Limehome Saarbrücken Berliner Promenade Reviews

Perfect location and good facilities, no big hygiene issues, but still found hair in the bathroom.

Good Facilities, But Service Was Incredibly Disappointing The living conditions and amenities are good, but the service I received was a major disappointment and completely disrupted my plans. This is why I feel my spending of time and money was a waste, which is reflected in my low rating. My problems started with the check-in. I completed the online check-in successfully, but I could not get my access code. I was forced to wait for over an hour at the train station while trying to resolve this. I was stuck in a frustrating loop with a chatbot that kept insisting the code was in my booking details (it was not). Only after I finally managed to reach a real person was the access code sent to me. To make matters worse, I was then informed that a serviceman would need to enter my room for repairs the next day between 10 AM and 2 PM. I was shocked by this, especially since I had an important work video call scheduled for that exact time. This forced me to find a quiet café to work from, leading to additional expenses. My rating for service and confidentiality is very low. The lack of communication and respect for a guest's privacy and schedule is unacceptable.

The hotel is well located. The room is clean. There are many little things that are necessary on a trip. But there are also shortcomings, namely: for some unknown reason the room is very hot despite the cool weather (late May 2024). The bathroom is dimly lit. To register at the time of check-in, you must have Internet access, since the code for entering the room is not sent by SMS, but only a link to it (by the way, there is WI-FI at the station). And the main drawback of my trip - the elevator did not work for all 6 days of stay (supposedly due to the flood). However, to my surprise, on the third day of stay, a working elevator was found from the service entrance, but it was only possible to go down, since it was impossible for tourists to enter the building through this door from the outside, and climbing the steep stairs to the 6th floor, especially with luggage, was a pleasure ...

Preis / Leistung nahezu unschlagbar. Leider gibt es keinen Service vor Ort und es muss alles online stattfinden. Mein Handyakku war leer und ich musste diesen erst vor Ort in einem Cafe laden, um die finale Registrierung zu dem Zimmer online abzuschließen.