Atlantis Sanya

Architecture and Location: The hotel is highly praised for its stunning architecture and prime location near Haitang Bay, providing breathtaking views from the rooms.(based on 3266 reviews)

Staff Dikshya Kunwar did a very good job to convert the poor services derived from other departments to world class services. Well done Kunwar. Hope to see you again in future. Room delayed 40min to check-in, photography arrived 17min late, requested my pregnant wife to walk a long distance to take a seat due to the delay. All these were not the matter of Dikshya, but she managed it well to smoothen our experiences.

There’s nothing to complain about this gorgeous hotel. From check in to check out, the service was fantastic on the hotel’s end. They take care of the luggage as you get off the car. After checking in, the staff walked us to our room and explained where everything was and to contact her if we needed anything. They made sure we had the right size robes and slippers for the kids and sent us a welcome fruit basket. The view was breathtaking. Beds and linens were soft and comfortable. The restaurants gave excellent service as well. Room service was fantastic. The water park food stalls are the only ones that were rude. The only other complaint I have is the staff that works at the breakfast buffet. When other restaurant guests cut in line, they still serve them instead of telling them to get in line. It’s a big culture shock as 9 out of 10 people here don’t get in line unless the staff insists and not serve them. The water park could use clearer signs. And some slides were closed due to staff shortage. That was a bit disappointing. The hotel swimming pool is beautiful. Night swimming was one of my son’s favorite part of the trip. We did the beluga whale encounter and it was so worth it. The staffs were really nice. That definitely made an unforgettable trip. At the end, the hotel even left us a gift of 2 stuff animal whales. So happy they gave us 2 so my kids can each have one. I would definitely recommend this hotel if you are going to Sanya. FYI, you’re going to need translation app if you don’t speak Chinese because other than the staff that was assigned to help us, nobody speaks or understands English.