Grand Hyatt Shanghai Reviews

Name: Grand Hyatt Shanghai
Address: No.88 Shiji Avenue, Shanghai, China, No.88 Shiji Avenue, Mainland, China
Rating: 4.5

Grand Hyatt Shanghai

No.88 Shiji Avenue, Shanghai, ChinaView Hotel Details

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Rooms and Guests

Grand Hyatt Shanghai Guest Reviews

4.5/5

Great

11074 Reviews

Verified reviews

Location4.6

Amenities4.4

Service4.4

Cleanliness4.6

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All Reviews(11074)

Positive reviews(10518)

Reviews with photos/video(3623)

Great location(1036)

Friendly front desk staff(425)

Perfect for kids(321)

Fantastic river view(280)

Luxurious(112)

Negative reviews(535)

Guest User

Grand Queen Bed

Stayed in May 2024

Solo travellers

4 Reviews

5.0

Outstanding

Posted on May 8, 2024

Great hotel, very friendly and helpful staff, everything in the room was perfect, I liked everything very much. If you want to come to Shanghai, then I highly recommend booking this hotel. I loved its design and interior, as well as the beautiful pool!

Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make continuous efforts to live up to your praise. Thank you again for your recognition of the hotel, look forward to coming again, wish a pleasant trip!

Moctezuma

Grand River-view Queen Room

Stayed in May 2024

Family

40 Reviews

4.5

Great

Posted on May 5, 2024

Great location and amazing view to the city. In our room the bed was not comfortable, very soft. Outside the room there was a strong smell like fried food, this should not be in these kind of hotels. Besides of these details the service was good.

Response from Property: Dear valued guest, thank you for choosing Grand Hyatt Shanghai. Thank you for your affirmation of Grand Hyatt Hotel as a whole, and we hope that every guest can enjoy an excellent stay experience. Welcome to Grand Hyatt Shanghai at any time and look forward to serving you again soon! Sincerely yours, Grand Hyatt Shanghai

Emre_Basoglu

Club Deluxe River Room

Stayed in Apr 2024

Couples

10 Reviews

5.0

Outstanding

Posted on Apr 5, 2024

Spectacular view, great location, fascinating interior design, good food. Highly recommended!

Guest User

Grand Queen Bed

Stayed in Mar 2024

Couples

19 Reviews

4.5

Great

Posted on Mar 27, 2024

Great location, plenty to see,shop and eat at hotel’s surroundings. hotel interior is amazing. Buffet breakfast spread is good but not fantastic. Bed is small (queen size), and toilet takes up significant amount of room size. Toiletries are limited and was told toothbrush/paste is “out of stock”. Staff is friendly and helpful (was served by Benjamin Hu).

Response from Property: Dear valued guest, thank you for choosing Grand Hyatt Shanghai. We will continue to improve the hardware and software facilities to enjoy a better stay experience during your next visit. Hope to have the opportunity to serve you again soon! Sincerely yours, Grand Hyatt Shanghai.

eduardo_baga

Grand River-view Twin Room

Stayed in Mar 2024

Business travellers

8 Reviews

4.0

Very Good

Posted on Mar 10, 2024

The hotel is super well located, but the rooms are not so new and confortable as other from the same brand. We found an old cigarette in our bathroom (shower floor). The restaurants at hotel works until 10pm only. But the view of city was super and staff helpfull.

Response from Property: Dear valued guest, thank you for choosing Grand Hyatt Shanghai! Our hotel adopts a combination of Chinese and Western decoration style. Since 2017, the hotel project team has completed the renovation of all guest rooms and public areas. We will also continue to improve the hardware and software facilities, so that we look forward to your next visit, you can enjoy a better stay. Sincerely yours, Grand Hyatt Shanghai.

Jerome.C

Grand Twin Bed

Stayed in Feb 2024

Family

14 Reviews

5.0

Outstanding

Posted on Mar 1, 2024

- Hotel staff are very friendly and helpful. - room was super spacious and clean. with plenty of amenity - hotel was conveniently located, just walking distance away from malls,f&b and even metro It’s my second time staying in this hotel. Staff was so observant and even provided me with a set of teapot to use throughout my entire stay there. Will definitely go back to this hotel whenever I am back in Shanghai. Thank you

travel-with-me

Grand River-view King Room

Stayed in Feb 2024

Couples

9 Reviews

4.7

Amazing

Posted on Feb 18, 2024

Fantastic view of The Pearl tower and skyline. Spacious, clean, well-equipped room and stunning bathroom. The view can be enjoyed during breakfast, in the restaurants, from the pool area and in the lobby. Lovely buffet breakfast. Pool area was equipped but a little small and busy due to the public holiday.

Response from Property: Dear valued guest, thank you for choosing Grand Hyatt Shanghai. We will continue to improve the hardware and software facilities, so that we look forward to your next visit, you can enjoy a better stay. Sincerely yours, Grand Hyatt Shanghai.

MixxPunx

Grand River-view King Room

Stayed in Feb 2024

Couples

1 Reviews

5.0

Outstanding

Posted on Feb 23, 2024

This was our first time staying here as a guest. We were lucky that we got upgraded to Club Deluxe River room, which is bigger and better. I love their massive bathroom, very clean. The staffs were friendly and approachable too. I love the view from our room, especially at night. The breakfast buffet has 2 options, western and chinese cuisine. We tried both and it tastes good, good view as well. Everything was great, and we plan to come back again.

6/7

Hklover1982

Club Deluxe River Room

Stayed in Feb 2024

Family

8 Reviews

5.0

Outstanding

Posted on Feb 14, 2024

Amazing , wonderful marvelous experience. Hotel is very good as well as staff too. Everyone are very helpful and quicker.

Response from Property: Dear valued guest, Happy new year! thank you for choosing Grand Hyatt Shanghai. Thank you for your affirmation of Grand Hyatt Hotel as a whole, and we hope that every guest can enjoy an excellent stay experience. Welcome to Grand Hyatt Shanghai at any time and look forward to serving you again soon! Sincerely yours, Grand Hyatt Shanghai

林Hingie

Double Queen City View

Stayed in Feb 2024

Friends

7 Reviews

5.0

Outstanding

Posted on Feb 26, 2024

The view, the room, the service was all amazing. Would definitely recommend!

Hannah

Grand Queen Bed

Stayed in Feb 2024

Family

1 Reviews

5.0

Outstanding

Posted on Feb 9, 2024

Beautiful hotel with great service! We loved the view and the pool/fitness area.

Response from Property: Dear valued guest, thank you for choosing Grand Hyatt Shanghai. Thank you for your affirmation of Grand Hyatt Hotel's service and view, and we hope that every guest can enjoy an excellent stay experience. Welcome to Grand Hyatt Shanghai at any time and look forward to serving you again soon! Sincerely yours, Grand Hyatt Shanghai

Merhaba!

Grand River-view Queen Room

Stayed in Apr 2024

Family

5 Reviews

5.0

Outstanding

Posted on Apr 7, 2024

Perfect location, iconic hotel!

Guest User

Grand Queen Bed

Stayed in Mar 2024

Other

7 Reviews

5.0

Outstanding

Posted on Mar 18, 2024

Very good! "Jailene" "Arif" best managers

Response from Property: Dear valued guest, thank you for choosing Grand Hyatt Shanghai! We are delighted to learn that you had enjoyed your stay in Grand Hyatt Shanghai and the 5 score rating is highly appreciated. We will continuously improve our service as well as facilities from every aspect to extend a more memorable stay to all our respectable guests like your good-self. Thank you again for the encouragement and we look forward to welcoming you back in the very near future. Sincerely yours, Grand Hyatt Shanghai

Thomas_

Grand Queen Bed

Stayed in Nov 2023

Couples

8 Reviews

4.5

Great

Posted on Dec 22, 2023

The hotel begins at floor 54 with its lobby. The view out of every window is spectacular. Unfortunately the rooms look and feel a bit dated. Some furniture pieces look used and have scratches or the sink small rusty spots. On the other hand the location and view is very good. Further more the breakfast is extremely extensive. From western to chinese food you have big tasty variety. Something for everyone. All in all a good hotel that can be recommended.

Response from Property: Dear valued guest, thank you for choosing Grand Hyatt Shanghai. Thank you for your affirmation of Grand Hyatt Shanghai hotel 's location, view and breakfast. We will also continue to improve the hardware and software facilities, so that we look forward to your next visit, you can enjoy a better stay. Sincerely yours, Grand Hyatt Shanghai.

georgi_24

Guestroom (King bed)

Stayed in Nov 2023

Couples

4 Reviews

4.2

Very Good

Posted on Nov 30, 2023

The hotel is really beautiful, well-located and the service is really nice. The only problem was the bathroom's draining system. Every time you take a shower, water floods the entire bathroom. Other than that, it was great. Really recommend it. The view is spectacular.

Response from Property: Dear valued guest, thank you for choosing Grand Hyatt Shanghai! Thank you for your affirmation of Grand Hyatt Hotel as a whole, and we hope that every guest can enjoy an excellent stay experience. We will continue to improve the hardware and software facilities, so that we look forward to your next visit, you can enjoy a better stay. Sincerely yours, Grand Hyatt Shanghai.

Grand Hyatt Shanghai Reviews

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