Guest User
June 3, 2025
I booked 987 Design Prague Hotel for its convenient location, but unfortunately, my stay fell short of expectations. The hotel is situated on the corner of two busy tram lines, and the building noticeably shook every time a tram passed—which was quite frequent during the day. My original room faced directly onto the street and tram line, and I had to request a quieter room at the back of the building. Fortunately, the staff were able to accommodate this request. The breakfast team and housekeeping staff were excellent—friendly, efficient, and welcoming. However, my experience with reception was less positive. When I asked if the hotel had a gym, I was told yes and given directions to a facility located two blocks away. I made the walk, only to be told by the gym staff that I needed a QR code from the hotel to gain access. When I returned to reception to ask, the response was simply, “oh, you should have asked for the QR code.” This was frustrating, as I had already asked about using the gym and was not told about this requirement. Overall, while the hotel has a stylish design and a central location, the noise from the trams and the lack of clear communication from the front desk made the experience more stressful than it needed to be.