Awa Hotel

Awa Hotel Reviews

Awa Hotel

2 Kawaha Point Road, Fairy Springs, Rotorua, Bay of Plenty, 3015, New ZealandView Hotel Details
Awa Hotel
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Awa Hotel Guest Reviews

4.2/5
Very Good
102 review
Verified reviews
Location4.5
Amenities4.0
Service4.1
Cleanliness4.3
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All reviews(102)
Positive reviews(26)
Reviews with photos/video(8)
Awesome rooms(10)
Clean and tidy(7)
Friendly owner(6)
Great location(6)
Negative reviews(3)
Guest User
Deluxe Twin Skyline View (2 Double Beds)
Stayed in Nov 2024
Family
1 review
2.5/5
Posted on Dec 30, 2024
The room and the beds were good, but the service was definitely not up to standard, the reception was not interested in helping the guests at all, were ignored.  The two mornings we had breakfast, it was horrible, there was barely any food and nobody in charge of the breakfast area and the food was not what we payed for at all.
MarjyBarjy
Deluxe Triple Room (2 Double Beds + 1 Single Bed)
Stayed in Aug 2024
Family
1 review
2.0/5
Posted on Sep 9, 2024
Cockroach,Also Our Room Looked Out Onto A Fence With Unmowed Grass And Materials Left Over From Building It And Had Paid For Five Buffet Breakfasts When Booked Room And This Morning I'm Being Asked How Much In Total Did I Pay Could I Screenshot Etc Etc And The Buffet Breakfast On Offer Was Either Omelette Or Bacon And Eggs I Demanded Refund On Breakfasts Plus My $50 Bond That Had Been Charged Upon Arrival Will NEVER Stay Here Again Nor Recommend Too Anyone I Know Absolutely Disgusting Service Too Say The Least
Response from Property: Thank you for taking the time to share your experience, and I sincerely apologize for the issues you encountered during your stay. I understand how disappointing it must have been to find a cockroach in your room and to look out onto an unkempt area. This is not the standard we aim to uphold.I’m glad to hear that your breakfast refund and the bond refund were processed; however, it’s concerning that the communication around your payment was unclear. I will address this with our team to ensure better clarity in the future.Your feedback is invaluable in helping us improve, and I’m truly sorry that we fell short of your expectations. We appreciate you bringing these matters to our attention and hope you might reconsider giving us another chance in the future.
Guest User
Deluxe Twin (2 Double Beds)
Stayed in Nov 2024
Family
2 review
3.5/5
Posted on Jan 7, 2025
New and clean building and facilities, but missed a minimum things like shampoo and soap, also not enough car parks.
Leung Yiu Ming Eric
Deluxe Twin (2 Double Beds)
Stayed in Nov 2024
Family
11 review
4.2/5
Very Good
Posted on Dec 31, 2024
The hotel should be renovated not long ago, the room are quite new and toilet is clean.. location is good right opposite the Skyline. And only 10 mins drive to town center.
Siew Khim
Deluxe Twin (2 Double Beds)
Stayed in Nov 2024
Travel with friends
16 review
4.5/5
Great
Posted on Dec 27, 2024
The room is clean and spacious. The breakfast quality can be improved. It’s clean but presentation can be better. The buffet spread can be more, food taste good. Will recommend my friends.
Jung Gyum
Deluxe Double (1 Double Bed)
Stayed in Oct 2024
Couples
28 review
4.0/5
Very Good
Posted on Dec 23, 2024
The price was really good and the location was great, literally right across the road from the Skyline Luge. Potentially more rooms than available parking, but no complaints otherwise.
Anonymous User
Grand Triple (3 Double Beds)
Stayed in Feb 2024
Family
2 review
4.5/5
Great
Posted on Mar 10, 2024
My family and I stayed in room 214 and found the beds to so hard and very uncomfortable. My husband had to sleep most of the night in the chair. I also asked a staff member at reception where abouts was the gym and pool I was told there wasn't any, I explained it, states it online he seemed confused. I think it needs to be altered online hence one of the reasons I had booked here. Apart from these issues the hotel was clean and very tidy, and the staff members were friendly.
Response from Property: Thank you for taking the time to share your feedback about your stay in room 214. I sincerely apologize for the discomfort you experienced with the beds and for the confusion regarding the gym and pool facilities. Your comfort and satisfaction are very important to us, and I understand how frustrating it must have been for your husband to have to sleep in a chair.I appreciate you bringing the discrepancy about the amenities to our attention. We will review the information provided online to ensure it accurately reflects our offerings.On a positive note, I'm glad to hear that you found the hotel clean and tidy, and that our staff members were friendly. Your feedback is invaluable in helping us improve, and we hope to have the opportunity to welcome you and your family back for a more comfortable stay in the future.
Ah Zhuan
Deluxe Triple Room (2 Double Beds + 1 Single Bed)
Stayed in Aug 2024
Travel with friends
15 review
5.0/5
Outstanding
Posted on Oct 19, 2024
Location was great. Love the room. Very friendly staff! Lots of parking space
Response from Property: Thank you for your wonderful review. We're thrilled to hear that you loved the room, enjoyed our convenient location, and found the staff friendly. It's also great to know the parking space met your needs. We look forward to welcoming you back in the future.
Guest User
Twin Room (1 Double Bed + 1 Single Bed)
Stayed in Dec 2024
Family
2 review
3.0/5
Posted on Jan 9, 2025
Hotel is right opposite of Skyline very convenient.
Daniel Christian
Deluxe Twin (2 Double Beds)
Stayed in Oct 2024
Couples
6 review
5.0/5
Outstanding
Posted on Nov 19, 2024
Amazing place, very clean and good location
GeorginaWang
Deluxe Twin (2 Double Beds)
Stayed in Jan 2024
Family
3 review
5.0/5
Outstanding
Posted on Feb 17, 2024
The room was nice and clean. It was facing to the skyline, but very quiet even its next to the road.
Response from Property: We're delighted to hear that you found the room nice and clean, and that you enjoyed the quietness despite being near the road. It's great to know the skyline view added to your experience. We hope to welcome you back for another peaceful stay.
Ashneel Avinit Ram
Deluxe Twin (2 Double Beds)
Stayed in Nov 2023
Family
2 review
4.2/5
Very Good
Posted on Dec 30, 2023
Great location for activities
Response from Property: Thank you for your feedback. We’re glad to hear you enjoyed our great location for activities. We hope to see you again soon.
Luisa
Deluxe Twin (2 Double Beds)
Stayed in Jun 2024
Couples
16 review
5.0/5
Outstanding
Posted on Jul 25, 2024
Nice stay!
Response from Property: Thank you for your feedback. We're delighted to hear you had a nice stay. We hope to welcome you back soon.
Anonymous User
Deluxe Twin (2 Double Beds)
Stayed in Sep 2024
Family
89 review
5.0/5
Outstanding
Posted on Oct 28, 2024
During my one-month trip to New Zealand, I stayed at the only hotel that had a quilt cover instead of a "sandwich quilt" made of sheets. What a surprise. I'm not used to the "sandwich" quilts made of sheets in Australia and New Zealand. I always feel that the quilt in the middle is dirty, and it's inevitable that it will get scratched when it's wrapped in sheets. The hotel is very clean, and the bed in the twin room is also very large, unlike many twin rooms where the beds are only 0.8-0.9 meters wide, so you have to be careful when turning over.
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Guest User
Twin Room (1 Double Bed + 1 Single Bed)
Stayed in Sep 2024
Couples
4 review
4.2/5
Very Good
Posted on Oct 22, 2024
The room was clean and the location was convenient as it was close to the city center, however, when I ordered an omelette and scrambled eggs for breakfast, the omelette was just a flat crust of cabbage and bacon on a plate, which was a bit surprising.
Original TextTranslated by Google
Response from Property: Thank you for your feedback. We're pleased to hear you enjoyed the cleanliness of the room and found our location convenient. However, we apologize that the omelette didn’t meet your expectations. We strive to offer a high standard in all our meals, and your comments will help us improve. We appreciate your input and hope to have the opportunity to welcome you back for a better experience.