed in Jul 2024
Couples
3 review
9.0/10
Great
Posted on Sep 1, 2024
Everything’s quite fine for me, just the bath tub is not working properly. Staffs able to handle quick cleaning enough for the mistake.
Response from Property: Dear SimbaddaThank you for your feedback. We’re glad to hear that everything was generally fine and that our staff handled the cleaning promptly. We apologize for the issue with the bathtub and will have it checked immediately. We hope to see you again soonSugar Marina Team
nathrudee phrintrakul
Deluxe Room with Pool View
Stayed in Apr 2024
Family
4 review
9.0/10
Great
Posted on May 25, 2024
Good locaton, easily to walk to the beach and some rooms got a beach view. Staff was very kind. Parking was plenty. Comfort bed.
Response from Property: Dear nathrudee phrintrakul,Thank you for your feedback! We're delighted you enjoyed our convenient location, beach views, and comfortable beds. We appreciate your kind words about our staff and ample parking. We hope to welcome you back soon!Sugar Marina Team
Helen L.
Deluxe Room
Stayed in Jan 2024
Couples
8 review
6.0/10
Posted on Mar 11, 2024
I do not share such ardent enthusiasm for this hotel. The cost is far from budget, the price does not match the quality at all:(The stench of dampness and mold, plus sewage. The furniture is pretty old, and there are huge dirty spots on the refrigerator. The sheets are in holes. A separate story is the curtains: torn in a sieve)) Thank God they didn't take breakfast. The main representatives at the hotel are Russians.
Response from Property: Dear Helen L.,Apologies for any dissatisfaction with your stay. Thank you for sharing your feedback. We will consider and improve based on your suggestions to provide better service. We hope to have the opportunity to welcome you again in the future.Sugar Marina Team
Guest User
Deluxe Room
Stayed in Dec 2023
Solo travellers
8 review
4.5/10
Posted on Jan 28, 2024
No hot water is always a deal breaker for me! Main shower head also wasn’t working and the drain was severely clogged room 222
Response from Property: Dear Guest,Yikes! Apologies for the hot water hiccup and the shower head conundrum in room 222. That's definitely not the experience we aim for. Rest assured, we're diving into the plumbing pronto. Thanks for the heads-up, and we'd love another shot at wowing you next time.Sugar Marina Team
Andrea Lavezzoli
Deluxe Room
Stayed in Jan 2024
Couples
5 review
7.5/10
Posted on Apr 28, 2024
Not bad and at a decent price. Location is good, in between the 2 main beaches in kata
Response from Property: Dear Andrea Lavezzoli,Thank you for your review! We're glad you found our location convenient, situated between the two main beaches in Kata, and that our pricing was reasonable. If you have any other feedback or suggestions for improvement, we'd appreciate hearing from you. We hope to welcome you back for an even better experience in the future. Thank you for choosing us!Sugar Marina Team
Henangsu
Deluxe Room
Stayed in Apr 2024
Couples
3 review
10.0/10
Outstanding
Posted on May 17, 2024
Very good with wonderful swimming pool
Response from Property: Dear Henangsu,We're glad you enjoyed the swimming pool! Thank you for your positive feedback. We hope to welcome you back soon!Sugar Marina Team
Anonymous User
Deluxe Room with Pool View
Stayed in Aug 2023
Travel with friends
3 review
10.0/10
Outstanding
Posted on Oct 3, 2023
So far is all good. Will definitely recommend to stay. Location is quite strategic.
Response from Property: Dear Guest,Thank you for your positive feedback! We're delighted to hear that you had a good experience with us.It's wonderful to know that you found everything to be good, and we appreciate your recommendation. We're pleased that you found our location to be strategically located.We look forward to the opportunity to welcome you back in the future. If there's anything specific you'd like to see or experience during your next visit, please feel free to let us know. Your satisfaction is important to us, and we aim to make each stay as enjoyable as possible.Sugar Marina Team
Guest User
Deluxe Room
Stayed in Jun 2023
Solo travellers
1 review
10.0/10
Outstanding
Posted on Jul 28, 2023
The hotel is not too far a walk away from the beach and many restaurants and bars. The staff was super warm and welcoming, and they were able to cater to my requests without hesitation. They're easily some of the nicest hotel staff ive ever had the joy of meeting. I was lucky enough to be checked in way ahead of the check-in time. The room was clean and had all the amenities needed. They even provided me with a clothing iron. The hotel also provides beach towels and a beach bag for when you want to go to the beach, which was a lifesaver. I didn't personally try the pool, but it did look inviting. I would definitely go here again.
Response from Property: Dear Guest ,Thank you for your kind words! We're thrilled to hear that you had a positive experience during your stay. We're glad our location, staff, and amenities met your expectations. Your satisfaction is our priority, and we look forward to welcoming you back on your next visit!Sugar Marina Team
Olga Tar
Deluxe Room with Pool View
Stayed in Oct 2022
Couples
7 review
10.0/10
Outstanding
Posted on Dec 11, 2022
Really lovely hotel, good value for money. Located conveniently in short 5 minutes walk from Kata beach and 10 minutes from less crowded Kata Noi. A bit uphill, but the climb is short and not difficult at all. A few nice Thai food cafes and European-like Two Chefs with the best burgers nearby, also a Family Mart and good massage (Tum Rub) just a couple of steps from the hotel. Things we loved about the hotel: awesome design, real king-size bed (but it's hard and not everyone loves that), cozy sofa. No unpleasant smells from the sewer, decent wi-fi (enough for video conference calls and remote work) and air conditioner that does its job extremely well. Also: most welcoming personnel ever! Coffee on call service is the best :) Things we found less pleasant: the hotel isn't brand new and it starts showing in small details like lime-covered tap in the bathroom or dented basement of the sofa. The bathrooms aren't completely separated from the rooms, you'll hear every sound and smell every bad smell. The hotel building is located next to a busy road, so it could bother you if you're a light sleeper. The cleanliness isn't perfect and they changed our linen maybe once a week. The shower, though hot, was weak (no hope to wash out sand from your hair). I also can't quite recommend the restaurant in the hotel, the food is expensive and you wait for it for ages. Although the breakfast seemed to have lots of varieties and looked decent enough. All in all, there are some downsides, but overall it's a good place to stay.
Response from Property: Dear Olga,Thank you for your detailed review of our hotel. We are delighted to hear that you found our hotel lovely and good value for money. We're glad that our convenient location, just a short walk from Kata beach and Kata Noi, was convenient for you. We appreciate your kind words about our design, comfortable beds, cozy sofa, and the welcoming service provided by our personnel. We're also pleased that our Wi-Fi and air conditioning met your needs for remote work and video conference calls.We take note of your feedback regarding certain areas that may require improvement. We apologize for any inconvenience caused by the condition of some bathroom fixtures and the occasional lapse in cleanliness. We will address these issues with our housekeeping team to ensure that they are rectified. We also appreciate your feedback about the noise from the road and the limited water pressure in the shower. We will review these matters to see how we can further enhance our guests' comfort.Regarding the restaurant, we apologize for the delay in service you experienced. We will work on improving the speed and efficiency of our food service to provide a better dining experience for our guests. However, we're glad to hear that you found our breakfast selection to be varied and decent.Thank you for choosing to stay with us, and we appreciate your overall positive recommendation. We value your feedback, as it helps us to identify areas where we can continue to improve. We hope to have the opportunity to welcome you back in the future and provide an even better experience.Sugar Marina Team
Charuwan
Stayed in Aug 2022
Couples
2 review
10.0/10
Outstanding
Posted on Oct 29, 2022
Good experience
Response from Property: Dear Charuwan,Thank you for sharing your feedback about your stay at our hotel. We're glad to hear that you had a good experience with us. If there's anything specific you enjoyed or any particular aspect of your stay that stood out to you, please let us know. We value your feedback and look forward to welcoming you back for another enjoyable stay in the future.Sugar Marina Team
Oleg
Deluxe Room
Stayed in Jun 2023
Solo travellers
4 review
10.0/10
Outstanding
Posted on Jul 10, 2023
Nice!
Response from Property: Dear Oleg,Thank you! We're delighted to know you had a pleasant experience with us. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay.Sugar Marina Team