au_ahodgson
July 10, 2025
Our suite was stunning — peaceful, cave-style, with a private pool and breathtaking caldera views. Breakfast was fresh, and the front desk staff were helpful with transfers and check-out. Unfortunately, the hospitality at the pool bar was disappointing. On our first night, we invited two friends for pre-dinner drinks and were told we couldn’t sit at the bar or the restaurant — due to a private dinner that had taken over the space. We weren’t informed about this at check-in, and it was embarrassing in front of our guests. The bar staff were dismissive and unhelpful until we complained. Shockingly, the next night it happened again — this time just the two of us, again told we couldn’t sit by the pool for a cocktail. We paid €36 for two very poor mojitos and left. This is a hotel that’s all about the view, not the service. For the price, we expected a lot more warmth and flexibility. Sadly, we wouldn’t return.