To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(3339)
Positive reviews(3253)
Reviews with photos/video(661)
Delicious breakfast(182)
Friendly front desk staff(148)
Close to metro(75)
Luxurious(50)
Excellent afternoon tea(27)
Awesome gym(20)
Negative reviews(83)
Guest User
Standard Queen Room
Stayed in Sep 2024
Family
3 review
4.8/5
Amazing
Posted on Sep 15, 2024
It is kind to children and has no problem with foreign communication. The swimming pool is spacious and clean. I even want to introduce it to my friend.
Response from Property: Your feedback is greatly appreciated and it is great to learn that you and your children had a great time at our hotel. Looking forward to serving you again and taking your next stay to the next level. Thank you from the bottom of your heart for choosing our hotel and sharing your wonderful experience!
wei jian
Standard Queen Room
Stayed in Aug 2024
Couples
4 review
4.5/5
Great
Posted on Aug 10, 2024
Great location, tree lined street, an Oasis in Shanghai. It's my 2nd time staying this year.
Response from Property: Thank you very much for your affirmation and choice again! Your love is our greatest motivation. To ensure that every stay will bring you a surprise, Looking forward to creating "Shanghai's oasis"-like experience for you again in the near future. Thank you again for your valuable feedback and support!
Chen
Business Queen Room
Stayed in Jun 2024
Solo travellers
1 review
4.5/5
Great
Posted on Jun 23, 2024
The location is excellent. It is walking distance to a subway station. Nice surroundings. Lots of greenery, parks, nice buildings.
Response from Property: Thank you for the comment. It’s our pleasure that the hotel leaves a deep and great impression on you. We’ll continue to provide best service and we are looking forward for your visit to Hengshan Garden Hotel again.
Guest User
Standard Queen Room
Stayed in Oct 2024
Solo travellers
14 review
5.0/5
Outstanding
Posted on Oct 3, 2024
I LOVED my stay! And I will stay again. It's a lovely area and iI recommend Cafe Di Wine as it's just a Walking from the hotel.
Response from Property: Thank you so much for your positive reviews of our hotel , I look forward to your next visit and experience the warmth and convenience of home again.
Yan
Standard 2-bed Room
Stayed in Sep 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Sep 28, 2024
This hotel was recommended by a friend who lives in Shanghai. I am very happy. Great location and services. Room and bathroom are very clean.
Response from Property: Thank you for your comments. It's our honor to have your stay at Hengshan Garden Hotel. We are very pleased to provide you our best service. Looking forward to your next stay.
Otto
Standard 2-bed Room
Stayed in Mar 2024
Solo travellers
3 review
4.2/5
Very Good
Posted on Apr 3, 2024
The location is excellent in a quiet area at the end of Hengshan road. Room are big and beds quite hard Breakfast excellent but from a Chinese and European point og View. The coffee even Ok.
There is a small garden behind the hotel..very nice .
Its only 200 m to Hengshan subway station line 1.
Staff friendly and helpful.
One thing, some people do still smoke, we not provide them with a chair in the garden and an abstract...please.
Response from Property: Thank you for choosing Hengshan Garden Wine! We are always committed to providing guests from all over the world with a comfortable and warm living environment and thoughtful service. If you have any questions about the facilities in the room during your stay, you can call extension 84 to contact the lobby manager at any time. We are happy to serve you! We will also pay attention to and improve the daily maintenance of hotel facilities and equipment to provide guests with a more comfortable living environment. Hope you continue to choose us, and sincerely look forward to your next visit!
Guest User
Business 2-bed Room
Stayed in Sep 2024
Family
1 review
4.7/5
Amazing
Posted on Sep 19, 2024
We stayed 12 nights at the hotel during our recent trip to Shanghai. We are very happy with the hotel location and will definitely return for our next trip. The staff is very friendly, from concierge to the room cleaning staff. They are courteous and always very helpful, especially Carl Yu who helped us with our luggage on our last day. We highly recommend this hotel and can’t wait to come back again.
Response from Property: Thank you so much for your warm review and recommendation of us! We are very pleased to hear your satisfaction with the location and recognition of the staff's service, especially Carl Yu who assisted with the luggage on the last day. Your satisfaction is our greatest motivation. We have documented your suggestions, specifically regarding a part of continuously improving the service experience. If there are any other needs or questions, big or small, please feel free to let us know. Looking forward to your visit again, we will continue to provide excellent service. Thank you again for your valuable feedback!
Guest User
Standard Queen Room
Stayed in Aug 2024
Solo travellers
44 review
5.0/5
Outstanding
Posted on Sep 9, 2024
Good location and services. Good facilities especially the swimming pools and sport Centre and bath spa.
Response from Property: Thank you very much for your affirmation and praise! We are deeply honored to express your satisfaction with the location, excellent service and special facilities of the hotel. Your satisfaction is what drives us to constantly strive for excellence. We are continuously updating and optimizing swimming pools, sports centers and spas to better meet your health and leisure needs. We look forward to the opportunity to provide you with a more intimate experience. Welcome you to visit again. We will warmly welcome you back.
Gabor Bodo
Standard Queen Room
Stayed in Jul 2024
Solo travellers
11 review
2.5/5
Posted on Aug 6, 2024
The photo of the hotel was incorrect, ended up in another building, instead the one I booked. Really disappointing and hotel didn't give me any explanation.
Response from Property: Dear guest, I am very sorry that you have experienced such inconvenience and disappointment. We should have ensured that all information was accurate so that you could enjoy your journey comfortably and pleasantly. Once again, our deepest apologies for the inconvenience, and we look forward to the opportunity to regain your trust. Your satisfaction is always our primary goal. I wish you all the best and look forward to a pleasant cooperation with you again. Good wishes, [Your name] Hotel Front Office Manager
Guest User
Picardie Deluxe King Room
Stayed in Apr 2024
Couples
3 review
5.0/5
Outstanding
Posted on Apr 17, 2024
Great experience at the VIP building.
Response from Property: Thank you for your evaluation. Your affirmation is the driving force for our continuous improvement and progress.Looking forward to your check-in again!
Alon
Business Queen Room
Stayed in Jun 2024
Couples
2 review
4.7/5
Amazing
Posted on Jun 27, 2024
We would like to special thanks to the front desk Ms. Sissi for going above and beyond by answering all our needs with professionalization.
Response from Property: Thank you for taking the time to provide feedback on your experience at Hengshan Garden Hotel. We are delighted to hear that you had a positive stay with us. We appreciate your kind words and recommendation. We look forward to welcoming you back to our hotel in the near future.
Guest User
Business Queen Room
Stayed in Jun 2024
Solo travellers
2 review
5.0/5
Outstanding
Posted on Jun 24, 2024
Great experience, friendly concierge staff, large clean room, and right in the middle of everything with lots of great coffee shops nearby. Great stay - 谢谢!
Response from Property: Thank you for taking the time to share your feedback with us.We are delighted to hear that you found our staff to be very friendly. Providing true hospitality and creating a welcoming environment for our guests are top priorities for us, and it's wonderful to know that our team made a positive impression on you.Your kind words will be shared with our staff, as they serve as an encouragement to continue delivering excellent service.Thank you once again for your feedback. We are looking forward to serving you next time.
Q_Penang Lang
Standard 2-bed Room
Stayed in Dec 2023
Travel with friends
2 review
5.0/5
Outstanding
Posted on Dec 15, 2023
Super helpful and friendly staff. Assisting me in ordering food delivery, ordering didi (cab/taxi) and also with my luggages.
Special thanks to the very thoughtful house keeping lady, I think her surname is Fang, who is on duty from Dec 4th till 9th on the 11th floor. She put in extra effort and try her best to help my colleague from Philippines even with language barrier. Love the location as well, very near the subway station, beautiful surroundings during Autumn, a lot of locals and non local restaurants. Convenient location.
Response from Property: Thank you very much for your support to our hotel! I am glad to hear that you have had a pleasant stay at the hotel. We will continue to work hard to provide you with a more comfortable and warm environment! Looking forward to your next visit and patronage!
Guest User
Standard 2-bed Room
Stayed in Nov 2023
Business travellers
37 review
5.0/5
Outstanding
Posted on Nov 13, 2023
This was my first time in Shanghai, and it was a bit intimidating. I couldn't believe how big the city was! I needed a place that was somewhat centrally located after I finished an event on the outskirts of the city. But this was easily locatable, affordable, and friendly. It also had a robe in the closet. Great find!
Response from Property: Dear guest, thank you very much for your positive feedback on our hotel. We will continue to strive to live up to your positive feedback. Thank you again for your affirmation of the hotel. Looking forward to visiting again and wishing you a pleasant journey!
Anonymous User
Business Queen Room
Stayed in Nov 2023
Business travellers
63 review
4.2/5
Very Good
Posted on Nov 13, 2023
Great hotel. Location isn’t great not a lot to do around here. The gym is one of the best I have been to in a hotel. The fitness facilities are amazing. I will stay here again.
Response from Property: Thank you very much for your support of our hotel! I am glad to learn that you have had a pleasant stay experience at the hotel. We will continue to work hard to provide you with a more comfortable and warm environment! Looking forward to your next visit and patronage!