Av. Ana Costa, 473 - Gonzaga, Santos, Sao Paulo State 11060003, BrazilView hotel details
Check available rooms for your travel dates
We Price Match
1 night
Guest Reviews of Novotel Santos Gonzaga
8.7/10
Very good
124 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.9
Amenities8.6
Service8.8
Cleanliness8.6
Filter by:
Sort by:
All reviews(124)
Positive reviews(24)
Reviews with photos/video(4)
Great location(11)
Clean and tidy(6)
Arijit Santra.
Superior Queen Apartment
Stayed in Feb 2026
Solo traveller
1 reviews
10/10
Outstanding
Posted on May 3, 2026
Great location and amazing sea view from the room.Friendly staff and had many options in the breakfast buffet.
Guest User
Executive Queen Apartment with Ocean View
Stayed in Oct 2024
Business traveller
3 reviews
10/10
Outstanding
Posted on Nov 9, 2024
Great experience..accomodating staff..keep it up
Guest User
Superior Queen Apartment
Stayed in Apr 2026
Business traveller
34 reviews
9.7/10
Amazing
Posted on May 13, 2026
The hotel is located by the sea and is clean and hygienic. This is my second stay. The restaurant is on the sixth floor, and the breakfast is decent. The hotel also has a swimming pool and a gym. Overall, it's a good hotel.
Original textTranslated by Google
Anonymous User
Executive Queen Apartment with Ocean View
Stayed in Feb 2026
Couple
4 reviews
7.0/10
Posted on Mar 24, 2026
The hotel is very well located (restaurants and shops are a five-minute walk away, the beach at most 10 minutes). The rooms are a good size and the bathrooms are well-designed (large shower, separate toilet). However, the soundproofing is incredibly poor. The single-glazed windows unfortunately do nothing to block the noise from the two main roads next to the hotel. If you have a room near the elevator, you can also hear each of the three elevators going up and down. For people who want a quiet and restful night, this hotel is unfortunately not suitable.
Original textTranslated by Google
Guest User
Superior Queen Apartment
Stayed in Feb 2026
Couple
2 reviews
7.0/10
Posted on Mar 31, 2026
Okay as an overnight stop before the cruise. Central location not far from the beach. Room and breakfast were fine.
Original textTranslated by Google
Suh Ulisses
Superior Twin Apartment
Stayed in Dec 2025
Couple
1 reviews
8.5/10
Very good
Posted on Jan 14, 2026
The hotel was very good, although one night someone opened our room door at 3 am, and we received no response from the hotel regarding this incident. We also requested room cleaning about three times and were not attended to. Otherwise, I have no complaints!
Original textTranslated by Google
Guest User
Superior Twin Apartment
Stayed in Nov 2024
Travelling with friends
2 reviews
8.0/10
Very good
Posted on Dec 21, 2024
I expected a little more for the price range.
The bed linens were stained or dirty and there was hair on the pillowcase.
The breakfast is good, but some items are of very low quality. The cheeses listed as Prato and mozzarella were not cheeses, but processed cheeses. This is the first hotel I have seen that serves processed cheese as if it were cheese. You don't even see that in very cheap hotels.