Hotel near Kata Beach,Phuket16.7% of visitors choose this area
LLouisa Fong2024.10.22
Stayed in this hotel 5 years ago in 2019. It was much nicer back then, from services to staffs friendliness to the interior of the room.
This is the only time I decided to come back to the Malisa hotel because the first time staying was really truly amazing. My boyfriend and I appreciated the surprised birthday cake and special room design prepared by the hotel staffs. Also you can tell that the hotel staffs tried their best to accommodate your needs and requests.
However, this time we were a bit disappointed with the whole experience. My friend and I wanted to make a reservation for the spa and massage (since they were doing buy one get one free promotion) after we checked out the hotel on the same day (their spa only available at 2pm everyday) which means we won’t be able to do it before check out. Their staffs mentioned to us that we won’t be able to do it after our stay and not really willing to make adjustment to this and kept saying this is the hotel policy. They were still nice during the communication but I think in terms of flexibility, I think that could be improved.
Besides, the interior of the room has aged quite a lot. Still not bad overall but you can clearly noticed couple of stains here and there.
Lastly, on the day when we checked out the hotel, we had some communication issue with the grab driver and trying to ask hotel staffs to help for the communication. They told us that they were not Thai therefore they couldn’t help (which I believe they can’t easily find someone local among their team to help me out, this is what I called as good hospitality) but anyway, I was amazed by this and kind of confused why the hotel decided to hire staffs that aren’t local. I totally understand on travelling industry, sometimes you don’t necessary only hire local ppl to diversify the team but not even one local out of the two staffs in the hotel lobby? This is just not convenient to customers. 
So i don’t think I will come back again, better go explore other hotel and villa.
Hotel near Nai Harn Beach,Phuket1% of visitors choose this area
LLaneyL2025.05.03
I spent the first night in a standard room on the second floor and then moved into a suite with a friend. The standard room was cozy and had a balcony facing the forest so it was private, but the room was so musty I could barely stand the smell. They put an aroma oil burner in my room for me, so it helped temporarily mask the smell, but it’s embedded into everything. The staff are great. Then - moving to the suite was amazing. There was no smell and It was large with a great soaker tub, sofa, chez lounge and comfy bed! We had a great time by the pool bar as well. The pizza is good! But all other food is mediocre. The pad thai was disappointing; dry and needed more spice, sauce and some cilantro. The food is very overpriced. If people are paying that much, please make it worth it. Pad Thai is a local dish, so really should be much better. The pool is decent, but the whole thing is very shallow so it’s suited to kids mostly. Not much room to swim lengths. There is a shuttle to the beach and it’s nice, but the waves and rip tide can be quite dangerous. Overall I would stay in the suite again, but not the musty rooms.
Hotel near Nai Harn Beach,Phuket1% of visitors choose this area
KKaterina Lourie2025.02.19
The hotel is very nice. Good breakfasts, nice rooms, interesting pool with nice area for rest, aqua fitness, happy hours at the pool bar, free bicycle for 2 hours every day, beach bag and sleeppers in the room.
Some minor issues: no lift to the family suite rooms (building block #5), BBQ buffet dinner on Saturday is not very interesting and well packed, bicycles are old and in not very good condition.
Hotel near Karon Beach,Phuket24.7% of visitors choose this area
SSophieInchina2024.11.18
We have just finished a 5 night stay here. I was so impressed with how well kept the grounds were. All the staff were so attentive, friendly and helpful. From the ocean beach club staff members, to the other restaurants.
I like the idea of the little bus into the resort and not allowing other vehicles to enter, this makes it much quieter and safer. However it is a little tricky to collect deliveries, especially if you have children.
All the food we ate from breakfast, to lunch at the cafe karon, Andaman lounge & ocean beach club was very tasty, perfect portions and reasonably priced. I liked the allergens were all noted clearly on every menu, very detailed as my daughter has a dairy allergy so this was so helpful. The service at breakfast was wonderful, I travelled alone with my young daughter and “Punch” looked after us each morning, ensuring my coffee was non dairy milk. She even said to take some cereal and banana for the long journey for my baby. Very kind and considerate service thank you.
The bell boys were so helpful and efficient with the luggage even helping with the stroller. “Mea” and “Yos” particularly stood out with their polite and helpful service.
A couple of things to mention which can be improved.. the entrance to the Kids club has stepping stones so almost impossible to navigate with a stroller which was hard. And there isn’t a ramp so I either had to carry it down the stairs or leave it at the top in the sunshine. A ramp would be so much easier to help parents with younger children. The toilets next door to the kids club don’t have a baby changing table, the one near the pool does but would be helpful for those to have it too.
I absolutely loved the deluxe room we stayed in, it was perfect, I couldn’t fault it. The inside was the room was very safe for young children, the furniture wasn’t sharp or dangerous. The smart tv was great but would be even better to add Netflix as an app! The housekeeping staff were great, I don’t know if it was a coincidence but we were never disturbed by them and then after breakfast our room would already be cleaned, it was great timing and they were considerate of the makeshift bed guards I made and made it even safer for my daughter. One thing to note the balcony is not safe at all for young children as there are 2 huge gaps either side, so I couldn’t let my daughter even step out onto the balcony. I think this should be improved in every room otherwise a terrible accident could happen.
My daughter loved the kids club. I think maybe the kids club could be more interactive and that would bring more children to engage with the activities. The facilities, toys and staff are great but I don’t think the activities maybe are marketed right. We enjoyed the movie night twice whilst we were there but it was hard to find and we were the only ones there haha. I think maybe more activities in the evening would be great too even something so simple like a mini disco where kids can go to dance and listen to music.
Overall, I think the staff go above and beyond at this resort. I think they must have a really great management team as they all seem happy and friendly and attentive but not over the top or invasive. I look forward to seeing the finished renovations and visiting again in the future.
Hotel near Karon Beach,Phuket24.7% of visitors choose this area
SSerZho2025.02.28
Location is a little bit far. Seeming pool is too small. In the room have electric induction oven but no any kitchen tools (fork, spoons, plates) and subject to extra 200 bahts
Hotel near Nai Harn Beach,Phuket1% of visitors choose this area
JJaye2025.06.23
Pros
1. Ultra comfortable bed and pillows (one of the best)
2. Spacious room and balcony, especially the restroom and shower
3. Extremely helpful staff - helped carried my stroller down the stairs since the hotel isn’t wheelchair accessible
4. A prime hotel best suited for couples and lovers
5. Breakfast and lunch options are scrumptious
6. Delicious food options and a Lotus grocery store
five minutes away.
Cons:
1. Not stroller or wheelchair friendly with innumerable sets of stairs
2. The area is a bit secluded and boring- live music could help to liven the atmosphere
3. Not luxurious- the service makes it convenient, but I wouldn’t call it luxurious. The rooms are simple with outdated decor, and lack modern amenities
4. WiFi - inconsistent connectivity
Hotel near Kata Beach,Phuket16.7% of visitors choose this area
AAnonymous User2024.08.03
We were here on a family trip for three nights and chose this hotel as it is advertised as kids friendly. The brand not only did not meet the minimum standards, the service and staff was very bad.
1. We were checking in late at 7 pm and when I sent the email about the same, the guy responded with entire information about check out
2. Rooms were comfortable but few basic amenities were missing or not functioning
3. There is 1 small lift for 5 storeys with capacity of 5 people! And lift was not working for 4-5 hours and had to carry my baby all the way up to 5th floor multiple times.
4. Kids play area is very average and when we requested for play station remotes the staff kept on using delaying tactics instead of giving a straight answer
5. Worst was the breakfast buffet and food experience. Food and desserts is very average. There is hardly anything for vegetarians and usually at all hotels they make something where vegetarian food isn’t available. At Novotel, we weren’t given this option and when requested staff rudely said no, except on one occasion.
6. Water play area is good
7. Shuttle service to kata beach is available but no information is provided before hand.
Hotel near Patong Beach,Phuket28.8% of visitors choose this area
NNoddy912025.02.01
I experienced a great stay at Le Meridien. The staff were brilliant after helping us to pick the best room available even when the hotel was at full capacity, personal thanks to Kat and Nonthawat our check in hosts for their patience and welcoming. The facilities are also fantastic with a great beach many swimming pools and fantastic recreational facilities. Special thanks to the tennis coach Kuuan and other staff who taught us archery etc. The hotel is clean and comfortable with a great view and is a great location being close to all major hotspots for travel around Phuket. Excellent experience overall and would highly recommend.
Hotel near Rawai Beach,Phuket2.2% of visitors choose this area
CChua2025.02.08
Booked two separate rooms and the rooms were good. One had access to the pool which was really convenient to head out and swim. The hotel amenities were amazing, there was a 3 storey gym and the swimming pool is great as well. The only setback was that there were mosquitos entering the room. Despite the location, there were a lot of guests staying at this hotel and I guess it is because the facilities and location are suitable jf you are looking to relax and de stress. You could see stars at night as well as there aren’t a lot of light pollution around that area. Overall, a very pleasant stay.
We came here during the low season, so it rained a lot during our stay; nonetheless we still had an incredible time in this beautiful seaside resort. The compound is built on the cliffs, so the area is full of steep hills, but the hotel has buggy drivers to take guests around, and it is a lot of fun riding it. There are 3 swimming pools, we swam in them all and loved the experience. The gym was fully equipped and overlooks the water, making for a great workout. There are several restaurants, and we went to the one that served a traditional Thai tasting menu. The room service experience was less stellar, they forgot our order and after waiting 45 minutes, I had to ring and follow up, and they said they were only starting to prepare the food, which took about an hour and half in the end of waiting time. The portions were also small for the price, so we were still hungry after. One thing to note is that it takes about an hour to get to the airport, so time your commute accordingly if you have a flight to catch.
Very Good
294 reviews
8.2/10
Price from
SGD 119
per night
Check Availability
See All 5-Star Hotels in Phuket Mueang Phuket
Frequently Asked Questions
How do I book a hotel on Trip.com?
To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.
How do I get hotel deals on Trip.com?
There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.
Where can I find hotel deals on Trip.com?
Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.
How can I get lower prices for hotels?
Sometimes booking hotels midweek is cheaper, but it also depends on the season.
How many hotels are listed on Trip.com?
You can find over 5 million hotels in more than 230 countries or regions on Trip.com. Haven't decided which hotel to book? Browse our site to get ideas!
Can I cancel or change my hotel bookings on Trip.com?
It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.
How do I contact Trip.com customer support?
You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.