Av. Mal. Floriano Peixoto, 77, Santos, Sao Paulo, 11060301, BrazilView Hotel Details
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Guest Reviews of Ibis Budget Santos Gonzaga
7.6/10
Good
112 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location7.6
Amenities7.2
Service7.6
Cleanliness7.9
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All reviews(112)
Positive reviews(9)
Reviews with photos/video(2)
Negative reviews(3)
Guest User
Apartment, Multiple Beds (Triple)
Stayed in Jan 2025
Family
1 review
10/10
Outstanding
Posted on Feb 17, 2025
Clean, comfortable, excellent place, I recommend it to everyone and crossed the avenue and you are on the beach 150 meters from the beach.
Original TextTranslated by Google
Response from Property: Hello.
Thank you very much for sharing your review of your stay at the Ibis Budget Santos Gonzaga.
We are delighted to hear that you had a good stay and enjoyed your visit to our hotel. It is always encouraging to hear that guests are satisfied with our service, as this is what we strive for every day.
Thank you for choosing us and we hope to see you again soon.
Sincerely,
Elias Fajardo,
General Manager.
Anonymous User
Double Apartment
Stayed in Mar 2025
Couple
1 review
4.5/10
Posted on Apr 20, 2025
Good location, however, tiny room, barely enough to walk. No desk, no minibar, no place for luggage.
Original TextTranslated by Google
Response from Property: Hello;
Thank you for taking the time to tell us about your experience at Ibis Budget Santos Gonzaga.
We are very sorry that your experience did not live up to your expectations.
At Ibis Budget, we strive to provide a superior service experience for each guest, so your feedback is very important to us.
Please be assured that we are taking appropriate steps to resolve the issue and prevent future occurrences.
We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Elias Fajardo,
General Manager.
Fernanda Sampaio Napolitano DElia
Apartment, Multiple Beds (Triple)
Stayed in Mar 2024
Family
1 review
10/10
Outstanding
Posted on Apr 29, 2024
Very well located hotel, close to the beach and 2 shopping malls. Good breakfast, small room, but it was perfect for our family.
Original TextTranslated by Google
Response from Property: Dear Mrs. Fernanda,
Thank you for your review.
It will be a pleasure to welcome you back to our hotel.
Sincerely,
Jéssica Yumi Hirata
General Manager
Wagner
Double Apartment
Stayed in Aug 2023
Couple
1 review
5.5/10
Posted on Sep 20, 2023
Well located hotel but very high value, the hotel does not have a smart television, very simple rooms, if you worry, in the region you will find a more complete hotel or guesthouse with better value and breakfast included
Original TextTranslated by Google
Response from Property: Prezado Sr Wagner,Agradecemos por sua avaliação.Será um prazer recebê-lo novamente em nosso hotel.Atenciosamente,Jéssica Yumi HirataGerente Geral
Rafael
Apartment, Multiple Beds (Triple)
Stayed in Oct 2024
Couple
1 review
4.5/10
Posted on Dec 2, 2024
Very small room, good breakfast
Original TextTranslated by Google
Response from Property: Dear Mr. Rafael,
We appreciate your review of your stay at the Ibis Budget Santos Gonzaga hotel. It was a pleasure to receive your feedback.
We will be sure to share your suggestions with the entire team, as they help us to continually improve the quality of our services.
We look forward to welcoming you again. Please accept our best regards.
Sincerely,
Elias Fajardo.
General Manager.
Regina Velloso
Twin Apartment
Stayed in Oct 2023
Family
1 review
6.0/10
Posted on Nov 26, 2023
Great service. Dirty walls. Bed linen smelled like it was used. I didn't eat there.
Original TextTranslated by Google
Response from Property: Dear Ms. Regina,
Thank you for your review.
It will be a pleasure to welcome you back to our hotel.
Sincerely,
Jéssica Yumi Hirata
General Manager
Guest User
Double Apartment
Stayed in Aug 2023
Couple
1 review
9.0/10
Great
Posted on Sep 13, 2023
Hotel fulfills its proposal for quick stays
Original TextTranslated by Google
Response from Property: Dear
Thank you for your review.
Sincerely,
Jéssica Yumi Hirata
General Manager
Guest User
Twin Apartment
Stayed in Aug 2024
Family
2 review
10/10
Outstanding
Posted on Nov 27, 2024
Very good
Original TextTranslated by Google
Response from Property: Dear Customer,
We appreciate your comments about your stay at the Ibis Budget Santos Gonzaga.
We are very happy to hear that you had an excellent stay and enjoyed your visit to our hotel. It is always encouraging to know that guests are satisfied with our service, as this is what we strive for every day.
We thank you for your preference and hope to see you again soon.
Sincerely,
Elias Fajardo,
General Manager.
Consultor
Double Apartment
Stayed in Jan 2024
Family
1 review
10/10
Outstanding
Posted on Feb 8, 2024
Everything very good.
Original TextTranslated by Google
Response from Property: Dear
Thank you for your review.
It will be a pleasure to welcome you back to our hotel.
Sincerely,
Jéssica Yumi Hirata
General Manager
Guest User
Twin Apartment
Stayed in Oct 2022
Couple
1 review
8.0/10
Very Good
Posted on Nov 20, 2022
Practical and economical. That's why there was a queue for everything because it was crowded but perfectly understandable. Very good, I recommend.
Original TextTranslated by Google
Response from Property: Prezado(a)Agradecemos por sua avaliação.Será um prazer recebê-lo(a) novamente em nosso hotel.Atenciosamente,Jéssica Yumi HirataGerente Geral
Guest User
Apartment, Multiple Beds (Triple)
Stayed in Dec 2023
Family
2 review
6.0/10
Posted on Jan 12, 2024
객실은 너무 작아 많이 불편합니다. 고시원 같아요.
3인실인데 추가 참대가 벽걸이로 아주 작아요.
방이 작아 걸어 다닐 수도 없습니다 .
그러나 서비스 응대는 훌륭.
Translate
Response from Property: 친애하는 씨,리뷰를 남겨주셔서 감사합니다.진심으로,이비스 버짓 산토스 곤자가.