Sheraton Senggigi Beach Resort

Sheraton Senggigi Beach Resort Reviews

Sheraton Senggigi Beach Resort

Jl. Raya Senggigi No.Km. 8, Senggigi, Lombok, Kabupaten Lombok Barat, Nusa Tenggara Bar, Senggigi, Lombok, IndonesiaView Hotel Details
Sheraton Senggigi Beach Resort
Sheraton Senggigi Beach ResortSheraton Senggigi Beach ResortSheraton Senggigi Beach Resort
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Sheraton Senggigi Beach Resort Guest Reviews

4.6/5
Great
55 review
Verified reviews
Location4.7
Amenities4.3
Service4.6
Cleanliness4.8
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All Reviews(55)
Positive reviews(54)
Reviews with photos/video(30)
Awesome stay(21)
Delicious breakfast(12)
Friendly host(11)
Loved the beach(7)
Great swimming pool(7)
Negative reviews(1)
wongkenneth
Superior King Room
Stayed in Jan 2024
Couples
6 review
4.7/5
Amazing
Posted on Jan 30, 2024
Very hospitable and good service by all staff. Well maintained grounds, rooms and facilities. Matured gardens and idyllic ambience. Beach at your feet literally. We were even given a complimentary tea and a farewell gift bag by Tamara the friendly guest relations staff. Staff uniquely dressed in local native dress. A delightful stay!
Response from Property: Dear Wongkenneth,Thank you for the remarkable review upon your stay at Sheraton Senggigi Beach Resort.We’re in awe after reading your feedback, and we can’t thank you enough for every of your kind words. We’re certainly very happy to have you as our guest, and it made us smile wide that your experience at our resort was pleasant. From your feedbacks about grounds, rooms and facilities, to our hospitable staff service, we couldn’t be more pleased to read each remark from your experience.Once again, thank you for your valuable review. We hope to serve you again whenever your travels bring you back to Senggigi.Best regards,I Made Bintara SunetraRoom Division Manager
JSTW
Superior King Room
Stayed in Dec 2023
Couples
28 review
4.7/5
Amazing
Posted on Dec 11, 2023
Highly recommended if anyone is looking for a quiet beach’s stay in Lombok then SHERATOnn senggigi will be your ideal resort. The location is superb, excellent service provided by hotel staffs, fantastic pool and best is…breakfast Becos Hartono (hotel staff) will be at the breakfast area to play piano every morning.
Response from Property: Dear JSTW,Thank you for staying with us and taking the time to share your review about staying at Sheraton Senggigi Beach Resort.We’re pleased to hear that you had an amazing stay with us, especially with the superb location, excellent service provided by our staff, fantastic pool and amazing breakfast. These are the aspects we’re really proud of, and we’re glad that you’re able to enjoy.Please do contact us directly when you wish to return, so that we may personally look after your visit. Best regards,I Made Bintara SunetraRoom Division Manager
Guest User
Grand Suite
Stayed in Apr 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on Apr 30, 2024
Everything was fantastic cannot complain about anything the customer service was out of this world
Guest User
Superior King Room
Stayed in Mar 2024
Friends
17 review
4.7/5
Amazing
Posted on Mar 13, 2024
Nice hotel with amazing choise for breakfast. Has a private beach and comfy pillows and bed linens in the room. A little dated, but still cozy interior
Travel Trooper
Superior King Room
Stayed in Jul 2023
Couples
15 review
5.0/5
Outstanding
Posted on Aug 1, 2023
Hotel as hotel is great , amazing facilities and staff! Breakfast is perfect , relaxing time! If you are looking for nice beach - beach there is just so so, it is more for relaxing at the hotel!
Response from Property: Dear Travel Trooper, thank you for taking the time to share your experience staying at Sheraton Senggigi Beach Resort. We’re very pleased to have you as one of our guest. Your overall positive rating and kind comment about our property are much appreciated. Once again, many thanks for the review. We hope we will have the pleasure of welcoming you back in the future. Best regards, I Made Bintara Sunetra - Room Division Manager
Lisha
Deluxe Garden View Twin Room
Stayed in Jul 2023
Friends
3 review
5.0/5
Outstanding
Posted on Aug 4, 2023
By far the most beautiful beach resort! I’ve never seen such a magical pool and the friendly staff was always ready to assist with a smile. Excellent breakfast buffet with a wide variety of drinks and food in a relaxing environment. Highly recommend this hotel to anyone who is looking to get away from the fast paced life. I’ll definitely be back in the near future! Thank you Sheraton team for an unforgettable experience!
6/10
Response from Property: Dear Lisha, thank you for taking the time to share your thoughts following your recent stay at Sheraton Senggigi Beach Resort. We’re pleased to hear that you had an enjoyable experience with us. From our beautiful beach resort, the magical pool and friendly staff, to our excellent breakfast buffet, we couldn’t be more pleased to read each remark from your stay. Once again, thank you for your valuable review. We hope to serve you again whenever your travels bring you back to Senggigi. Best regards, I Made Bintara Sunetra - Room Division Manager
Alejandro
Superior King Room
Stayed in May 2023
Business travellers
8 review
5.0/5
Outstanding
Posted on May 26, 2023
Breakfast was fantastic! The buffet has a lot of options! The staff is really nice! The room has a good size, one of us worked from the desk and the other from the balcony with the garden view :) The Internet was great! The bed was a bit soft for me. The shower was really good! The pool and the beach are amazing! Recommended!
Response from Property: Dear Alejandro,Thank you for the remarkable review upon your stay at Sheraton Senggigi Beach Resort.We’re in awe after reading your feedback, and we can’t thank you enough for the five-star rating. We’re very happy to have you as our guest, and it made us smile wide that your experience at our resort was pleasant. Once again, thank you for your valuable review. We hope to serve you again whenever your travels bring you back to Senggigi.Best regards,I Made Bintara Sunetra - Room Division Manager
Gab7
Deluxe Garden View Twin Room
Stayed in Apr 2023
Friends
12 review
4.5/5
Great
Posted on Apr 9, 2023
The room as re spacious and balconies have a fantastic view to the garden and the ocean.
Response from Property: Dear Gab7,Thank you for the remarkable review upon your stay at Sheraton Senggigi Beach Resort.We’re very happy to read your comments about our resort, especially the room where you're staying in. We look forward to welcoming you back for another memorable experience in Senggigi. Please do contact us directly when you wish to return, so that we may personally look after your visit.Best regards,I Made Bintara Sunetra - Room Division Manager
Yuen Kee
Superior Twin Room
Stayed in Feb 2023
Friends
8 review
5.0/5
Outstanding
Posted on Feb 12, 2023
This is my first trip to Lombok. Stayed 4 nights at the hotel. The Sheraton Lombok at Senggigi has a private beach and is near to shops and restaurants within walking distance. Although hotel started in 1991, it is very upkept and maintained. I like the pool and the landscaping. The rooms are very clean and sheets are cleaned even though the furniture are a bit dated. Everything on the room works. Like many hotels affected by the Covid, the services are coming back as tourists are slowing back. Breakfast is good but can be improved further and more spread when the occupancy rates goes up further. Most of the staff worked for many years and gladly offers useful tips and advices. They provided excellent services in particular Ms Ayu(F&B), Mr Udin(Pool), Mr Hartono(self taught pianist during breakfast) and Mr Aldi(poolside bar and restaurant) whom I managed to speak to. We will definitely stay at Sheraton Lombok again.
Response from Property: Dear Yuen Kee,Thank you for taking the time to share your thoughts following your recent stay at Sheraton Senggigi Beach Resort.We’re happy to know that you enjoyed our resort. From pool and landscaping, the rooms that you found very clean, to our breakfast that you enjoyed, we couldn’t be more pleased to read each remark from your stay.Moreover, your feedback about our associates providing excellent services is very much appreciated. We’re proud to have each of them in our team, and will certainly pass your regards to them.We hope that Senggigi will attract you soon for another visit. Please do contact us directly when you wish to return, so that we may personally look after your visit.Best regards,I Made Bintara Sunetra - Room Division Manager
Guest User
Superior King Room
Stayed in Feb 2023
Family
8 review
5.0/5
Outstanding
Posted on Mar 16, 2023
Every thing just perfect. This is our favorite hotel. We been here three times.
6/9
Response from Property: Dear Valued Guest,Thank you for being our loyal guest, as well as the remarkable review upon your stay at Sheraton Senggigi Beach Resort.We’re glad to know that you enjoyed staying with us. We look forward to welcoming you back for another memorable stay in Senggigi. Please do contact us directly when you wish to return, so that we may personally look after your visit.Best regards,I Made Bintara SunetraRoom Division Manager
Guest User
Superior King Room
Stayed in Dec 2022
Couples
1 review
5.0/5
Outstanding
Posted on Mar 9, 2023
Great relax resort, friendly staff and very accommodating. Had great time there.
Response from Property: Dear Valued Guest,Thank you for making Sheraton Senggigi Beach Resort as part of your visit to our beautiful island. Your valuable review about your stay here is very much appreciated.We hope that Senggigi will attract you soon for another visit. Please do contact us directly when you wish to return, so that we may personally look after your visit.Best regards,I Made Bintara Sunetra - Room Division Manager
Anonymous User
Superior King Room
Stayed in Dec 2022
Couples
28 review
4.0/5
Very Good
Posted on Jan 7, 2023
Hotel is ok but the beach moderate, good staff and breakfast
Response from Property: Dear Valued Guest,It was a delight to have you staying with us at Sheraton Senggigi Beach Resort.We’re glad to know that you had an enjoyable stay with us. We look forward to welcoming you back for another memorable stay in Senggigi. Please do contact us directly when you wish to return, so that we may personally look after your visit.Sincerely,I Made Bintara Sunetra - Room Division Manager
christian888
Deluxe Garden View King Room
Stayed in Jul 2023
Business travellers
81 review
5.0/5
Outstanding
Posted on Jul 30, 2023
Everything was good during the stay.. recommended hotel in senggigi area
Response from Property: Dear christian888, thank you for taking the time to share your review following your recent stay at Sheraton Senggigi Beach Resort. We’re glad to know that you enjoyed staying with us. We look forward to welcoming you back for another memorable stay in Senggigi. Please do contact us directly when you wish to return, so that we may personally look after your visit. Best regards, I Made Bintara Sunetra - Room Division Manager
Anonymous User
Superior King Room
Stayed in Oct 2022
Family
67 review
5.0/5
Outstanding
Posted on Oct 25, 2022
Nice place, perfect hospitality. Thanks Sheraton Senggigi Lombok. See you on the next our family holiday.
Response from Property: Dear Valued Guest,It was a delight to have you with us at Sheraton Senggigi Beach Resort.We’re pleased to read your comments about our offering that made your stay more enjoyable. As we believe that Senggigi has attracted you for another visit, we're looking forward to your return Please do contact us directly when you wish to return, so that we may personally look after your visit.Best regards,I Made Bintara Sunetra - Room Division Manager
Fanos
Superior King Room
Stayed in Jun 2022
Family
15 review
5.0/5
Outstanding
Posted on Jun 22, 2022
Let's get the bad side first. So many flies on the first breakfast buffet and I complained. They fix it on my second breakfast buffet, so...kudos The good side are, clean room, very good service, nice view from my room. In short, I will stay here again
Response from Property: Dear valued guest, thank you for taking the time to share your experience with us. It is through guest feedback that we are able to improve upon the dining experience provided to our guests. You brought to my attention that during your recent stay, we fell short of meeting your expectations while having breakfast in our hotel's restaurant. Your dining experience has been shared with the Restaurant Manager who joins me in offering not only our sincere apologies for the team’s shortcomings, but our commi**ent to resolving these issues in order to improve the dining experience in the future.Although we fell short of meeting your expectations during your stay, I am glad that you enjoyed your room and the hospitality of our staff. We look forward to welcoming you on your next visit to the Lombok.Sincerely,I Made Bintara Sunetra - Room Division Manager