Vienna Hotel (Shanghai Hongmei South Road) Reviews

Response from Property: 尊敬的賓客： 您好！ 十分感謝閣下的滿分點評， 您的支持與鼓勵， 是我們前進的最大動力。維也納酒店以不斷的為客人營造温馨舒適的居住環境而努力， 以最高的性價比滿足不同賓客的要求。維也納期待您的再次光臨！

Response from Property: 尊敬的賓客，您好!非常感謝您對維也納酒店的支持以及用心給予我們點評，很抱歉本次入住沒有達到您的期望值，對於您所反饋的問題，我們非常重視，酒店位置偏僻，我們深感抱歉，我們也會更加努力，也希望能夠通過我們的服務和設施彌補位置上的不足，維也納全體員工歡迎您再次入住，祝您生活愉快!（Dear guest, hello! Thank you very much for your support to Vienna Hotel and your thoughtful comments. We are sorry that this stay did not meet your expectations. We attach great importance to your feedback. All Vienna staff welcome you to stay again, wish you a happy life!）

Response from Property: Dear guest, hello! Thank you very much for staying with us and for taking the time to leave us a review. We will verify your feedback as soon as possible and are deeply sorry that we did not provide you with a good stay experience. If you have any questions during your stay, please feel free to contact the front desk or our WeChat account. We will be happy to assist you and resolve any issues. If you visit us again next time, we hope you will book our hotel again and give us an opportunity to express our apologies. We sincerely look forward to seeing you again and wish you a pleasant stay!

Response from Property: Dear guest, hello! I'm Xiaowei, your personal online butler. Thank you for taking the time to leave us a positive review. Thank you for your appreciation of my work. Our hotel is equipped with mattresses, pillows, and high-weave cotton bedding, ensuring we provide you with the best sleep experience. Thank you again for your continued support of Vienna Hotel. Xiaowei looks forward to welcoming you back home often. I wish you a happy and healthy stay!

Response from Property: Dear guest, thank you for staying at our hotel. We are deeply sorry that we didn't receive your five-star rating. If you have any questions during your stay, please feel free to contact the front desk or our WeChat assistant. We will be happy to assist you and resolve any issues you may have. Our hotel features premium mattresses, pillows, and high-weave cotton bedding, ensuring you enjoy the best sleep experience. Your satisfaction is our motivation, and we look forward to welcoming you back! We wish you all the best.

Response from Property: Dear guest, thank you very much for your stay and valuable feedback. Regarding your feedback regarding the inability to issue your invoice, we will strengthen staff training to improve their service skills and quality. The reason we didn't issue your invoice immediately was because the information you provided was inconsistent with the actual situation. To protect guest privacy, the hotel needed to verify this information with you. The front desk then provided you with a solution. After verification, the front desk contacted you to confirm that an invoice could be issued. You then informed us that you did not require one. We apologize for any dissatisfaction during your stay. We strive to provide you with a satisfactory experience next time. We feature a mattress, pillow, and high-weave cotton bedding, ensuring you receive the best sleep experience. We hope you'll book our hotel again and give us an opportunity to apologize. If you have any questions during your next stay, please feel free to contact the front desk staff. We are dedicated to serving you 24 hours a day. We sincerely look forward to seeing you again and wish you a pleasant stay!

Response from Property: Dear Guest, Hello! Thank you very much for your 100% review. Your support and encouragement are our greatest motivation. Vienna Hotel is committed to creating a warm and comfortable living environment for our guests, meeting the needs of diverse guests with the best value for money. We look forward to welcoming you again!

Response from Property: Dear Guest, Hello! Thank you very much for your 100% review. Your support and encouragement are our greatest motivation. Vienna Hotel is committed to creating a warm and comfortable living environment for our guests, meeting the needs of diverse guests with the best value for money. We look forward to welcoming you again!

Response from Property: Dear guest, thank you for your review! Our hotel advocates "attentive service." We are diligently seeking opportunities to provide you with a more satisfying and comfortable rest environment. Your satisfaction is our pursuit! We look forward to seeing you again.

Response from Property: Dear guest, thank you for your review of our hotel! We deeply regret your experience during your stay. We will share your comments with the relevant departments to improve our service quality. If you visit us again next time, we hope you will book us again and give us a chance to apologize. We look forward to seeing you again!

Response from Property: Dear Guest, Hello! Thank you very much for your 100% review. Your support and encouragement are our greatest motivation. Vienna Hotel is committed to creating a warm and comfortable living environment for our guests, meeting the needs of diverse guests with the best value for money. We look forward to welcoming you again!

Response from Property: Dear Guest, Hello! Thank you very much for your support and recognition of our hotel. Everything we do is dedicated to providing each guest with a unique experience. We are deeply touched by your satisfaction and affirmation. We will continue to work hard and be ready for your return at any time.

Response from Property: Dear guest, hello! Thank you very much for your stay and valuable comments. We are sorry that there were some aspects of the hotel that you were not satisfied with during your stay. Regarding the service awareness issues of the front desk staff you reported, we will strengthen the training of employees in the future, improve their service skills and service quality, and strive to bring you a satisfactory experience next time. Regarding the room problems you reported, we will also ask the engineering department to immediately investigate and contact professionals for disinfection. We once again sincerely apologize for the problems caused to you in the room. The hotel is equipped with big health brand mattresses, big health sleeping pillows, and high-weave pure cotton bedding, hoping to provide you with the best quality sleep experience. If you come here next time, I hope you can book this hotel again and give us a chance to apologize. If you have any questions during your next stay, you can contact the front desk butler at any time. We will serve you wholeheartedly 24 hours a day. We sincerely look forward to seeing you again and wish you a happy life!

Response from Property: Dear Guest, Hello! Thank you very much for your 100% review. Your support and encouragement are our greatest motivation. Vienna Hotel is committed to creating a warm and comfortable living environment for our guests, meeting the needs of diverse guests with the best value for money. We look forward to welcoming you again!