Welcome to the iconic hotel in the heart of Batumi. With our convenient location, it will take you less than 5 minutes on foot to reach the breathtaking Black Sea. If you're looking to explore the historic charm of the city, our family hotel in Batumi is just a 10-minute walk from the old town. Take your time, enjoy the leisurely pace, and let the salty air invigorate your senses. From the moment you set foot in our hotel, we invite you to deeply relax, immerse yourself in the famous Georgian hospitality, and indulge in the experiences we have prepared for you. Take a dip in our seasonal outdoor pool. Indulge in the flavors of Georgia and beyond at our on-site restaurants, where you can savor delicious international dishes prepared with care. After a day of exploring the city or lounging in our Spa Center, retreat to your comfortable room or suite, where you can recharge and unwind in a peaceful environment. Your journey of exploration and relaxation starts at our resort in Batumi.
"We stayed at Sheraton Batumi Hotel expecting the standard of a global 5-star luxury chain. Unfortunately, while the location is beautiful, the overall experience fell far below expectations.
The property’s location, right in front of the beach, is stunning. The views are lovely and the building itself looks impressive. Sadly, the service and operational quality did not match the pricing or brand promise.
Here were the key concerns:
1. Language & Service Gaps
For a luxury, premium-priced international hotel, it was surprising that several staff members struggled to understand basic English. This made even simple requests unnecessarily complicated.
2. Inedible Food on Day 1
On the day we checked in, we ordered a ciabatta pesto sandwich. The ciabatta was so hard it was impossible to chew. It literally sounded like knocking on wood. We had to remove and eat only the filling. This is basic food quality control that should not fail in a 5-star property.
3. Repeated WiFi Failures
Within an hour of check-in, the WiFi stopped working. I had official calls to attend, yet even after 2–3 hours, the issue wasn’t resolved. The next day, the WiFi again went down for 2–3 hours. In a hospitality business today, reliable internet is non-negotiable. There also seemed to be no backup plan or proactive communication.
4. Shower Head Burst - No QC?
The following morning, the shower head burst while in use, flooding the bathroom. My belongings got wet and it completely disrupted the morning. When a room is marked “ready,” basic quality checks should ensure fixtures are functional.
5. Breakfast Quality Below Standard
The breakfast buffet was largely cold. Vegetarian options were extremely limited. Even the falafel was undercooked. The omelette was overly oily. At the very least, for a globally known chain, one Indian option or more diverse vegetarian choices would have been appreciated.
6. Room Service Delays
Ordering water to the room took nearly an hour and required four calls. That level of delay for something so basic is difficult to justify.
Overall, while the location is excellent, the service standards, food quality, maintenance checks, and responsiveness did not align with what one expects from a Sheraton property.
For the price paid, this was not a luxury experience. I hope management takes this feedback seriously and works on operational consistency, staff training, and basic quality control."