"Our stay at Club Med Meishan Heilongtan Hotel far exceeded our expectations. From the attentive service before arrival to the wonderful memories upon departure, every step demonstrated the brand's profound understanding of the ”refined family travel” concept. 👍
Service: Seamless and Warm Care
After booking confirmation, the hotel's butler team proactively contacted us via WeChat and phone to inquire about our needs, children's ages, and preferences. Upon arrival, the staff greeted us with smiles and quickly handled our luggage storage and guidance, making the entire process hassle-free. This seamless service instantly put us in vacation mode.
Pre-arranged Butler Service: Freya's Outstanding Performance
Special praise goes to GRO (Guest Relations Officer) Freya! She contacted us the day before our arrival, providing a detailed overview of the hotel's activities for the week and recommending suitable family-friendly programs based on our child's age. On check-in day, she personally accompanied us through the check-in process. Her professionalism and enthusiasm made us feel valued.
Room Upgrade: An Unexpected Surprise
Despite high occupancy, the GRO proactively upgraded us to a lake-view room. The room was spacious and airy, with a balcony offering a stunning view of Heilongtan Lake. A separate sleeping area for toddlers was provided. Attention to detail reflected a family-friendly approach: children's bathrobes and toiletries were provided.
**Activities:** Immersive Experiences for All Ages
The hotel's activity design is superb! During the day, guests can enjoy outdoor hiking, paddleboarding, or indoor rock climbing, with G.O.s (Friendly Organizers) leading and encouraging children's participation. Our 13-year-old was completely free to explore, allowing my husband and I to relax and enjoy our vacation!
**Breakfast:** Abundant and High-Quality
The breakfast selection was extensive, with over 20 Chinese and Western food stalls, including a noodle stand and an egg roll station. The children's area offered low-sugar cereals, mini muffins, and fresh juices. The ingredients were of excellent quality, including honeycomb, a yogurt maker, and fresh fruit. The coffee was also good.
**Afternoon Snacks & Tea:** A Balance of Refinement and Relaxation
Complimentary afternoon snacks were provided, including croissants for a fun-filled moment. Afternoon tea is served in the lobby bar, featuring Chinese pastries, Western cakes, fresh fruit, and freshly ground Pietà coffee.
Lobby Bar Performances: A Romantic Atmosphere with English Songs
Daily from 2:00 PM to 3:00 PM, the lobby bar features a resident performance by a foreign G.O. (Guest Officer). The Filipino singer's rich voice and rendition of classic songs like ”Can't Help Falling in Love” and ”You Are My Sunshine” resonate deeply. Children sway to the music while guests enjoy coffee and lake views in a relaxed and pleasant atmosphere.
Evening Performances and Interactions: A Professional Immersive Experience
The evening show far exceeded expectations! The G.O. team's self-choreographed and performed ”Around the World” had everyone dancing wildly, completely igniting the atmosphere. Children were even held by G.O.s and danced along – the interactive design catered to both family and individual needs.
Special Thanks to Freya: Making Extending the Stay an Inevitable Choice
Originally booked for one night, the experience was so wonderful that we decided to extend our stay. Upon learning this, Freya quickly coordinated: arranging a room extension within 10 minutes. Her adaptability and sincerity made her a standout during this vacation.
Conclusion: A benchmark for family vacations. Club Med Meishan Heilongtan not only achieved the dual goals of ”parents relaxing and children having a great time,” but also transformed service into emotional connection through an excellent team like Freya. It's now on our family's annual must-visit list—after all, a hotel that can simultaneously leave children with unforgettable memories and allow parents to completely relax deserves to be seen by more people."