Guest Reviews of Best Western Pontypool Metro Hotel
8.6/10
Very good
110 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.6
Amenities8.5
Service8.6
Cleanliness8.7
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All reviews(110)
Positive reviews(10)
Reviews with photos/video(2)
Guest User
Standard Twin Room
Stayed in Oct 2025
Travelling with friends
1 review
10/10
Outstanding
Posted on Jan 8, 2026
Staff welcome was friendly and helpful. Hotel was in a perfect location for our activities
PenguinLady
Standard Double Room
Stayed in Sep 2024
Solo traveller
26 review
8.5/10
Very good
Posted on Nov 12, 2024
Stopped here on my way back from Hay on Wye. Clean and comfortable. Polite and easy check in. McDonald’s etc just nearby. Good value for money.
Guest User
Standard Double Room
Stayed in Jun 2025
Business traveller
8 review
9.5/10
Amazing
Posted on Jul 21, 2025
Good room location and staff
Breakfast not the best
Nuala Reilly
Standard Double Room
Stayed in Sep 2024
Solo traveller
2 review
9.0/10
Great
Posted on Oct 12, 2024
What a lovely hotel. The room was comfortable, nice bed and very clean. Lovely towels, a proper hairdryer and an added bonus was Dove shower cream and shampoo. I will definitely stay here again
Guest User
Standard Double Room
Stayed in Apr 2024
Business traveller
6 review
8.0/10
Very good
Posted on May 8, 2024
This is a really delightful little hotel. with a great simple breakfast.
The rooms are simple and spotlesly clean, there is a cosy reception area with drinks and coffee available, and a simple but perfect breakfast.
its beside a service station which gas KFC, McDonalds, Gregs and Subway, and accross the main road is a harvester restaurant.
EV charger is available for a fixed price of 12.50, its a slow charger but still very good value.
Overall, a great hotel for the price.
Guest User
Standard Double Room
Stayed in Mar 2024
Couple
1 review
8.5/10
Very good
Posted on Apr 27, 2024
We usually stay at Prem Inn for our parkrun tourism but as this hotel was opposite a ‘Purple Palace’ we checked the price and found it was significantly cheaper. We were very pleased to find that our room was immaculately clean. Slightly smaller than a typical purple room but very similar in appearance and completely adequate for our 1 night stay. The man on reception was extremely welcoming, check in was quick and simple. There’s a breakfast service (we didn’t use it) and a small ‘bottle bar’ at reception for drinks (again we didn’t use). The Harvester restaurant / pub is just a short walk away and is what you’d expect of that chain and the petrol station next door has an Asda Express shop and a Greggs. All in all we were very pleased and will certainly check if there’s a Best Western next time we’re going away as a cheaper alternative to the purple lot. I would absolutely recommend this hotel.
Guest User
Standard Double Room
Stayed in Nov 2024
Couple
2 review
10/10
Outstanding
Posted on Jan 27, 2025
Excellent
Guest User
Standard Double Room
Stayed in Apr 2023
Travelling with friends
4 review
8.0/10
Very good
Posted on Jun 2, 2023
They delivered what was expected ✅
M492003****
Standard Double Room
Stayed in May 2025
Travelling with friends
145 review
10/10
Outstanding
Posted on Jul 2, 2025
A hotel near the highway. It is very convenient to park your car.
The boss is very nice and I like this place.
There is a Starbucks nearby. It is also convenient to buy coffee.
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HV30
Standard Family Room
Stayed in Sep 2023
Family
9 review
8.0/10
Very good
Posted on Oct 22, 2023
A little disappointed by a TV whose bandwidth did not allow you to follow the great rugby match... neither the sound nor the image was fluid!
The mattress on the little one's sofa bed was really more than average comfortable compared to the prices.
The shower head is fixed to the wall, it reminded me more of camping than a 3-star hotel…
And finally, the toaster attacked my sandwich bread and came out almost burnt...
In short, a little hollow!