Xinyinzhan Hot Spring Holiday Resort

Xinyinzhan Hot Spring Holiday Resort Reviews

Xinyinzhan Hot Spring Holiday Resort

No. 128, Ping'an West Street, Yinzhan Forest Farm, Qingcheng District, Qingyuan, Guangdong, 511542, ChinaView Hotel Details
Xinyinzhan Hot Spring Holiday Resort
Xinyinzhan Hot Spring Holiday ResortXinyinzhan Hot Spring Holiday ResortXinyinzhan Hot Spring Holiday Resort
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Guest Reviews of Xinyinzhan Hot Spring Holiday Resort

8.9/10
1057 review
Verified reviews
Location9.1
Amenities8.7
Service8.9
Cleanliness9.0
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All reviews(1057)
Positive reviews(992)
Reviews with photos/video(332)
Relaxing hot springs(194)
Classy environment(138)
Tasty dinner(49)
Perfect for kids(42)
Loved the view(23)
Average sound insulation(23)
Has play area for children(19)
Loved the massages(12)
Negative reviews(65)
Moshe
Deluxe Hot Spring Double Room (Vip Building)
Stayed in Sep 2023
Family
1 review
9.5/10
Amazing
Posted on Oct 11, 2023
Super clean, very hospital and hard working staff that attended to every need. Superb amenities and hot spring cleanliness, I enjoyed my stay here so much.
Response from Property: 您好!非常感謝您對我們新銀盞温泉度假村的喜愛與支持,您的滿意是對我們最大的支持與鼓勵,也將是我們不斷前進的動力,希望新銀盞温泉度假村能夠有幸一直為您服務,為您帶來更多的驚喜和回憶,新銀盞温泉度假村竭誠期待您的下次光顧!
Kuailemeidebaozang
Business Deluxe Double Room
Stayed in Apr 2025
Family
121 review
9.5/10
Amazing
Posted on May 5, 2025
The business room I booked is connected to the scenic area, which I didn't understand before. The scenic area is large and well-equipped, with swimming and hot springs, and free drinks. But if you bring your children to stay, you must buy hot spring tickets first, which is a bit confusing.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for choosing Xinyinzhan Hot Spring Resort and sharing your stay experience in detail! We are very happy that you are satisfied with the convenient location of the business room, the scale of the scenic area and the supporting facilities. We are also honored to be recognized for the thoughtful service of free drinks! Regarding the issue of additional charges for children's accommodation, Xinyinzhan Hot Spring is a comprehensive scenic spot integrating accommodation, restaurants, hot springs, etc. Children over 1.2 meters tall need to pay an overnight fee to stay in the scenic spot. At the same time, the overnight fee includes children's open-air hot springs, water parks and buffets. The scenic spot will continue to improve the details of children's charges in the future and try its best to provide more transparent and humane explanations. We look forward to your visit again. We will definitely provide more considerate services to let you and your family have a perfect holiday!
Anonymous User
Deluxe Hot Spring Double Room (Vip Building)
Stayed in Apr 2025
Business travellers
3 review
7.0/10
Posted on May 5, 2025
Although the room is a bit small, it has a private hot spring pool and a slate bed. There are many public hot spring pools and a swimming pool for children.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for choosing Xin Yinzhan and taking the time to share your stay experience! We are delighted to learn that you are satisfied with the private hot spring bath, stone pit bed and abundant public hot spring facilities in the room, especially the children's swimming pool! We have carefully recorded the room space problem you mentioned, and will continue to explore solutions to optimize the space layout in the future, striving to bring you a more comfortable holiday experience. I look forward to creating more beautiful memories for you and your family next time!
Yan-yu-ye
Business Deluxe Double Room
Stayed in Apr 2025
Family
23 review
9.2/10
Great
Posted on May 3, 2025
The house is a bit old, not commensurate with the price, but the service quality has always been very good👍I have been patronizing this old hotel for 20 years. I hope the service and quality will continue to be maintained... Please renovate the room
Original TextTranslated by Google
Response from Property: 尊敬的客人,您好!萬分感謝您多年來對新銀盞始終如一的支持與信賴,您的長久光顧是對我們最大的肯定!能得到您對服務質量的認可,我們倍感榮幸與温暖。同時您提出的房間裝修建議我們已鄭重記錄,目前已將翻新改造提上日程,力求在保留經典韻味的同時,融入更多現代舒適元素。未來我們定不負期待,持續精進服務盡力做到物超所值,也盼望着以煥然一新的面貌,繼續陪伴您度過每一段愜意的温泉時光!衷心祝願您生活美滿,萬事勝意!
LinnaLi
Deluxe Hot Spring Double Room (Vip Building)
Stayed in Mar 2025
Family
14 review
2.7/10
Posted on May 1, 2025
After moving here from Chimelong, I felt a huge gap. The rooms are old and the service is terrible. Here are some things I can't stand. 1. The facilities are old and the bathroom leaks badly. After taking a shower, the whole bathroom is flooded. There is no dry and wet separation. The wallpaper is torn and the lighting is dim, which makes people not want to stay for a while; 2. Disposable slippers are not provided. If you don't want to get athlete's foot, please bring your own slippers; 3. The service is terrible. This is the first time I heard that a hotel needs to pay 30 yuan for lost room cards, and the fee for minors is charged without the consent of parents. Although the door card was later found and refunded, it feels too bad. The waiters I met on the road were full of resentment. They were very impatient when I asked a question. I stayed in Chimelong Hotel for two days and I felt like I had turned from a god to an innocent person when I came here. 4. There is no such thing as hot water circulation. It is said that the hot water is mountain spring water (cannot be confirmed, it is no different from tap water). It takes 15 minutes to turn on the hot water. In fact, there is no hot water circulation facility. Imagine waiting for 15 minutes to take a bath or wash your face. 5. The bathing pool is dirty, and there are many unknown substances in it. Please imagine it yourself. In short, there are too many complaints. I will never come here. Guests under the age of 60 should never choose this hotel.
Original TextTranslated by Google
Response from Property: 尊敬的客人,您好!非常抱歉此次入住給您帶來如此糟糕的體驗,您反饋的問題我們已逐條核查並高度重視。對於房間設施破舊、洗浴間漏水、牆紙破損、燈光昏暗等情況,我們已安排工程部全面檢修,並將加速推進客房翻新計劃;關於一次性拖鞋供應及房卡收費問題,我們已重新規範服務流程,後續將明確告知收費細則;針對服務人員態度不佳,我們已開展全員服務意識培訓,強化服務標準與溝通技巧。熱水循環問題和温泉泡池清潔疏漏暴露出我們管理的嚴重不足,目前已着手加裝熱水循環設備,並加密温泉池清潔頻次與水質檢測。您的批評是我們改進的動力,真心希望能有機會彌補過失。再次向您致以最誠摯的歉意,祝您生活愉快!
Mmm-jilier
Deluxe Hot Spring Double Room (Vip Building)
Stayed in Mar 2025
Family
10 review
10.0/10
Outstanding
Posted on May 25, 2025
Of course, the first choice for hot springs is Xinyinzhan. I come here with my relatives every year to soak in hot springs. The resort is very large and there are plenty of parking spaces. There are so many hot spring pools and entertainment facilities inside that you can't finish playing. There are many types of hot springs, enough for you to soak slowly, and there are also saunas, fish therapy, etc. If you don't want to soak in hot springs outdoors, you can also book a room with a private hot spring pool. There is also a hot pit next to the private hot spring pool where you can lie down, which is very suitable for lazy people. (The wooden spoon in the picture is brought by myself) There are also many entertainment facilities, billiards, fitness equipment, children's playground, and swimming pools. Children love it.
Original TextTranslated by Google
Response from Property: 尊敬的客人:感謝您的高度評價每年都能迎接您和家人的到來,是新銀盞最温暖的約定~度假村的大空間、充足車位、多元泡池和娛樂設施,很開心能成為你們相聚的快樂載體!帶私人池的房間 + 熱坑床已為 “懶人” 備好,期待您下次帶更多小道具來解鎖新玩法~我們每年都在努力升級,等您再來泡新湯、享新趣!
Guest User
Deluxe Hot Spring Double Room (Vip Building)
Stayed in Mar 2025
Couples
12 review
10.0/10
Outstanding
Posted on Apr 7, 2025
I have been here several times. The front desk service is very warm and thoughtful. After all, it is an old brand. The environment is good, with green trees, many hot spring pools, sauna rooms, hot stone kangs, badminton, table tennis, billiards, and children's play areas. The room is spacious and clean, and it also has a private pool and hot stone bed. The hot spring water is free to use. You can soak in the hot spring in the room at any time. It is worth praising. The dinner is also rich. There is a large free parking lot, which is very convenient for self-driving. Very satisfied.
Original TextTranslated by Google
Response from Property: 尊敬的客人,很高興能得到您全方位的認可!我們會把這份榮譽當作前進的動力,持續加強員工培訓,完善設施設備,優化環境佈置,創新餐飲服務。期待您的再次到來,我們將以全新的姿態迎接您,為您打造更加難忘的入住回憶。
nhkjx
Deluxe Hot Spring Double Room (Vip Building)
Stayed in Mar 2025
Family
59 review
8.0/10
Very Good
Posted on Apr 5, 2025
This is an old hot spring hotel that has been around for a long time and has mature services. However, there were too many people during this holiday and the buffet breakfast and dinner were not available in time. There was nothing to eat after the buffet breakfast and dinner were cleared. Hotel facilities need to be improved.
Original TextTranslated by Google
Response from Property: 尊敬的客人:非常感謝您選擇我們景區並留下寶貴的點評。新銀盞自2003年開業至今,憑藉成熟服務為您帶來一定體驗。在此,我們要為假期期間自助早晚餐供應不足以及酒店設施未能讓您滿意的狀況,向您致以最誠摯的歉意。假期客流量的大幅超出預期,給餐飲供應造成了極大壓力,致使餐食清空後補充不及時,讓您沒能享受到豐富的自助美食,這是我們工作的失誤。同時,我們也深知酒店設施存在改進空間,這一直是我們重點關注的方面。目前,我們已制定了詳細的設施升級計劃,涵蓋客房、公共區域等多處設施的更新換代,致力於為客人打造更優質的環境。我們將持續優化運營管理,在未來的節假日提前做好充足準備,合理調配資源,保障餐飲供應的及時性與豐富度。再次感謝您的直言不諱,您的反饋是我們進步的動力。期待您的再次光臨。
Anonymous User
Deluxe Hot Spring Double Room (Vip Building)
Stayed in Feb 2025
Other
145 review
7.2/10
Posted on Mar 31, 2025
It's an old hotel. When I arrived at the hotel, I remembered that I had been here many years ago. The layout of the hot spring pools is quite standard, and there are quite a few of them. Some of the pools are separate rooms and require additional fees. The room is a bit old and there are basically no facilities. The good thing is that the water in the hot spring pool in the room first passes through the stone kang, which is very comfortable to lie on. It was only Tuesday, and there were not many people. Check-out was still only extended to 1 o'clock, which is stingy.
Original TextTranslated by Google
6/8
Response from Property: 尊敬的客人,非常感謝您再次選擇我們景區,能在多年後與您重逢,我們深感榮幸。對於酒店設施的老化以及退房時間的問題,我們向您致以誠摯歉意。我們一直致力於提升客人體驗,目前已將房間設施升級提上日程,期望在不久的將來為您呈現全新面貌。獨立温泉池收費是基於其提供的專屬私密體驗,我們會不斷優化產品組合,讓選擇更豐富合理。關於退房時間,我們通常的規定是為了確保客房能及時清潔整理,以迎接後續客人。但您的反饋十分寶貴,我們會進一步評估調整,在保障服務質量的同時,盡力滿足客人需求。很欣慰您對石板炕體驗感到滿意,這也是我們傳承特色服務的體現。期待您下次光臨,見證我們的改進與蜕變,為您打造遠超記憶的優質温泉之旅 。
Anonymous User
Deluxe Hot Spring Double Room (Vip Building)
Stayed in Feb 2025
Other
6 review
6.5/10
Posted on Mar 10, 2025
The environment is OK, but the facilities and rooms are a bit old. The service in the hot spring is good, the goods in the small supermarket are reasonably priced, the service attitude of the front desk staff is average, the floor change is inconvenient, and you have to change elevators several times to get to the room. The hotel restaurant's products are not fresh and the prices are high. There was an alarm in the middle of the night, and the experience was average.
Original TextTranslated by Google
Response from Property: 尊敬的客人:您好!非常感謝您選擇我們酒店,並留下寶貴評論。您提到的問題,我們高度重視,在此誠摯致歉。關於房間設施陳舊,我們已制定翻新計劃,今年內會逐步對客房進行升級改造,從傢俱到內部設施,都會全面更新,提升您的居住體驗。樓層轉換不便,我們正積極探討優化方案,後續可能會調整電梯運行模式或增加引導標識,讓您能更便捷地抵達房間。酒店餐廳菜品不新鮮、價格偏高的問題,我們已對採購流程和菜品定價展開審查,會加強食材品質把控,定期更新菜單,合理定價,確保您能品嚐到新鮮美味且性價比高的佳餚。前台服務態度一般,我們將加強員工培訓,提升服務意識和專業素養,後續您會感受到更熱情、周到的服務。半夜警鈴響起,給您帶來極大困擾,我們已排查原因,是設備故障導致誤報,現已完成全面檢修,還增設了應急預案,避免此類情況再次發生。再次感謝您的反饋,希望您能再給我們一次機會,相信下次您會收穫滿意體驗。
Guest User
Deluxe Hot Spring Double Room (Vip Building)
Stayed in Feb 2025
Family
1 review
10.0/10
Outstanding
Posted on Apr 29, 2025
Towels are adequately supplied, but some pools are not open. The food was a bit slow to serve during the team building. The VIP building is very convenient, the hot spring is great, and it is suitable for bringing children. It would be better if there were more fruit styles.
Original TextTranslated by Google
Response from Property: 親愛的客人,您對景區的滿意讓我們倍感欣慰。我們將繼續努力提升各個方面的品質,以更高的標準要求自己,為您和每一位客人提供更加卓越的服務。同時,也十分感謝您提出的寶貴建議:關於部分温泉池未開放,我們會根據季節與客流動態調整開放策略,確保豐富體驗;針對團建高峯期上菜延遲的問題,我們已優化後廚出餐流程與人員調配,全力提升用餐效率;而水果品類的建議,我們已記錄在案,後續將豐富果盤種類,滿足更多口味需求。期待下次重逢,為您和家人帶來更全面、更優質的度假享受!
Guest User
Deluxe Hot Spring Double Room (Vip Building)
Stayed in Jan 2025
Travel with friends
10 review
7.5/10
Posted on Mar 1, 2025
The room is simple, with a country hotel style. The garden has beautiful scenery and cute mop swings. The water in the room's hot spring bath is not very hot, it would be better if it could be heated. The breakfast is very rough...
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!對於此次入住中的種種不足,我們向您致以最誠摯的歉意。房間風格受鄉間特色侷限,我們將在保留特色基礎上,增添舒適軟裝。泡池水温不熱,可能是設備突發小故障,可以及時和服務員反饋,我們會及時排查問題,現已維修並安排專人定時監測。自助早餐品種多,中式的有粥類、饅頭、包子、青菜、熱菜、豆漿、現做麪食、煎蛋、湯粉等,西式的有麪包、蛋糕、果汁、蛋卷等,還有清遠的特色小吃等,很抱歉可能沒能跟您的需求相符,我們會不斷完善、努力提高,期待您的再次光臨哦~
Guest User
Deluxe Hot Spring Double Room (Vip Building)
Stayed in Apr 2025
Family
13 review
10.0/10
Outstanding
Posted on May 11, 2025
The room is very clean and the hot spring feels good
Original TextTranslated by Google
6/9
Response from Property: 尊敬的貴賓,感謝您給予景區的高度讚譽!從您踏入景區的那一刻起,我們就努力讓您在每一個環節都感受到舒適與滿意。您的好評是對我們景區辛勤付出的最好回報,我們會繼續秉持專業與熱情,為您打造獨一無二的住宿之旅,歡迎您再次入住。
Anonymous User
Deluxe Hot Spring Double Room (Vip Building)
Stayed in Jan 2025
Family
18 review
10.0/10
Outstanding
Posted on Feb 25, 2025
Environment - **Beautiful garden landscape**: The resort adopts a garden-style layout, beautiful environment, fresh air, and is praised as a "natural oxygen bar". - **Clear water in the hot spring pool**: The hot spring water comes from deep underground, rich in trace elements, clear water, good hygiene, and the hot spring water is replaced every day. #### Facilities - **A wide variety of hot spring pools**: There are many hot spring pools with different functions, such as milk pools, ginseng pools, fish therapy pools, etc., to meet different needs. - **Complete leisure and entertainment facilities**: Swimming pools, children's playgrounds, gyms, billiard rooms, etc. are provided, suitable for tourists of all ages. #### Rooms - **Good balcony view**: The room balcony has a wide view and you can enjoy the beautiful garden. #### Catering - **Diverse buffets**: Breakfast and dinner buffets are rich in variety, including sashimi, hot dishes, desserts, etc., but some guests think the breakfast is average. #### Service - **Good service attitude**: The staff are warm and thoughtful and can solve problems in a timely manner. #### Transportation - **Convenient transportation**: Close to the Yinzhan exit and Yinzhan station of Guangqing Expressway, it is very convenient to drive or take the urban rail. Overall, Qingyuan New Yinzhan Hot Spring Resort is a good place for leisure and vacation.
Original TextTranslated by Google
Response from Property: 尊敬的客人:您好,感謝您選擇清遠新銀盞温泉度假村並分享您的真實感受。很高興您認可了清遠新銀盞温泉度假村在園林景觀、温泉水質、設施種類、房間陽台景觀、自助早晚餐、服務態度和交通方面的優勢。我們一直致力於為客人提供更優質的休閑度假體驗,您的建議會幫助我們做得更好。無論是園林的進一步美化,還是設施的更新完善,又或是服務的優化提升,我們都會不斷努力。期待您再次來到度假村,感受我們的變化,也希望您能繼續關注和支持我們,祝您生活愉快!
eskycity
Business Deluxe Double Room
Stayed in Dec 2024
Family
12 review
9.7/10
Amazing
Posted on Feb 28, 2025
The room was very clean and spacious, but a little far from the hot spring. The hotel's hot spring was also very clean and unique, with a garden-style design and a large massage pool 1, which was divided into a low-temperature pool and a high-temperature pool. The children liked it very much and didn't want to leave.
Original TextTranslated by Google
6/12
Response from Property: 親愛的客人:您好,感謝您的認可!您的滿意是我們前進的動力。我們一直致力於打造舒適乾淨的住宿環境與特色温泉體驗,得知您對房間、温泉的乾淨程度以及特色設計都十分滿意,小朋友更是玩得不亦樂乎,我們由衷地開心。關於房間與温泉區的距離,新商務樓的房間離公共温泉區僅需步行1-2分鐘,同時景區也配備了電瓶車在景區內免費接送服務。盼着您下次再來,享受更多美好 。