Hotels Near Playground in Puerto Morelos

This was my first stay on Puerto Morelos. My husband and I have been coming to Mexico for the past thirteen years. We don’t do all inclusive, as we like to experience the culture and local food. Our check in was smooth and Ernesto took great care with us. I was traveling with my sisters and one of their boyfriends. Ernesto was extremely helpful, giving us tips on places to visit, directions and stored our luggage for us since we arrived way before check in. The rooms were nice, nothing fancy, but very comfortable and good a.c.! The hotel was close enough to the square and walking distance to every kind of restaurant. The beach club was nice, but we spent more time at the bar and beach. Snorkeling right out from the hotel was great. You can swim quite a way out and see some beautiful fish. I saw two giant groupers, many large barracuda, angel fish, triggerfish, parrot fish, sergeant majors, stingray and more. You can take boat trips out to the reef, but I was happy swimming there and convenience of proximity to hotel. We were on the third floor of the hotel with a balcony with ocean view. I think it was room 306s. We would definitely stay there again, great price, location and staff!

This hotel is comparable to small, boutique hotel in the US. Common pool downstairs is small with only 10 pool side lounge chairs that are always taken. It was not clean and my kids eventually refused to go in after few days. However rooftop has a nice, clean adult 18+ only pool that has more chairs and covered tables and chairs area by a bar that was usually pretty empty with a nice view (if you are not traveling with minors). It has one primary restaurant for all meals ( no air conditioner at 70% humidity - yikes) that does not rotate menus ( does have separate breakfast, lunch, dinner menus but same everyday), room service, and one specialty Italian restaurant for dinner open few days a week when we were there. There is no air conditioned common area. None. If you want to get away from the Sun for a bit in a cool spot, it’s your room. No cool place to relax with a drink or play a game with your family. There really is not much of inside common area to speak of anyways but this was super annoying. Property is on the beach. Property being so tiny helps with how close you are to the ocean. The best area of the hotel was the rooftop but since no minors are allowed (even teens), I do not recommend for families. With a small common pool, barely any activities, no cooled area to hang out as a family, there is not enough to keep a family occupied. The upstairs adult only area is clean and nice, but there are so many adult only resorts that are so much bigger with way more diverse culinary options and amenities, why stay at a tiny hotel? Even at a great restaurant, eating the same menu gets old. With a restaurant that’s average, things got old very fast. We tried everything on the menu eventually trying to diversify but there were just not enough options. The quality was good but taste was bland. I think it would be good for folks on low sodium vegetarian diet though. We visit Mexico quite often and wanted to try something different from mega resorts in Cancun area, but this is far too much on the hotel side. We still wanted some nice resort amenities. What they did have was decent quality, DoubleTree level if you know the brand, but that is not what we were shooting for. Positives were - Puerto Morelos is very small but cute town less than a mile away and they have handful of bikes you can use or I just walked there. One of the biggest reef is right in front of the hotel and you can get a boat out there for $40/person that picks you up right at the beach in front of the hotel so you can snorkel for an hour or two. Ala cart menu kept us from gorging too much although we still ate more than we should’ve. :) Staff was friendly. This is a good hotel option for a brief stop. We were looking for a week-long pampering and with so many positive reviews we thought it would be great. But it unfortunately was a miss for us. We tried to make the best of it but we won’t be back.

The facilities in the room are a bit old The dehumidification was not done well and the quilt was damp. Other than that everything is great

Overall we enjoyed our stay here. We came for a friend's wedding in October 2021, and will keep out wedding-specific items for this review. There are many activities in the complex, but we came to see friends, hang by the pool, eat and drink. Overall this fit the criteria. During this time, it was still very humid, but perfect for being in the pool (not necessarily a wedding outfit!) Room service is convenient, but not always fast, especially late at night. I think 2 hours+ one evening for us. The room service food was better than some of the restaurants in my opinion. We didn't go on the beach other than for a pre-wedding party. They go through COVID testing when you check in.

This was our first time visiting. The hotel was amazing and beautiful. The food and drinks were fabulous. Employees and staff were very helpful. Raul works at the main pool. Very good drinks and sevices. Carols works at main pool and always has fast service with drinks. Heraclio has a great personality. He will find you when needed. All of the staff around the restaurants and pools are very friendly and great to talk to. Find Dora. This lady is trusting and amazing. She will get you anything you need. Very approachable. Everything is very special if you need it to be.

Wow! This is a perfect getaway from the city life. In the middle of the Jungle with luxurious commodities. We stayed in Balam Bubble. 🛁Waking up in the atmosphere of the bubble is truly spectacular. 🥰 The food experience for breakfast, lunch and dinner is perfect. Ximena and Esther gave us excellent service at the restaurant and made some delicious drinks 🍸. The entire staff is friendly and welcoming. Don’t forget to jump into the cenote and pool. Having lived in the Riviera Maya for 13 years, I must say, this experience went beyond expectations!! 100% recommended.

From first glance the place looks nice and the rooms had very large incredibly comfortable bed, this is where the positive feedback ends unfortunately. Let me begin with the towels. After coming out of the shower I opened up what appeared to be a clean folded towel and low a behold a large brown skid mark or blood stain the size of an average sized forearm was on it. I complained at reception and asked for a new towel but nobody apologised or offered to take away the old towel from our room which seemed a bit odd. Secondly I was over charged on a taxi ride to town and discovered this after paying the driver cash and noticing the driver enter the hotel to hand over commission to the receptionist after they both thought I left in the lift to my room. After I got into the lift I immediately forgot to ask the receptionist for a plate and fork and witnessed this very popular “tourist taxi hustle” which I’ve had enough of duration my stay in Mexico. Secondly the hotel food was on the same par as economy class on board food 15 years ago. The rooms don’t have robes or slippers either and the floors are made of wood so the comfort level lacks a little bit for the price. The flies and mosquitoes were throughout the entire hotel and this began to be very annoying especially when trying to relax in any location throughout the hotel. The cleanliness of the place is below average and this is the finally key point for us. Luckily we only stayed for 2 nights due to Kiwi.com not paying Swiss International and we missed our flights. I high recommend not staying here especially if you’re a couple wanting a relaxing escape. It fitted the purpose for 2 nights only! I highly recommend anyone to go stay in Cozumel and hire an AirBnB. We stayed for 5 months and it’s worth every min. We still love Mexico.