Grand Hyatt Shanghai

Grand Hyatt Shanghai Reviews

Grand Hyatt Shanghai

No.88 Shiji Avenue, Pudong New Area, Shanghai, 200121, ChinaView Hotel Details
Grand Hyatt Shanghai
Grand Hyatt ShanghaiGrand Hyatt ShanghaiGrand Hyatt Shanghai
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Grand Hyatt Shanghai Guest Reviews

4.6/5
Very Good
10809 review
Verified reviews
Location4.7
Amenities4.5
Service4.5
Cleanliness4.7
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All reviews(10809)
Positive reviews(10302)
Reviews with photos/video(3485)
Classy environment(646)
Fantastic river view(303)
Friendly front desk staff(300)
Tasty food(193)
Perfect for kids(119)
Luxurious(98)
Close to metro(72)
Negative reviews(507)
Guest User
Club Room Twin Bed
Stayed in Mar 2025
Other
5 review
4.7/5
Amazing
Posted on Apr 22, 2025
Very good hotel , great location! Club rooms very good size! Grand Club the cooked wasn’t offered but the evening/ dinner was very good . Also I don’t like the fact the was closing at 8:00pm.
Response from Property: Dear valued guest, thank you for choosing Grand Hyatt Shanghai. Thank you for your affirmation of Grand Hyatt Hotel as a whole, and we hope that every guest can enjoy an excellent stay experience. Welcome to Grand Hyatt Shanghai at any time and look forward to serving you again soon! Sincerely yours, Grand Hyatt Shanghai.
Qiu
Grand Twin Bed
Stayed in Mar 2025
Family
7 review
4.7/5
Amazing
Posted on Apr 13, 2025
The hotel is in a good location and you can see the night view of Lujiazui and Oriental Pearl Tower. The only drawback is that the air conditioning in the room is not cold enough
Response from Property: Dear Guest, Thank you for sharing your comments, and we sincerely apologise for challenge you experienced during your recent stay. We are disappointed to hear that we did not meet your expectations. The management team is highly attentive to the issues you raised, and we will address them with the relevant departments to prevent recurrence. We hope you will give us another opportunity to change your perception into a positive one during your next visit to Shanghai.We look forward to welcoming you back soon. Grand Hyatt Shanghai Team
Guest User
Grand Hyatt King Room
Stayed in Mar 2025
Business travellers
1 review
5.0/5
Outstanding
Posted on Apr 10, 2025
Hotel occupies 54-85th floor of Jin Mao tower. Every room offers amazing views. The grand Hyatt club lounge was amazing service and good food. The staff were friendly and the room was comfortable. Location is super convenient and very central. Would recommend and stay here again.
Response from Property: Dear valued guest, thank you for choosing Grand Hyatt Shanghai. Thank you for your affirmation of Grand Hyatt Hotel as a whole, and we hope that every guest can enjoy an excellent stay experience. Welcome to Grand Hyatt Shanghai at any time and look forward to serving you again soon! Sincerely yours, Grand Hyatt Shanghai.
Guest User
Grand Hyatt King Room
Stayed in Feb 2025
Couples
4 review
5.0/5
Outstanding
Posted on Mar 29, 2025
My wife and I had an amazing time at the Grand Hyatt hotel in Shanghai. It was simply unforgettable. The staff were all so lovely, too.
Response from Property: Dear valued guest, thank you for choosing Grand Hyatt Shanghai. Thank you for your affirmation of Grand Hyatt Hotel as a whole, and we hope that every guest can enjoy an excellent stay experience. Welcome to Grand Hyatt Shanghai at any time and look forward to serving you again soon! Sincerely yours, Grand Hyatt Shanghai.
Guest User
Grand Twin Bed
Stayed in Feb 2025
Other
11 review
5.0/5
Outstanding
Posted on Mar 28, 2025
It is near to metro station and have amazing river view. I paid extra money to upgrade my room and it is a good experience to see the river and lights at night. Japan restaurant have lunch package. I like the sushi and sashimi.
Response from Property: Dear valued guest, thank you for choosing Grand Hyatt Shanghai. Thank you for your affirmation of Grand Hyatt Hotel as a whole, and we hope that every guest can enjoy an excellent stay experience. Welcome to Grand Hyatt Shanghai at any time and look forward to serving you again soon! Sincerely yours, Grand Hyatt Shanghai.
Roboy
Grand Hyatt King Room
Stayed in Mar 2025
Family
14 review
5.0/5
Outstanding
Posted on Apr 22, 2025
Excellent location and big and spacious room. The view from the room was great too.
Response from Property: Dear valued guest, thank you for choosing Grand Hyatt Shanghai. Thank you for your affirmation of Grand Hyatt Hotel as a whole, and we hope that every guest can enjoy an excellent stay experience. Welcome to Grand Hyatt Shanghai at any time and look forward to serving you again soon! Sincerely yours, Grand Hyatt Shanghai.
Guest User
Double Queen City View
Stayed in Jan 2025
Family
3 review
5.0/5
Outstanding
Posted on Feb 25, 2025
Located among Shanghai's famous towers, the view is superb. There are shopping malls nearby and many restaurants, so it is convenient and the hotel is pleasant.
Response from Property: Dear valued guest, thank you for choosing Grand Hyatt Shanghai. Thank you for your affirmation of Grand Hyatt Hotel as a whole, and we hope that every guest can enjoy an excellent stay experience. Welcome to Grand Hyatt Shanghai at any time and look forward to serving you again soon! Sincerely yours, Grand Hyatt Shanghai
bravemoony
Grand Queen Bed
Stayed in Dec 2024
Couples
10 review
5.0/5
Outstanding
Posted on Jan 11, 2025
Great location, view, breakfast and gym. The room is well heated and clean, staff is friendly and hotel very luxurious. I think it’s one of the best hotels you can book for your business trip or vacation in Shanghai. Metro is also closed and there’s a fancy ifc shopping mall that can be reached in 5 min walk. Lovely
6/15
Response from Property: Dear valued guest, thank you for choosing Grand Hyatt Shanghai. Thank you for your affirmation of Grand Hyatt Hotel as a whole, and we hope that every guest can enjoy an excellent stay experience. Welcome to Grand Hyatt Shanghai at any time and look forward to serving you again soon! Sincerely yours, Grand Hyatt Shanghai
Le petit voyageur
Grand Queen Bed
Stayed in Jan 2025
Solo travellers
5 review
5.0/5
Outstanding
Posted on Feb 10, 2025
The room was comfortable, and the view of Shanghai was stunning. The staff was incredibly friendly. The pool was lovely. The breakfast at ON56 was excellent, offering a wide variety of both sweet and savory options. The air conditioning in the room was efficient, and the curtains provided great light blocking. While the bathtub and shower are showing some signs of age, it didn't impact the overall quality of the stay. I highly recommend Gran Hyatt Shanghai!
Response from Property: Dear valued guest, thank you for choosing Grand Hyatt Shanghai. Thank you for your affirmation of Grand Hyatt Hotel as a whole, and we hope that every guest can enjoy an excellent stay experience. Welcome to Grand Hyatt Shanghai at any time and look forward to serving you again soon! Sincerely yours, Grand Hyatt Shanghai
Guest User
Grand River-view Twin Room
Stayed in Jan 2025
Family
9 review
5.0/5
Outstanding
Posted on Feb 3, 2025
Great hotel, awesome view, amazing service, great spa with sauna jacuzzi and pool. Great breakfast with a wide variety of food and freshly made. I highly recommend the hotel.
Response from Property: 賓客，您好！感謝您選擇上海金茂君悦酒店作為您的下榻之處。您的認可和鼓勵是我們進步的最大動力，能夠為您帶來舒適且高品質的入住體驗，更是我們至高的榮幸。我們日後會持續提升各項軟硬件設施，讓每次的服務品質更趨於完美。非常感謝您，希望很快能再度與您在金茂君悦大酒店相見！此致 敬禮 上海金茂君悦大酒店
FIHE
Grand Hyatt King Room
Stayed in Dec 2024
Family
6 review
4.7/5
Amazing
Posted on Feb 3, 2025
nice hotel located in 54th floor and above! hotel has indoor heated swimming pool. my kids love it that they can swim during winter. the hotel gave us free upgrade which was very nice. only down side was the breakfast was too crowded
Response from Property: 賓客您好！感謝您選擇上海金茂君悦酒店作為您的休憩之所。對於您在入住期間所遇到的服務問題，我們向您致以最誠摯的歉意。針對此次入住中的早餐的問題，我們將不斷豐富早餐菜單，增加更多健康、美味的菜品選擇。同時，對團隊進行更加專業地培訓，提升員工的服務意識和技能水平，確保每位賓客都能享受到周到、細緻的服務。我們期待您的再次蒞臨，讓您親眼見證我們為提升服務質量所做出的不懈努力與成果。
Metzner
Grand River-view Twin Room
Stayed in Jan 2025
Solo travellers
7 review
4.7/5
Amazing
Posted on Feb 20, 2025
Excellent hotel with stunning view in Pudong Very good service Excellent breakfast
Response from Property: Dear valued guest, thank you for choosing Grand Hyatt Shanghai. Thank you for your affirmation of Grand Hyatt Hotel as a whole, and we hope that every guest can enjoy an excellent stay experience. Welcome to Grand Hyatt Shanghai at any time and look forward to serving you again soon! Sincerely yours, Grand Hyatt Shanghai
EricM
Grand Hyatt King Room
Stayed in Dec 2024
Solo travellers
22 review
5.0/5
Outstanding
Posted on Feb 8, 2025
Still one of my favorite hotels in Shanghai. Recently it has been hit or miss. This time was a hit. My only complaint is that I could not get the temperature of the room as cool as I would have liked. Big bathtub. Good food. Comfortable bed.
Response from Property: Dear Guest, Thank you for sharing your comments, and we sincerely apologise for any challenges you experienced during your recent stay. We are disappointed to hear that we did not meet your expectations as per facility part. The management team is highly attentive to the issues you raised, and we will address them with the relevant departments to prevent recurrence. We hope you will give us another opportunity to change your perception into a positive one during your next visit to Shanghai.We look forward to welcoming you back soon. Grand Hyatt Shanghai Team
Guest User
Grand Queen Bed
Stayed in Feb 2025
Travel with friends
1 review
5.0/5
Outstanding
Posted on Mar 2, 2025
The hotel is clean. Cosmos Zhu is friendly and always ready for help.
Response from Property: Dear valued guest, thank you for choosing Grand Hyatt Shanghai. Thank you for your affirmation of Grand Hyatt Hotel as a whole, and we hope that every guest can enjoy an excellent stay experience. Welcome to Grand Hyatt Shanghai at any time and look forward to serving you again soon! Sincerely yours, Grand Hyatt Shanghai
TAN CYN
Grand Twin Bed
Stayed in Feb 2025
Couples
12 review
5.0/5
Outstanding
Posted on Apr 4, 2025
Nice architectural hotel. A bit outdated amenities
Response from Property: Dear valued guest, thank you for choosing Grand Hyatt Shanghai. Thank you for your affirmation of Grand Hyatt Hotel as a whole, and we hope that every guest can enjoy an excellent stay experience. Welcome to Grand Hyatt Shanghai at any time and look forward to serving you again soon! Sincerely yours, Grand Hyatt Shanghai.