Hotels Near Americanas in Rio de Janeiro

I stayed in the hotel for the commitment I had because it was close. As it was one night only, I chose to book. The room was very dirty, sabble paper open in the pier, all dirty. 2 towels, 1 was acceptable and the other was completely swept and damaged. I put it on the floor because I had no courage to use it. The bed is horrible and noisy, and the dressers too. Have you seen a short shirt? Yes, it was so much to cover up to half the body and thinnerly impossible. I had nothing but that shirt to cover. Summary: I didn't sleep anything, super discomfortable. It's all about all the rooms, bad clothing. Coffee is half mouth, but in any case I've seen worse. The only positive point is that the reception official called ”D”. When we arrived at the hotel, we were surprised by the information that the system was out of the air and would take a little, then the same offered us 2 courtesy drinks for the event. The only thing I liked at the hotel, but you're only reserved in the last case if you don't want to get angry.

counter staff member was fantastic and checked us in once rooms were ready, car park is a big advantage and is off street secure., pool up top is flash area. nice rooms which for the budget level were great.

I actually had 2 comfortable nights at this hotel but their website just kept on charging my credit card over and over. Thankfully, it showed up on my phone, so I was able to inform the staff and show them the receipt at the time. A very helpful front receptionist said he would contact the finance department and that when I checked out early the next morning' it would all have been rectified. When I went to reception, no one could help and I was told to wait for the manager who would be on duty after my flight left..... So far, no response from this hotel and no money back.I've contacted my credit card provider and so I now have to battle to get my money back. My experience of checking in was in I’m afraid to say, truly awful. I arrived at 5am and the older gentleman checking me in was ignorant. Apparently, he was the ‘English speaker’ on duty and he completely ignored me when I asked a question. I received no information whatsoever about breakfast times, where facilities in the hotel were and he didn’t even have the good manners to look up at me when I checked in, he just opened his hand for my passport. He started huffing and getting obviously irritated when I asked if it were possible to arrange a later breakfast as I wouldn’t be getting to bed u TIL 6am, despite having to pay for the hotel for the night before. The guy actually just ignored me until I asked him directly and he didn’t even look up and said ‘no’ in a really annoyed manner. Great customer service, thanks! Thankfully, when I had need to speak to reception staff during the day, this was a much better experience. I spoke to a young woman and on another occasion a young uni man who were friendly and helpful, so much so, I decided to stay again on my return trip the following week. That was up until they kept charging my credit card, firstly through the own hotels website that said the transaction failed but charged the credit card and then again when duplicate monies had been charged by the hotel. Mistakes happen. It it how quickly and satisfactorily they are sorted that makes the difference between staying there again and avoiding it. Would I recommend staying here? Yes, breakfast is good and the hotel was clean and quiet on the 19th floor. It is dated and could do with updating but it is not bad value when they don’t empty your bank account! Just pay in cash if you’re staying there and avoid that nasty old man on reception who works at night.

Super pleasant service, clean and very comfortable rooms. Congratulations to everyone involved!

I was hosted in this hotel last weekend - 02 to 03/07/2022. I have contacted me, and Mrs Vanessa has answered me, she kept the forgotten pieces, and the next day she sent me for Sedex with great delight and sympathy, and I would like to congratulate her on the sensitivity and empathy shown by that person. All the staff very careful and efficient.

My wife and I stayed in the hotel for 10 days for our honeymoon after receiving a recommendation from a friend. When we first arrived we were disappointed because the room had not been cleaned adequately (dirty carpet, stains and dead bugs in the bathroom) and despite informing the hotel we were coming for our honeymoon we didn’t receive any special welcome, for example a note or message from the hotel or chocolate gift as we saw others receive on Instagram. We complained to the reception about the cleanliness and the next morning the room was cleaned to our expectations, we were happy with how the complaint was handled. The hotel room we were given was an ocean view on the 10th floor. The view was amazing and we loved falling asleep and waking up to the sound of the ocean. However we feel that for the price and star rating of the hotel, the rooms need to be refurbished, the room feels dated and the bathroom finishings are not befitting of the hotel we expected from the pictures; messy paintwork and grouting, broken wooden furniture, poor quality shower and at one point there was no hot water so our first night was cold showers. We have stayed in lower and similarly priced and rated hotels and the quality of the room and bathrooms were better than this hotel. We used the tennis courts and gym during our stay which was a nice option. We both had the tropical Spa experience which was a wonderful and relaxing experience and the Spa staff were great. We chose the all inclusive option at the hotel and we were not disappointed with the selections available and the high quality of food on offer from the restaurants. The service from the staff at the restaurants was wonderful. The location of the hotel is excellent, after exploring the area we determined it has the best location of all the hotels in Ipanema / Leblon / Copacabana, because of the direct beach access to a “private” beach. Halfway through the stay we received a note in our room to say there was a problem with the pre payment and amount of consumption. We were very surprised because we had the all inclusive option and had not taken anything not included. We called the reception to inquire about the problem and the person was not able to explain what was the problem. (My wife is Brazilian so language was not the problem). We had to go down to the reception to speak with someone else, where we were told that the pre payment taken by the hotel was not enough to cover the cost of our stay (10 days) and so an additional payment was needed. The hotel knew we were staying for 10 days and should have known the total cost of our stay (excluding extras not included Ina lol inclusive), and taken the payment up front, rather than send us an ambiguously and informally written letter, halfway through the stay which the staff could not explain on the Phone. This was an annoying inconvenience and not a nice experience which the hotel could have very easily avoided. To be 5 stars and for us to consi

Beautiful Hotel from room views and the the pool side and the garden beachfront so relaxing 🌅🌇 breakfast Is everything good.🥐🍳 wonderful stays disabled access ♿ toilet, elevator 🛗 so cool haha I was just confused the turnings round elevator abc number anyways on the the room.arw in circles too ☺️ probably it's the designs infrastructure is cute tallest building I love everything and would choose this hotel when comes to Rio de Janeiro don't skip to stay and experience this paranomic views,the hotel stuff are really nice the ladies ,the doorman and even the one helps our luggage the front parking lot big space taxis are outside ready to go.ooh the area is closer to leblon and far from Copacabana,I stay from the Centro when I book the hotel don't have clue how far this hotel from where I was so better check the map me or Google haha 😂 so you won't feel lost like me.its very Forest mountain 🏔️ sides and it's cooler it's difirent sides of town I guess the resort is very outstanding from the area Have a shotp,have good foods, actually don't need to go out if you come for relaxing 🌅 massage,beach eat chilling stay in the morning the sunrise 🌅 so beautiful birds chirping so calm 🦜🦜🦜🦜 it's perfect hotel for me the room have smart light or just a multi colored lights haha makes it more night so romantic ❤️⭐⭐⭐⭐⭐⭐⭐⭐❤️❤️❤️

Even tho I had problem with luggage, Cassia from Tryp Hotel in Rio has been wholesome and amazing person to help ne find out everything qbout luggage and she is amazing worker and her kindness,nxt lvl

It was a reservation over the hour, I called asking if I had reservation the girl was super careful with me, they received me very well it was perfect, my daughter loved everything, every detail. The only thing she wanted to go to the pool more she was in work, we promised her that we would come back and we're sure we're going.

I stayed in the master suite, she is on the 12th floor and the most spacious with smart TV. Clean room, air conditioning works well. We ask lunch in the room has only one chair in the room, difficult to make lunch. The bathroom was clean , a good shower but a foam smell . Breakfast is excellent, with several options including salts, mosquito eggs, hot dog and others Heart reception