Crowne Plaza Shanghai Xiayang Lake

Crowne Plaza Shanghai Xiayang Lake Reviews

Crowne Plaza Shanghai Xiayang Lake

No.303 Qingzhou Road, Qingpu District, Shanghai, 201700, ChinaView Hotel Details
Crowne Plaza Shanghai Xiayang Lake
Crowne Plaza Shanghai Xiayang LakeCrowne Plaza Shanghai Xiayang LakeCrowne Plaza Shanghai Xiayang Lake
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Guest Reviews of Crowne Plaza Shanghai Xiayang Lake

9.4/10
Outstanding
2212 review
Verified reviews
Location9.5
Amenities9.2
Service9.4
Cleanliness9.4
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All reviews(2212)
Positive reviews(2155)
Reviews with photos/video(723)
Perfect for kids(310)
Friendly front desk staff(205)
Delicious breakfast(192)
Has play area for children(147)
Great swimming pool(82)
Delicious buffet(70)
Secluded lake view(66)
Negative reviews(57)
Emmsales
1 King Premium
Stayed in Apr 2025
Couples
4 review
9.0/10
Great
Posted on May 6, 2025
Our experience was great! Andrew, the hotel staff, helped us upgrade our room. He was so nice and friendly! Overall, our stay at Crowne Plaza Xiayang Lake was memorable, with the peaceful view and atmosphere, we will definitely go back! Thank you all! 🙏💖
6/10
Response from Property: Dear guest: Hello! Thank you very much for your praise and love for Crowne Plaza Shanghai Xiayang Lake! I am glad to know that you praised the hotel staff and service. The hotel is widely favored by guests for its warm service and sincere hospitality. We look forward to your stay at Crowne Plaza Shanghai Xiayang Lake again and enjoy more advantages! Han Weidong General Manager of Crowne Plaza Shanghai Xiayang Lake
Patwarun
1 King Premium
Stayed in Feb 2025
Family
5 review
9.5/10
Amazing
Posted on Mar 28, 2025
Lovely hotel with amazing views and breakfast. I really recommend this hotel to someone who doesn’t like crowded places and seeking for peace. The only one thing that still improbable is when the temperature outside drops the aircon does not work well.
Response from Property: Dear guest: Hello! Crowne Plaza Shanghai Xiayang Lake and our love for the hotel's dining! We are glad that you had a pleasant stay at the hotel. We hope that the rich and delicious food we provide will make your journey more delicious. Welcome to the Crown Café on the first floor of the hotel next time to taste the hotel's signature food. Crowne Plaza Shanghai Xiayang Lake sincerely looks forward to your visit again! Han Weidong General Manager of Crowne Plaza Shanghai Xiayang Lake
Louis Idehen
1 King Standard
Stayed in Mar 2025
Travel with friends
12 review
10.0/10
Outstanding
Posted on May 27, 2025
I recently stayed at the Crowne Plaza in Shanghai and had a wonderful experience. The hotel offers a perfect combination of comfort, convenience, and top-notch hospitality. From the moment I checked in, I was welcomed with warm smiles and attentive service that made me feel right at home. The rooms are spacious, clean, and well-equipped with everything a traveler could need. The facilities are excellent, from the dining options to the fitness center, everything is maintained to a high standard. What truly stood out was the professionalism and friendliness of the staff. They were always ready to assist, whether it was with directions, recommendations, or just a friendly conversation that made the stay more personal and enjoyable. Crowne Plaza Shanghai is definitely a place I would recommend to anyone visiting the city whether for business or leisure. It’s a hotel that understands the meaning of genuine hospitality.
Response from Property: Dear Guest,Greetings! We sincerely appreciate your positive reviews and fondness for Crowne Plaza Shanghai Xiayang Lake. It is truly gratifying to learn that you spoke highly of our hotel staff and services. Our hotel has always been widely favored by guests for its enthusiastic service and sincere hospitality.We earnestly anticipate your next stay at Crowne Plaza Shanghai Xiayang Lake, where you will enjoy even more exceptional experiences.Han Weidong General Manager of Crowne Plaza Shanghai Xiayang Lake
Astrid
1 King Standard
Stayed in Sep 2024
Couples
7 review
9.0/10
Great
Posted on Oct 11, 2024
Very nice hotel. Nice pool. Nice location and nice breakfast. Steam room, no sauna and rooms and locker rooms could be cleaner
Response from Property: Dear guest: Hello! Thank you very much for your praise and love of Crowne Plaza Shanghai Xiayang Lake! It's nice to hear your praise for the staff and service. The hotel's warm service and sincere hospitality are widely favored by guests. We look forward to welcoming you to Crowne Plaza Shanghai Xiayanghu for more! Han Weidong General Manager of Crowne Plaza Shanghai Xiayang Lake
Guest User
2-bed Room With Lake View
Stayed in Dec 2024
Business travellers
1 review
7.5/10
Posted on Jan 16, 2025
Need small shop for food and dinner in the restaurant absooutely the same every time. Prices and location very good.
Response from Property: Dear guest: Hello! Thank you for your valuable comments and suggestions during your stay at Crowne Plaza Shanghai Xiayang Lake. The hotel is very sorry for the problem you have reported and the inconvenience caused to you during your stay. As for your response, since you cannot be contacted, could you please feedback the specific situation of the incident to Miss Sun of our marketing Media Department, so that we can follow up and understand and make up for it. Regarding [catering] related issues, we apologize again for the inconvenience caused to you. In the future, we will increase the frequency of updates to reduce the occurrence of similar problems. If you need any help during your stay, you can always call the Guest Service Center "0" to help you. Look forward to your next stay to witness the improvement and progress of Crowne Plaza Shanghai Xiayanghu! Han Weidong General Manager of Crowne Plaza Shanghai Xiayanghu
Anonymous User
1 King Standard
Stayed in Sep 2024
Couples
2 review
9.0/10
Great
Posted on Oct 13, 2024
The hotel was a bit older, but not in bad condition. Staff was friendly. Food was OK.
Response from Property: Dear guest: Hello! Thank you very much for your praise and love of Crowne Plaza Shanghai Xiayang Lake! It's nice to hear your praise for the staff and service. The hotel's warm service and sincere hospitality are widely favored by guests. We look forward to welcoming you to Crowne Plaza Shanghai Xiayanghu for more! Han Weidong General Manager of Crowne Plaza Shanghai Xiayang Lake
Popular Star
2 Twin Standard
Stayed in Feb 2024
Family
69 review
10.0/10
Outstanding
Posted on May 10, 2024
Great hotel. Kids had lots of fun. Definitely worth another visit. Breakfast was also good
Response from Property: Dear guest: Hello! Thank you for your stay at Crowne Plaza Shanghai Xiayanghu. We are so pleased to hear your comments on the hotel. The hotel has a superior geographical location, easy access to Zhujiajiao Ancient Town, Happy Valley, Wanda double theme park, outlets and other attractions. Your praise is our driving force, we sincerely look forward to welcoming you to stay at Crowne Plaza Shanghai Xiayanghu again! Han Weidong General Manager of Crowne Plaza Shanghai Xiayanghu
Miss Princii
1 King Standard
Stayed in Jan 2024
Couples
6 review
9.5/10
Amazing
Posted on Feb 18, 2024
The hotel was clean and the staff was friendly and very helpful. The breakfast was Chinese and a bit western. They had some amazing pancakes! The pool was beautiful and clean and they even had a sauna. Overall the star was really really good!
Response from Property: 尊敬的客人：您好！非常感謝您對上海夏陽湖皇冠假日酒店的好評和喜愛！很高興得知您對酒店員工和服務的稱讚。酒店以熱情服務，真誠待客之道廣受賓客青睞。期待您再次下榻上海夏陽湖皇冠假日酒店，悦享更多優越！宋亞蒙 上海夏陽湖皇冠假日酒店市場銷售總監
Lea Pajarillo
2 Twin Standard
Stayed in Sep 2024
Family
18 review
7.5/10
Posted on Oct 10, 2024
good for families
Response from Property: Dear guest: Hello! Thank you for choosing to stay at Crowne Plaza Shanghai Xiayang Lake. Crowne Plaza Shanghai Xiayanghu is a multi-faceted hotel integrating business, family and travel elements. The hotel has a superior geographical location, easy access to Zhujiajiao Ancient Town, Happy Valley, Wanda double theme park, outlets and other attractions. We look forward to welcoming you to Crowne Plaza Shanghai Xiayanghu again! Han Weidong General Manager of Crowne Plaza Shanghai Xiayanghu
Muhammad Waqar
1 King Standard
Stayed in Jan 2023
Family
2 review
10.0/10
Outstanding
Posted on Mar 1, 2023
Nice and clean.
Response from Property: 尊敬的客人：您好！非常感謝您對上海夏陽湖皇冠假日酒店的好評和喜愛！很高興得知您對酒店員工和服務的稱讚。酒店以熱情服務，真誠待客之道廣受賓客青睞。期待您再次下榻上海夏陽湖皇冠假日酒店，悦享更多優越！黃卿 上海夏陽湖皇冠假日酒店總經理
ZHAOXG
Standard Room
Stayed in Apr 2025
Business travellers
284 review
10.0/10
Outstanding
Posted on May 19, 2025
The surrounding environment is good, there is a lake, a museum, a library, a business district, and the hotel service is also good. There is always a duty manager waiting in the lobby to handle various matters for guests. Breakfast starts at 6 o'clock.
Original TextTranslated by Google
Response from Property: 尊敬的客人：您好！非常感謝您對上海夏陽湖皇冠假日酒店的好評和喜愛！很高興得知您對酒店員工和服務的稱讚。酒店以熱情服務，真誠待客之道廣受賓客青睞。期待您再次下榻上海夏陽湖皇冠假日酒店，悦享更多優越！韓偉東 上海夏陽湖皇冠假日酒店總經理
Guest User
Standard Room
Stayed in Mar 2025
Couples
43 review
9.5/10
Amazing
Posted on Apr 30, 2025
Old five-star hotel, the environment is absolutely good, the rooms are a bit old, the breakfast is very good, and there are many varieties to suit the tastes of people of all levels. The front desk service is warm, thoughtful and meticulous, especially the two men on April 27 and 28 deserve praise. The gym is a bit small, with few equipments, but the swimming pool is very good.
Original TextTranslated by Google
6/10
Response from Property: 尊敬的客人：您好！非常感謝您對上海夏陽湖皇冠假日酒店的好評和喜愛！很高興得知您對酒店員工和服務的稱讚。酒店以熱情服務，真誠待客之道廣受賓客青睞。期待您再次下榻上海夏陽湖皇冠假日酒店，悦享更多優越！韓偉東 上海夏陽湖皇冠假日酒店總經理
Guest User
Standard Room
Stayed in Apr 2025
Family
18 review
10.0/10
Outstanding
Posted on May 18, 2025
Good environment, good service, cute pets and children's playground. The children had a lot of fun. Next to Xiayang Lake, there is Qingpu Water Library and Qingpu Museum nearby.
Original TextTranslated by Google
Response from Property: 尊敬的客人：您好！非常感謝您對上海夏陽湖皇冠假日酒店的好評和喜愛！很高興得知您對酒店員工和服務的稱讚。酒店以熱情服務，真誠待客之道廣受賓客青睞。期待您再次下榻上海夏陽湖皇冠假日酒店，悦享更多優越！韓偉東 上海夏陽湖皇冠假日酒店總經理
Guest User
Standard Room
Stayed in Apr 2025
Family
6 review
10.0/10
Outstanding
Posted on May 10, 2025
Facilities: The hotel enjoys the beautiful view of Xiayang Lake, and there is a children's and small animal park downstairs. The rooms have basic facilities. Sanitation: Clean and tidy, especially the clear water quality of the indoor heated swimming pool, which is deeply loved by my baby😊 Environment: The room is comfortable and spacious, Service: Due to my negligence, I forgot the plug of the kettle I brought with me in the room. A week later, I called the front desk with the mood of giving it a try. The hotel not only saved it but also helped to mail it to my home in time. I have received it now, which saved a lot of trouble. I would like to thank the hotel here, and thank Ctrip for providing a trustworthy platform👍👍
Original TextTranslated by Google
6/9
Response from Property: 尊敬的客人：您好！非常感謝您對上海夏陽湖皇冠假日酒店的好評和喜愛！很高興得知您對酒店員工和服務的稱讚。酒店以熱情服務，真誠待客之道廣受賓客青睞。期待您再次下榻上海夏陽湖皇冠假日酒店，悦享更多優越！韓偉東 上海夏陽湖皇冠假日酒店總經理
chen_xiaojie
Standard Room
Stayed in Apr 2025
Family
5 review
10.0/10
Outstanding
Posted on May 3, 2025
The hotel staff are all gentle and considerate, and the group purchase coupons are a great help, with surprises one after another! The breakfast is rich in variety. It is really a very cost-effective family trip.
Original TextTranslated by Google
Response from Property: 尊敬的客人：您好！非常感謝您對上海夏陽湖皇冠假日酒店的好評和喜愛！很高興得知您對酒店員工和服務的稱讚。酒店以熱情服務，真誠待客之道廣受賓客青睞。期待您再次下榻上海夏陽湖皇冠假日酒店，悦享更多優越！韓偉東 上海夏陽湖皇冠假日酒店總經理