Mercure Shanghai Hongqiao SOHO

Mercure Shanghai Hongqiao SOHO Reviews

Mercure Shanghai Hongqiao SOHO

No.99 Fuquan Road, Shanghai, ChinaView Hotel Details
Mercure Shanghai Hongqiao SOHO
Mercure Shanghai Hongqiao SOHOMercure Shanghai Hongqiao SOHOMercure Shanghai Hongqiao SOHO
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1 night

Mercure Shanghai Hongqiao SOHO Guest Reviews

4.8/5
Excellent
3434 review
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.9
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All Reviews(3434)
Positive reviews(3399)
Reviews with photos/video(425)
Easy to get around(562)
Convenient location(437)
Close to metro(354)
Delicious breakfast(208)
Large rooms(194)
Friendly front desk staff(191)
Perfect for business trips(98)
Stayed multiple times(48)
Negative reviews(35)
TC_Lau
Deluxe Room with 2 single beds
Stayed in Apr 2024
Couples
5 review
5.0/5
Outstanding
Posted on Apr 26, 2024
We stayed 2 nights at Mercure. We arrived near midnight due to our flight, but check in was fast. It was a relief as we were dead tired due to the long hours of traveling. Staff were efficient and courteous. The beds are super comfortable and we slept well. As for breakfast, there were adequate variety with good mix of western and Chinese cuisine. The location is excellent, no complaint at all. The hotel is near a nice community park, metro station, several shopping malls with food, cafe and retail outlets. Also nearby was the famous Linkong soho designed by the renowned architect Zaha Hadid. All within 5 to 10 minutes walk. We couldn't ask for a better location to stay. In summary, great location and nice comfortable bed.
6/13
Response from Property: Thank you very much for your thoughtful feedback. We are glad that you had a pleasant stay experience, and we are also look forward to your next stay
ms.moo
Standard Queen Room
Stayed in Apr 2024
Business travellers
2 review
4.7/5
Amazing
Posted on Apr 21, 2024
Location is near to Ctrip HQ, and 8 mins walk away from Song Hong train station. Hence the nearest decent mall/food area is 8mins walk away. Room is decent and clean, though the channels are very very limited. Cool to have a voice activated AI assistant configured in the room, but I only found out about it myself on the last day; would have been great if the staff had briefed about it. Note: the chair in the room is pretty low, weird height to be using the table as a working table
Response from Property: Dear guest, thank you for your stay. We're sorry, but we're not perfect in some ways. We were unable to receive your approval. Thank you for taking the time to inform us of our shortcomings so that we can improve. We are willing to grow with your concerns and look forward to serving you again during your next stay
Milloyo
Standard Queen Room
Stayed in Apr 2024
Business travellers
28 review
5.0/5
Outstanding
Posted on Apr 14, 2024
Great facilities at the hotel. Would repeat again. Fantastic variety at breakfast!
Response from Property: Some beauty, deep in the heart, is warmth. As long as it is great, then all the efforts once made are worth it.
Ai Xian Khor
Standard Queen Room
Stayed in Mar 2024
Couples
8 review
5.0/5
Outstanding
Posted on Apr 5, 2024
Great hotel. Clean room. Just walking distance to Line 2 train station.
Response from Property: Dear guest:Thank you for your positive reviews. Looking forward to your next stay.
Guest User
Standard Queen Room
Stayed in Jan 2024
Business travellers
5 review
4.0/5
Very Good
Posted on Jan 24, 2024
The hotel is at a perfect location. Nice interior . I requested early check in and they allowed very early check-in which was great . Had little challenge with communication due to language barrier wihich is kind of unexpected at shanghai centre hotel . Rooms had most amenities . They had tooth paste but not the tooth brush which I reckon must have have been missed by house keeping while making the room. Had a tiny unwelcomed guest which kind of put me off!😢
Response from Property: Dear guest, thank you for choosing to stay at the Mercure Shanghai Ctrip Hotel. Thank you very much for your support and positive feedback on our hotel. Shanghai is green and environmentally friendly. Do not place disposables in the room. If you need it, you can get it at the front desk.It is our responsibility to make guests feel comfortable and at ease. We will also use your encouragement as our driving force for progress. I hope you can have a better check-in experience next time you check in. Best wishes for you.
TAN CHIN HWA
Queen Room
Stayed in Jan 2024
Business travellers
8 review
4.2/5
Very Good
Posted on Jan 22, 2024
Near my office, cheap, courteous staffs. Would book again if coming back for work
Response from Property: Dear guest, thank you for choosing to stay at the Mercure Shanghai Ctrip Hotel. Thank you very much for your support and positive feedback on our hotel. It is our responsibility to make guests feel comfortable and at ease. We will also use your encouragement as our driving force for progress. I hope you can have a better check-in experience next time you check in. Best wishes for you.
Anonymous User
Superior Room with 2 single beds
Stayed in Jun 2024
Friends
2 review
5.0/5
Outstanding
Posted on Jun 10, 2024
位置很方便,这是第二次入住了。每次都特别顺利。 This is a great location if you visit Shanghai for travel, it’s close to the tube station and the rooms are clean. Abroad passport friendly so I truly recommended!
VL183
Standard Queen Room
Stayed in Jun 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on Jun 6, 2024
The location is very convenient. Very near to NECC, and there is shopping mall at walkable distance
Response from Property: We are delighted to receive your recognition and hope that you will visit us again next time.
Anonymous User
Standard Queen Room
Stayed in Jan 2024
Business travellers
41 review
5.0/5
Outstanding
Posted on Jan 27, 2024
Very clean hotel room, enjoy our stay here. Will revisit again.
Response from Property: Dear guest, thank you for choosing to stay at the Mercure Shanghai Ctrip Hotel. Dear customers, We apologize for all the problems you encountered during your stay. Your comfort and safety are our top priority, and we obviously failed to meet your expectations in this reception. The noise, air conditioning problems and changing rooms you mentioned should be properly handled. We attach great importance to your feedback and will take corresponding measures to improve our service. We will strengthen the training of employees to ensure that they can better cope with various problems and improve customer satisfaction.
Guest User
Standard Queen Room
Stayed in Nov 2023
Family
1 review
4.5/5
Great
Posted on Dec 6, 2023
It’s a clean hotel good for business and family stay. The room is spacious and I love the wooden floor instead of carpet which always trapped dirt and gems. The hotel offers breakfast which has quite a few variety for me to choose for young kids. It is also near to the subway and a shopping mall nearby. Would stay in the same hotel for the next time.
Response from Property: Dear guest, thank you for choosing to stay at the Mercure Shanghai Ctrip Hotel. Thank you very much for your support and positive feedback on our hotel. It is our responsibility to make guests feel comfortable and at ease. We will also use your encouragement as our driving force for progress. I hope you can have a better check-in experience next time you check in. Best wishes for you.
Dizzya
Superior Room with 1 Queen Size bed
Stayed in May 2024
Business travellers
1 review
4.5/5
Great
Posted on Jun 8, 2024
Hotel located in 5 minutes from metro and food court. Going to center takes 20-25 min in metro only. Need to understand as everywhere staff speaks Chinese only. To speak English need inline translator. The breakfast normal, but for long stay quite boring due to same food every day.
Response from Property: Dear guest:Thank you for your reply. If you are satisfied with your stay, we would like to receive a rating of 5stars from you. We look forward to your next stay.
WarapatP
Standard Queen Room
Stayed in Nov 2023
Family
6 review
4.7/5
Amazing
Posted on Nov 25, 2023
I book 2 rooms but got the room separate. Its ok that the room is still on the same floor. Check in a bit diff as staff didn’t speak English. Breakfast is good.
Response from Property: Dear guest, thank you for choosing to stay at the Mercure Shanghai Ctrip Hotel. Thank you very much for your support and positive feedback on our hotel. It is our responsibility to make guests feel comfortable and at ease. We will also use your encouragement as our driving force for progress. I hope you can have a better check-in experience next time you check in. Best wishes for you.
GloriaK
Standard Queen Room
Stayed in Jun 2024
Business travellers
2 review
5.0/5
Outstanding
Posted on Jun 8, 2024
Very good service. They are willing to go extra miles to make sure your stay are most pleased.
Response from Property: Dear guest:Thank you for your positive reviews. Looking forward to your next stay.
UANDERSON
Queen Room
Stayed in Mar 2024
Family
7 review
5.0/5
Outstanding
Posted on Mar 24, 2024
Very good hotel
Response from Property: Acquaintance is the origin, knowing each other is the continuation of the fate, staying together is the fate, the fleeting years are small, thank you for your love, I am very lucky to have you.
HWEE CHANG
Deluxe Room with 1 Queen Size bed
Stayed in Apr 2024
Business travellers
3 review
5.0/5
Outstanding
Posted on Apr 27, 2024
Convenient location next to SongHong Road Metro Line 2. 3 stops to Hongqiao exhibition hall, and 2 stops to Bingo mall, offered 30 RMB discount for daily parking too. Good breakfast and friendly hotel staffs. I arrived 6 am and the front desk on-duty offered free breakfast and early check-in without extra charges. and late check-out at 3 pm. Definitely will come back next trip.
Response from Property: Thank you for your thoughtful evaluation, and we look forward to your next stay as well.