Scenic Hotels in Broadbeach

"This was our first stay at Meriton Suites, and the experience was excellent. As soon as we arrived, a friendly staff member greeted us and even offered bottled water while we waited. The check-in process was very convenient. The hotel's location is extremely convenient; supermarkets, the large department store Pacific Fair, various restaurants, public transportation stops, and the Gold Coast Convention Centre are all within walking distance. The room amenities were comprehensive; we especially appreciated the kitchen and laundry facilities, which included cookware, dinnerware, a washing machine, dryer, iron, and ironing board. The only downside was that one evening the hot water system broke down for several hours, and there was no water (not even room temperature) from any tap. However, the hotel did not provide drinking water or other emergency measures, forcing us to wait until after 2 AM for the water supply to be restored so we could wash up and rest. Aside from this, we were very satisfied with the overall stay."

"As a four-star hotel, it largely meets the four-star standard. It's a high-traffic hotel, but the service in all aspects is quick, and they also offer personalized service. It's part of The Star group, so the hotel's location is integrated with The Star complex, and the buildings are all interconnected. I noted in advance that we were celebrating my child's birthday, and they prepared a greeting card and a toy bear, which made my child very happy. In the evening, my child had a cough and was a bit sick, throwing up on the bed. Housekeeping quickly brought new bedding without a single complaint or extra cleaning fee, and they were very caring towards my child. The only minor drawback might be the parking. It's a bit roundabout; you have to go to The Star's car park and follow the instructions carefully. However, the hotel sent parking instructions a day or two before check-in, which was very helpful."

"Great location. Short walk to the beach, shops, light rail, cafes. Nice pool. You get what you pay for.  The room was spacious and comfortable,  but old and in need of an update, some fresh paint and new carpet. We were only down for 1 night to attend the footy so cost was more important than luxury for us. We’d stay here again."

"I visited The Star Grand with high expectations, but I left feeling deeply disappointed. From the moment I arrived at reception, I felt an unwelcoming atmosphere that felt like subtle discrimination. As a guest, I expected professional and equal treatment, but the staff’s attitude was far from it. The room was very basic—no Netflix, average amenities, and nothing 'grand' about it. Breakfast was also very limited. I expected a luxury experience but got something very mediocre instead. I do not recommend this place for the price."

"The hotel's location is excellent, very close to Pacific Fair Shopping Centre. The room was brand new, and I absolutely loved the floor-to-ceiling windows with their beautiful views. The only downside is that daily housekeeping isn't provided."

"The hotel is wide, there is a terrace, the scenery is beautiful, but the lighting is relatively dim, you can consider adding some lights, especially the kitchen location is convenient for cooking, other facilities are very good!"

"I had an amazing experience at this hotel! From the stuff to the apartment itself ! The rooms are tidy, fresh and modern Looking. The views of the sea and city are gorgeous!  I would highly recommend this hotel and I would definitely stay here again for my next visit!"

"It’s always a fantastic place to come. The staff are friendly, the residents are friendly and the views and rooms are very nice and homely. The indoor pool is also a bonus. I’ve been here before and I’m never disappointed to come back. It’s definitely my go to place to stay."

"I stayed at Sofitel Gold Coast Broadbeach from 24 to 27 July. On the evening of 25 July, while applying body lotion as part of my normal daily routine, I noticed several small marks on my shoulder and upper inner thigh/groin area that appeared to be possible insect bites. I apply body lotion every day and am certain these marks were not present on the evening of 24 July after check-in. It was winter on the Gold Coast, and on 25 July I spent most of the day inside a shopping centre, wearing long sleeves and long trousers outdoors. I cannot say with certainty where the marks came from, but later that evening I also saw insects in the room and immediately reported the matter to the hotel. I did not want to remain in that room. I repeatedly tried to contact Trip.com because, based on previous experience, they have helped arrange alternative accommodation when hotel problems occur. Unfortunately, I could not reach Trip.com that night. The hotel told me it was fully booked and offered only two options: move to a room without air conditioning or remain in the same room after it had been cleaned. As it was late, I was overseas, and I had no practical alternative, I reluctantly accepted the temporary arrangement. That same evening, the hotel told me that I would be upgraded to another room the following day and that breakfasts on 26 and 27 July would be complimentary. Before accepting, I asked what would happen if the marks became worse. The staff did not make any promise regarding my physical condition or responsibility. They simply explained that the cleaning, room upgrade and breakfasts were “extra” goodwill gestures. I accepted based on that explanation and because I had no realistic alternative that night. The staff who initially handled my complaint were polite, professional and genuinely tried to help. My main disappointment was the hotel’s internal communication. For clarity, I paid for breakfast on 25 July myself. The hotel promised complimentary breakfasts only for 26 and 27 July, and I did not even have breakfast on 26 July. Despite this, I had to explain the same arrangement three times: 1. When collecting the key for the upgraded room on 26 July, the front desk initially said breakfast was not included. 2. On the morning of 27 July, the restaurant reception again said I needed to pay. 3. At check-out on 27 July, the front desk attempted to charge me for three breakfasts. The charges were eventually removed, but only after I explained the situation again. My criticism is not directed at individual employees, as everyone I dealt with was polite and willing to help. The real issue was the lack of communication between the department handling my complaint, the front desk and the restaurant. The location is excellent and the staff attitude was generally good, but discovering possible insect bites and insects in the room was already stressful. Having to repeat the same issue three times because the hotel’s own goodwill arrangement had not been communicated internally made the experience even more disappointing. I hope the hotel improves its room hygiene, complaint-handling procedures and communication between departments."

"Although it is a bit far from Surfers Paradise, Broadbeach Mart and cafes and food and beverage stores are convenient. There's a yogurt ice cream place on the first floor, which isn't bad, and there's a Starbucks. There is a playground about 200 meters away that is great for children. Since there were no curtains, I had to wake up at 6 o'clock... There is a construction site right next to it, so it is noisy. It's noisy at night because there are clubs nearby. It wasn't bad for a few days. The swimming pool was also great for kids to play in."