Swissotel Grand Shanghai

Swissotel Grand Shanghai Reviews

Swissotel Grand Shanghai

No.1 Yuyuan Road, Jing'an District, Shanghai, 200040, ChinaView Hotel Details
Swissotel Grand Shanghai
Swissotel Grand ShanghaiSwissotel Grand ShanghaiSwissotel Grand Shanghai
Check available rooms for your travel dates
We Price Match
1 night

Swissotel Grand Shanghai Guest Reviews

4.6/5
Very Good
4311 review
Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.7
Filter by:
Sort by:
All reviews(4311)
Positive reviews(4195)
Reviews with photos/video(524)
Easy to get around(403)
Convenient for shopping(198)
Perfect for business trips(152)
Friendly front desk staff(122)
Close to metro(118)
Stayed multiple times(73)
Great swimming pool(43)
Excellent afternoon tea(16)
Negative reviews(116)
Chi Wo
Classic Double Room
Stayed in Feb 2025
Family
15 review
4.5/5
Great
Posted on Mar 25, 2025
Perfect location & good service. The only drawback is the breakfast - the same everyday and is not good value for money.
Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We do apologize for unpleasant experience on breakfast. Thank you for your kind feedback, and we hope to see you again soon for another magnified journey with us. Guest Experience Manager-Ricky Zhao
Anonymous User
Premier Double Room
Stayed in Feb 2025
Business travellers
15 review
4.0/5
Very Good
Posted on Mar 23, 2025
The hotel is about an hr+ ride from the airport. There are many food eateries around the area and it is very convenient.
Response from Property: Dear Guest, thank you for taking the time to submit a review for your most recent stay with us at Swissôtel Grand Shanghai. It is so flattering and motivating to receive such positive and encouraging feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.On behalf of the team, we send our regards and are looking forward of welcoming you back very soon in the near future. Guest Experience Manager-Ricky Zhao
Amy Snow
Classic Double Room
Stayed in Feb 2025
Family
8 review
5.0/5
Outstanding
Posted on Mar 8, 2025
I stay here regularly. The room is very good, the service is good, the food is delicious. The sub-district is in the city center, convenient for traveling and shopping.
6/8
Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another magnified journey with us. Guest Experience Manager-Ricky Zhao
Willy Yung
Classic Twin Room
Stayed in Feb 2025
Family
17 review
4.2/5
Very Good
Posted on Mar 25, 2025
Location is great. Center of where wanted to go. Nearby food was great as well. Staff are friendly
Response from Property: Dear Guest, thank you for taking the time to submit a review for your most recent stay with us at Swissôtel Grand Shanghai. It is so flattering and motivating to receive such positive and encouraging feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.On behalf of the team, we send our regards and are looking forward of welcoming you back very soon in the near future. Guest Experience Manager-Ricky Zhao
aryamoney
Classic Double Room
Stayed in Jan 2025
Family
1 review
4.2/5
Very Good
Posted on Feb 24, 2025
The location is excellent, and the swimming pool is fantastic. While the rooms are a bit old and there are cracks in the ceiling, the friendly service made up for it. Overall, a good option for travelers seeking comfort and convenience.
Response from Property: Dear Guest, thank you so much for taking the time to share your detailed feedback about your stay with us. We are truly delighted to hear that you were impressed with our prime location and the wonderful swimming pool. These are aspects we take great pride in, and your positive comments are highly encouraging for our entire team.We sincerely appreciate your understanding regarding the condition of the rooms. The cracks in the ceiling and the overall age of the rooms are areas we are actively addressing. We have already scheduled renovations to modernize the rooms, ensuring they match the high - standard service and amenities that our guests deserve.We're glad that our friendly service managed to enhance your experience and make up for the room issues. Our staff is dedicated to providing warm and attentive service, and your recognition of their efforts means a great deal to us. We hope that you'll consider staying with us again in the future. We're confident that once the renovations are complete, you'll notice a remarkable transformation in the rooms, while still enjoying the excellent location, fantastic pool, and friendly service that you've come to appreciate. Thank you again for your support, and we look forward to welcoming you back. Best Regards, Ricky Zhao Guest Experience Manager
toriness
Premier Double Room
Stayed in Jan 2025
Business travellers
89 review
5.0/5
Outstanding
Posted on Feb 14, 2025
I’ve stayed at this hotel a number of times for business trips to Shanghai and it’s always a great experience. Big room, clean, staff are very helpful and friendly. I didn’t add breakfast to my room this time but it is worth adding if you stay, it’s a great spread. It’s also an easy walk to lots of great restaurants and bars including the French quarter. Highly recommend if you come to Shanghai for business or pleasure.
Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another magnified journey with us. Guest Experience Manager-Ricky Zhao
Nanemane
Classic Double Room
Stayed in Dec 2024
Business travellers
24 review
5.0/5
Outstanding
Posted on Jan 5, 2025
Thank you so much for the great service. Crystal and Steve were great and helped us during our stay there. They were kind and supportive. Thank you for your help
Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another magnified journey with us. Guest Experience Manager-Ricky Zhao
Guest User
Classic Twin Room
Stayed in Nov 2024
Family
5 review
4.7/5
Amazing
Posted on Jan 2, 2025
Well maintained hotel. Didn't have smoke smell at all in the room. The only complain was the room was too hot!!! Please set the room temperature at 18 census in the winter , that is the normal temp for in door in most of the countries of the world!!!!!!!
Response from Property: Dear Guest, Thank you for taking the time to submit a review of your recent stay at the Swissôtel Grand Shanghai.We apologize for your unpleasant experience regarding the temperature of your room, which is usually set between 22-24 degrees due to the changing weather in Shanghai during the day and night. We send our sincere regards and look forward to welcoming you back in the near future. Guest Experience Manager - Ricky Zhao
Manenatta
Classic Twin Room
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Jan 1, 2025
The hotel is nice and clean.  We love the location and service of staffs especially with the early check in.  I would recommend this hotel and it’s nice to go back again for the next visit.
Response from Property: Dear Guest, thank you for taking the time to submit a review for your most recent stay with us at Swissôtel Grand Shanghai. It is so flattering and motivating to receive such positive and encouraging feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.On behalf of the team, we send our regards and are looking forward of welcoming you back very soon in the near future. Guest Experience Manager-Ricky Zhao
Wing Yip William
Classic Double Room
Stayed in Nov 2024
Family
3 review
5.0/5
Outstanding
Posted on Dec 27, 2024
Excellent services and location is very convenient. Staff are friendly and are able to speak English.
Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another magnified journey with us. Guest Experience Manager-Ricky Zhao
sw
Classic Double Room
Stayed in Nov 2024
Family
27 review
4.2/5
Very Good
Posted on Dec 22, 2024
Location was very good Service expected from a swissotel , Didn't like the purovel amenities. Hotel sufficiently clean.
Response from Property: Dear Guest, thank you for taking the time to submit a review for your most recent stay with us at Swissôtel Grand Shanghai. It is so flattering and motivating to receive such positive and encouraging feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We apologize for your unpleasant experience with the hotel facilities and we will share your valuable comments with our hotel management for improvement.On behalf of the team, we send our regards and are looking forward of welcoming you back very soon in the near future. Guest Experience Manager-Ricky Zhao
BoboNeon
Classic Twin Room
Stayed in Nov 2024
Couples
5 review
4.7/5
Amazing
Posted on Dec 16, 2024
The breakfast is awesome , has a good spread. When you order for food delivery, you have to go to food collection storage outside the hotel to collect, the hotel will not send your food to your room. The location is good, very convenient to travel around.
Response from Property: Dear Guest, thank you for taking the time to submit a review for your most recent stay with us at Swissôtel Grand Shanghai. It is so flattering and motivating to receive such positive and encouraging feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.On behalf of the team, we send our regards and are looking forward of welcoming you back very soon in the near future. Guest Experience Manager-Ricky Zhao
Guest User
Classic Twin Room
Stayed in Nov 2024
Travel with friends
11 review
5.0/5
Outstanding
Posted on Dec 29, 2024
Love this hotel! It is the only hotel I will stay at when visit Shanghai due to its exceptional position, friendly staff and great facilities.
Response from Property: Dear Guest, thank you for taking the time to submit a review for your most recent stay with us at Swissôtel Grand Shanghai. It is so flattering and motivating to receive such positive and encouraging feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.On behalf of the team, we send our regards and are looking forward of welcoming you back very soon in the near future. Guest Experience Manager-Ricky Zhao
Langaoroad
Executive Room-Queen Bed
Stayed in Nov 2024
Business travellers
15 review
5.0/5
Outstanding
Posted on Dec 6, 2024
The lounge staff is amazing! Lulu, Jojo, Leticia, Cher、Ive, Sunny, everyone was very friendly, good food, good service, and the hotel is very well located.
Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another magnified journey with us. Guest Experience Manager-Ricky Zhao
Moonxing
Executive Room-Queen Bed
Stayed in Oct 2024
Other
9 review
5.0/5
Outstanding
Posted on Jan 4, 2025
I had the pleasure of staying at this hotel, and it exceeded my expectations in every way. The location was incredibly convenient, nestled in the heart of the city with easy access to major attractions, shopping districts, and public transportation. This made exploring hassle-free, whether I was heading to The Bund or Nanjing Road. The room itself was a highlight. Spacious, modern, and clean, it offered a stunning view of the downtown city life. The room was thoughtfully equipped with everything I needed — a comfortable bed, extended chair and desk, and a luxurious bathroom with high-end toiletries. Service was exceptional from start to finish. The staff ensured my stay was comfortable, providing helpful recommendations, arranging transportation, and always greeting me with a warm smile. Overall, this hotel offers a perfect blend of convenience, comfort, and top-notch service. Whether you're visiting Shanghai for business or leisure, this is a fantastic choice for a central and enjoyable stay.
Response from Property: Dear Guest, thank you for taking the time to submit a review for your most recent stay with us at Swissôtel Grand Shanghai. It is so flattering and motivating to receive such positive and encouraging feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.On behalf of the team, we send our regards and are looking forward of welcoming you back very soon in the near future. Guest Experience Manager-Ricky Zhao