Luhuitou State Guesthouse & Resort

Five-star state guesthouse? Bug breakfast and weird hygiene failure! Service is terrible! Please avoid Luhuitou State Guesthouse! Going for the good reviews, I booked a suite at Sanya Luhuitou State Guesthouse with great expectations, thinking that I could enjoy a perfect vacation. The result? ? From check-in to check-out, I stepped on thunder all the time, which completely refreshed my understanding of five-star hotels offline! Must complain! 1. The suite hygiene failed, and I was shocked when I opened the door! I found that the hygiene was obviously unqualified when I entered the room! I won’t go into details, but it was visibly bad! The so-called five-star suite, basic cleaning is not done well? I contacted the front desk immediately. Although I changed the room, my good mood was half ruined. I thought the nightmare was over, too naive! 2. The hungry Chinese restaurant, the dishes are as good as sloths: I went to the Chinese restaurant to eat hungry at night, and waited for 30 minutes! I didn’t even see the shadow of a cold dish! The service staff seemed to have disappeared. As a Chinese restaurant in the state guesthouse, this service efficiency and awareness? ? Extremely disappointed! 3.198 yuan "boutique" breakfast. Not as good as a budget hotel! The most outrageous highlight is here! 198 yuan/person is a beggar's experience! There are very few varieties, and there is only one choice of noodle toppings: eggplant and minced meat? There are only two types of porridge: white porridge and preserved egg and lean meat porridge? With this configuration, any street shop can kill it in seconds! The fruit quality is not fresh, and the croissants and muffins are so hard that they can be used for self-defense! I almost broke my teeth when I bit them! This is called freshly baked Western pastry? It must be a discarded product that has been stored for several days! Food safety accident: The most unbearable thing is that there is a clear little bug in the soup of the boiled noodles! ! My stomach churned instantly, and all my appetite disappeared! Bugs in a five-star hotel? ! The hygiene and quality control of the kitchen are non-existent! I immediately complained to the restaurant manager about the bug problem. After listening to the matter, the other party said that he would either make a new bowl for you or cut some fruit for you, as if the customer was making trouble for no reason! Who dares to eat it!!! In response to the above serious problems, we contacted the so-called housekeeper and hotel management to seek explanation and apology, but the result? ? ? ? The problem was not solved, but they collectively scolded the guests, implying that our requirements were too high. What's more, they even said "This room rate includes breakfast, which is extremely insulting!" Original words! There was no apology or attention to the problem throughout the whole process, only shirking and sarcasm! The service attitude was cold and arrogant! We had no choice but to ask Ctrip for help, and Ctrip's housekeeper helped us solve it as soon as possible! But Ctrip said that the hotel still shirked its responsibilities in various ways after talking to the hotel!